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Lumia 920 constantly offline when on a 3G network

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Lumia 920 constantly offline when on a 3G network

Hi.

 

My windows phone Lumia 920 won't stream music in the spotify app when on a 3G network. It goes into offline mode automatically when I disconnect from a WiFi-connection. I can play the offline content, but no other music. If I go to the settings menu, and the offline and sync. it says (translated form Norwegian): "Cannot get contact with Spotify through the current network connection".

 

Streaming with Nokia's Mix Radio is no problem, so there is nothing wrong with my network connection.

 

I've tried uninstalling the app, and installing it again. It doesn't fix the problem.

 

Sigurd.

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We know the Windows Phone application is getting a major overhaul this spring, but no solid release dates:
http://news.spotify.com/uk/2014/02/24/were-updating-our-windows-phone-app/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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3 Replies

Are you roaming or using a Mobile Virtual Network Operator?

If so, you are most likely seeing this bug:
http://community.spotify.com/t5/Bugs/WP8-Application-Will-Not-Connect-when-Roaming-or-using-a-MVNO/m...

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Yes, I am using a MVNO. That explains it. I just changed my mobile carrier to a 6GB data plan, so I could stream a lot of music. How boring. Any news on when it will be resolved?

 

Sigurd.

Marked as solution

We know the Windows Phone application is getting a major overhaul this spring, but no solid release dates:
http://news.spotify.com/uk/2014/02/24/were-updating-our-windows-phone-app/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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