Library problem - no media available for browsing here

[noi2giochiamo]

I'm using SPOTIFY (4.3.3.0) installed in my car Volvo XC60.

Once selecting the library I try to browse the playlists but i get the message:
"no media available for browsing here ".

Indeed I have at least 20 different playlist that i can reach by Desktop and Phone. Just the App installed in the car cannot browse the Playlists in my library

Spotify 4.3.3.0

Volvo XC 60 car

Premium user

[pacecar3]

@cross1962 I only opened the libary.

[JFD666]

Do not waste your time. I tried and it doesn’t work for this specific issue.

[cross1962]

@JFD666

Then a reset and deleting the account in the vehicle will not solve the problem, if that's what you mean!?.

[JFD666]

I contacted the Bmw connected drive support in Belgium for the 3 rd time and they confirmed that this is now a known general issue ( it was not the case 3 days ago…).  Now will Spotify deign to move ? Or will they only react when we will start to unsubscribe from their service as they will continue to blame other companies ???

[cross1962]

@JDD666

But it would also make sense if BMW would approach Spotify, there the pressure is a bit greater, apparently it's not relevant for users who pay for it!!

Thanks for the hint👍🏼

[JFD666]

Yes.

[RocheK]

I have tried every possible solution now for this problem. Different accounts, uninstalling spotify from every device and only installing it to car, resetting infotainment, internet connection and actually the whole car and still unable to see Playlists. Question is how much more evidence is needed to see that the problem is with something that Spotify did on their end?

Car is Volvo C40 and is running AAOS so its basically freaking android tablet on wheels, shouldnt be that hard to troubleshoot. Maybe it would be a good time to do something before more paying customers start migrating to competetive, ACTUALLY working streaming platforms.

[cross1962]

I will contact Connected Drive in Munich again and they should open a ticket about this failure.

[sherwoood]

I have the same problem.  Spotify says it is a Volvo problem, which does not seem to be the case.  I think that Spotify has no idea.

"Once you provide us with the information from Volvo we will further proceed with assistance and everything is noted so far.
I know about this, had looked for it already and you mentioned that you cleared the cache, there wasn't any need to proceed with that.
I would like to know from Volvo if they know about this and if they have found a solution.

In the meantime you can also vote in the community post."

[sherwoood]

I have the same problem.  I am in Australia.  I have a brand new XC60. 

The playlist and artists screens have the same message that you have.

When I "ask Google" to play a playlist, that works and the Playlist is played.  And then the playlist appears in the history page, but not the Playlists page.

I cleared the Cache, and the playlists and artists came back.  But then the same error came back the next day.

[sherwoood]

I cleared the Cache, and it worked for one day, then the problem came back.

[sherwoood]

I have exactly the same problem in my Volvo, in Australia.

Spotify support tells me it is a Volvo problem, but I very much doubt that.  When I told Spotify BMW owners have the same problem, the response was "And for BMW Spotify is not supported anymore, at least for now."

Maybe the issue is the the Volvo sim is from Singapore, and the Spotify account is an Australian account?

[cross1962]

Hello everyone,
I passed this error on to Connect Drive in Munich today,

Dear sir ,

Many thanks for the friendly conversation.

We coordinate with our colleagues in the department and get back to you as soon as we have an answer.

Best regards
Your BMW customer service

so i hope this problem will be fixed soon,
a little patience, fellow leaders.

best regards and have a nice weekend👋🏻

[noi2giochiamo]

@sherwoood how do you clear the cache on the volvo??

[noi2giochiamo]

I have this problem on my Volvo XC 60, few months old. I'm sure Spotify was working on the previous release....

Since there is a discussion about this problem that seems to be related to the car, I enter my account on my wife's brand new BMW and .....the same problem on the BMW. That means that is not related to the car since BMW and VOLVO have exactly the same problem. Can be maybe related to my account BUT on the phones, ipad and PCs (WIN and OSX) it works perfectly.

So....SPOTIFY HELP SERVICE, are you going to give us a solution or tell us what is going on?
Thanks

[Punkie14]

Same issue on my BMW in France, I hope that it will be fixed soon... if not I will leave Spotify... a friend had the same issue, he already left.

[cross1962]

It would of course be even more effective if everyone with this problem would turn to Connected Drive, so the pressure is greater that something is done!.☝🏻👍🏻

[Punkie14]

I have just sent too a mail to connected drive hotline in France, I will share their answer...😉

[s88gimzskrcwlhu8rxwe]

I have exactly the same issue in a 2023 3 series

[s88gimzskrcwlhu8rxwe]

BMW did all the factory resets and said it’s a Spotify issue…….will one of you stop passing the buck