Many of the 60 music categories/genres don't show on Sonos. How to fix?

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Many of the 60 music categories/genres don't show on Sonos. How to fix?

TheSecret
Regular

Plan: Premium

Country: Australia

Device: Sonos 5 and Sonos 1

 

I contacted your support team on SpotifyCares but the responses that I got were not helpful at all. Here's the conversation:

 

In the Spotify app, there are about 60 categories/genres of music

 

spotify-1.jpeg

However, about a year or so ago the Spotify-Sonos integration and UI changed and since then most of these categories and genres are not showing in the Spotify section of the Sonos app: https://gph.is/g/E3LJvVd

 

The response I got was:

 

Got it. We'd suggest reaching out to our friends at Sonos at https://support.sonos.com/s/?language=en. They should be able to help /HZ

 

I posted this question on the Sonos forums a while ago: https://en.community.sonos.com/music-services-and-sources-228994/where-are-all-spotify-genres-catego...

 

But in contrast to the message I received from your SpotifyCares Twitter channel, it seems that the issue should be fixed from the Spotify side of things: https://en.community.sonos.com/music-services-and-sources-228994/spotify-browsing-through-genres-not...

 

Anyway, can anyone from Spotify provide an official response and let us know how can we fix this problem?

 

Thanks.

1 Reply

Alex
Moderator
Moderator

Hi there @TheSecret,

 

Thanks for reaching out about this in the Community!

 

The right folks at Spotify are informed of this issue and are working towards resolving it in the future. Since it involves collaboration with a third party service like Sonos, we can say with certainty when or if it is going to be fixed.

 

Our developers are always trying to make the app and all of it's integrations better, so we'd recommend enabling Automatic updates and making sure you're running the latest firmware on your devices. This way you'll always get the newest version.

 

Hope you find this info helpful. Don't hesitate to reach out again if you have questions.

 

 

AlexModerator
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