Help Wizard

Step 1


I can’t download my playlists

I can’t download my playlists

I have unlinked 2 devices but still cannot download playlists
1 Reply

Hey there,


Thank you for reaching out to the Community and welcome.


This type of issue is commonly related to some damaged cache stored on your device. Since the downloads are stored in the same location, we'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.


Also, keep in mind that your device needs to have available storage remaining to be able to keep the downloads.


If the issue persists, include in your next response the make, model and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.


We'll be on the lookout.

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