How do I fix: Spotify app on my LG TV (WebOS) isn’t playing music anymore.

[ApophisK1]

Hello, on our LG TV (WebOS) when we load the Spotify app and try to play a song or playlist it doesn’t work.. it’s connected to the internet, tried turning the tv off and back on, tried closing out of the app and reopening the app, the LG TV is up to date, the Spotify app itself is up to date. I’m able to launch the app, move around in it, like/love things.. it’s just it won’t play anymore. Please help! Thank you in advance

[Alex]

Hi there @ApophisK1,

Welcome to the Community!

Sorry to hear this started happening.

The best thing to do is doublecheck for any available firmware updates for the TV. Some of those don't always install automatically. 

If the issue continues, can you let us know if it's only songs you search for that are not playing or also playlists, albums and podcast episodes?

Cheers.

[stejdm]

Just wanted to chime in here

On my LG C2 TV I can not use Video Podcasts. It actually breaks the Spotify App until you close and re-open the App (and then avoid a video podcast)

To Replicate:

Use an LG C2 TV
- Install Spotify
- Log In to account
- Play Music  (Music will play)
- Switch to a Podcast (that is a Video Podcast)
- App tries to play, then switches to another Podcast you may have listened to recently. Nothing happens
- Navigate to music, (even the same song you used above)
- Music WONT play, Try multiple songs, nothing will work.
- Kill the App

- Open Spotify again
- Play Music, it works
- Play a NON VIDEO PODCAST - works

The problem here is video podcasts, it 

A) Does not work
B) Causes the App to fail playback thereafter until reboot.

If Video Podcasts are not supported on LG C2 or WebOS in general, then please issue a fix to only trigger audio playback in podcasts cause it's a bad experience and one that QA should pick up.

Thanks

[Dian]

Hey @stejdm,

Thanks for posting in the Community.

Could you share the exact TV model and OS/firmware version? We also need the Spotify app version you're using.

Does this happen with a different account?

Keep us posted,

Cheers!