Logitech UE Smart Radio Spotify unknown error occurred

[PaulGuyTourret]

After installing the spotify app to the UE Smart Radio ... playlists appear, song lists appear under playlists ... click on the song to play and I get the message "An unknown error occurred".

Tried factory reset, uninstall etc no joy.

Any help most appreciated.

[Fotografandreas]

Have this exact problem to!!

Have emailed with Logitech on this, but they said it was a Spotify issue.

Anyone else out there?

[PaulGuyTourret]

Mine sorted after a software update to the radio ...  you need to force a software update

[Fotografandreas]

Ah, okay!

And how do I force an update? I only end up with two options "cancel" or "help" when I press the "Software update".

Thanks,

Andreas

[PaulGuyTourret]

Good question!

I tried all sorts to force a software update .. restoring to factory default and using the website (after registration) to add services, remove service and then readd.

I must confess I was so annoyed by the whole episode I cannot exactly recall what finally made the radio download a new firmware ... but as soon as the software download was installed, everything worked perfectly!

Sorry I cant be precise on exactly what sequence of events are needed to perform ... but if you focus on downloading a new firmware via google search and then add the spotify service, I am sure you will be ok.

But it is poor show and not a nice first experience of this clever box of tricks ... which ultimately has so much to offer in comparison to the competition!

[PaulGuyTourret]

Oh I also remember at one point removing the battery since this was not allowing a proper factory restore!

[Joeppie1]

I have the same issue, but i don't know how to 'force' a firmware update.

[Dale701]

I had the same problem. I did a factory reset. The radio then updated automaticly.

I set the radio up again, logged in to spotify and was good to go.

[Guacho80]

I have the same problem.

I changed my account to "Premium" to have Spotify in my UE Smart Radio.

When I start spotify it recognizes my playlists but when I select a song it comes the "Unknown error occur" message (but in German, I am in Austria: Ein unbekannter Fehler ist aufgetreten)

To be sure I uncoupled spotify from Facebook, Spotify is already in the services in my account at UESmartradio.

I reinstalled spotify in the Radio, made updates but nothing helps.

Anyone.. please.. help?