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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • KrazyM
  • Newbie
  • 1543 Views
  • 15 replies
  • 5 likes
  • Other
  • 1543 Views
  • 15 replies
  • 5 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17579 Views
  • 8 replies
  • 1 likes
  • Other
  • 17579 Views
  • 8 replies
  • 1 likes

Superuser Contribution Can't install Spotify on Samsung Galaxy Watch from Bangladesh

PlanFreeCountryBangladeshDeviceSamsung Galaxy WatchOperating SystemTizen 4.0.0.7 My Question or IssueSpotify launched in Bangladesh recently, and I'm really enjoying it! It's working fine on desktop and mobile, however I'm unable to install it on my ...

  • Casual Listener
  • Plan Free Country Bangladesh Device Samsung Galaxy Watch Operating System Tizen 4.0.0.7   My Question or Issue Spotify launched in Bangladesh recently, and I'm really enjoying it! It's...
  • Jeremy
  • Spotify Legend
  • 766 Views
  • 3 replies
  • 0 likes
  • Samsung
  • 766 Views
  • 3 replies
  • 0 likes

[Other] Discord Embed Volume Freaking Control

Dear Spotify, Thanks for the project. I'm sorry, telling, but it seems, your Discord embed might killed someone, literally. For example, someone sent me a Discord message containing a Spotify embed and after me quietly clicking on the "Play" button, ...

  • Visitor
  • Dear Spotify,   Thanks for the project.   I'm sorry, telling, but it seems, your Discord embed might killed someone, literally. For example, someone sent me a Discord message cont...
  • 1843 Views
  • 0 replies
  • 14 likes
  • Other
  • 1843 Views
  • 0 replies
  • 14 likes

[All Platforms][Other] Does Wrapped Count a Single Differently than the Album Version?

How does Wrapped treat a single a band releases before an album? For example, let's say Band A releases a single called "Song 1". I listened to the Song 1 single 100 times, but when the album released a month later, I listened to the album version of...

  • Newbie
  • How does Wrapped treat a single a band releases before an album? For example, let's say Band A releases a single called "Song 1". I listened to the Song 1 single 100 times, but when the album release...
  • 453 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Other
  • 453 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify doesn't work on LG TV with soundbar LG SN7Y with digital sound out set to pass through

PlanPremiumDeviceTV LG NANO86, Soundbar LG SN7YOperating SystemwebOs 5.1.0 My Question or IssueSpotify doesn't work on TV with soundbar connected through HDMI ARC when sound out is set to pass through. I tried to uninstall the app and reinstall, turn...

  • Casual Listener
  • Plan Premium Device TV LG NANO86, Soundbar LG SN7Y Operating System webOs 5.1.0   My Question or Issue Spotify doesn't work on TV with soundbar connected through HDMI ARC when sound out ...
  • Novy
  • Moderator
  • 781 Views
  • 6 replies
  • 0 likes
  • TV
  • 781 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Streaming to Multiple Devices with Spotify Connect

PlanPremiumCountry Israel My Question or IssueI'm using Spotify premium with 2 Denon Heos Devices:1. Denon AVR X3400H 2. Denon HEOS 1 HS2 speaker not connect to my receiver. Would like to know if there's any possibility to play a song with Spotify Co...

  • Regular
  • Plan Premium Country  Israel   My Question or Issue I'm using Spotify premium with 2 Denon Heos Devices: 1. Denon AVR X3400H  2. Denon HEOS 1 HS2 speaker not connect to my rece...
  • Novy
  • Moderator
  • 243908 Views
  • 18 replies
  • 11 likes
  • Premium
  • 243908 Views
  • 18 replies
  • 11 likes

[All Platforms] Change the in-app volume when switching devices

I would be listening to Spotify on Alexa, but then switch to headphones on my computer. For some reason the in-app volume would automatically default to whatever the Alexa was using. It'd be much easier if you could set a default in-app volume for ea...

  • Visitor
  • I would be listening to Spotify on Alexa, but then switch to headphones on my computer. For some reason the in-app volume would automatically default to whatever the Alexa was using. It'd be much eas...
  • 235 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 235 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution [WEB] Artist Profile Picture is not round, it is an ellipse.

PlanPremiumCountryHungaryDevicePC Operating SystemWindows 10, (Chrome browser) My Question or IssueThis should be round not oval shaped. https://open.spotify.com/artist/7kJltpWCYnPk2NuzATJ5fl

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  • Roadie
  • Plan Premium Country Hungary Device PC  Operating System Windows 10, (Chrome browser)   My Question or Issue This should be round not oval shaped.  https://open.spotify.com/...
  • Novy
  • Moderator
  • 1104 Views
  • 3 replies
  • 0 likes
  • Other
  • 1104 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stop shuffling the playlist when changing the playback device

I've got Amazon Echo Dot devices all around and use them to play Spotify. Here's the problem:I listen a playlist on shuffle, remove unwated songs, move the songs around. Then I want to go to another room and continue listening. I say "Alexa, ask Spot...

  • Visitor
  • I've got Amazon Echo Dot devices all around and use them to play Spotify. Here's the problem: I listen a playlist on shuffle, remove unwated songs, move the songs around. Then I want to go to anot...
  • CarlosE
  • Moderator
  • 3051 Views
  • 9 replies
  • 7 likes
  • Android
    Playlists
  • 3051 Views
  • 9 replies
  • 7 likes

Superuser Contribution Spotify Not playing, random username

So my spotify has been not working. I tried reinstalling, resetting my whole laptop. but it's not working and I need help. Whenever I open spotify, it shows some random username, and I can only click the left handed side panels and nothing else, I ca...

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  • Newbie
  • So my spotify has been not working. I tried reinstalling, resetting my whole laptop. but it's not working and I need help.   Whenever I open spotify, it shows some random username, and I can o...
  • Eni
  • Moderator
  • 1818 Views
  • 2 replies
  • 1 likes
  • Other
  • 1818 Views
  • 2 replies
  • 1 likes

Superuser Contribution Chromecast 100% volume at start

PlanPremiumCountryBelgium DeviceChromecast 3 controlled by android phonesOperating Systemwhatever a chromecast 3 runs on My Question or Issuei use my chromecast to play music fro m spotify on my TVwhenever i start doing this, it starts off at 100% mu...

  • Regular
  • Plan Premium Country Belgium   Device Chromecast 3 controlled by android phones Operating System whatever a chromecast 3 runs on   My Question or Issue i use my chromecast to pla...
  • Eni
  • Moderator
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes

Superuser Contribution Many of the 60 music categories/genres don't show on Sonos. How to fix?

Plan: PremiumCountry: AustraliaDevice: Sonos 5 and Sonos 1 I contacted your support team on SpotifyCares but the responses that I got were not helpful at all. Here's the conversation: In the Spotify app, there are about 60 categories/genres of music ...

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  • Regular
  • Plan: Premium Country: Australia Device: Sonos 5 and Sonos 1   I contacted your support team on SpotifyCares but the responses that I got were not helpful at all. Here's the conversati...
  • Alex
  • Spotify Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

SUPPORT VIZIO

I know you guys stopped supporting in 2017 but come on. I’ve been using my TV to connect straight from my phone until now I have to have premium to do so only to find out you guys stopped supporting Vizio? Why? There doesn’t seem to be any clear expl...

  • Newbie
  • I know you guys stopped supporting in 2017 but come on. I’ve been using my TV to connect straight from my phone until now I have to have premium to do so only to find out you guys stopped supporting ...
  • Billy-J
  • Spotify Star
  • 1664 Views
  • 1 replies
  • 0 likes
  • 1664 Views
  • 1 replies
  • 0 likes

[Spotify for Artists] My Monthly listeners is not updating, please someone Help!

Hi, so it's been 7 days and my Monthly listeners on Spotify which should be updated approx 3pm EST every day have no my updated in 7 days, can someone please please help as I have emailed Spotify for artists multiple times and they have not responded...

  • Newbie
  • Hi, so it's been 7 days and my Monthly listeners on Spotify which should be updated approx 3pm EST every day have no my updated in 7 days, can someone please please help as I have emailed Spotify for...
  • Billy-J
  • Spotify Star
  • 1054 Views
  • 1 replies
  • 0 likes
  • 1054 Views
  • 1 replies
  • 0 likes

Downloaded music retention

Does downloaded music stay forever in my phone even though my subscription has expired?

  • Visitor
  • Does downloaded music stay forever in my phone even though my subscription has expired?  
  • dinomight
  • Spotify Star
  • 611 Views
  • 1 replies
  • 0 likes
  • Android
    Your Library
  • 611 Views
  • 1 replies
  • 0 likes

Web features

Please, developers, add already search for songs and sorting by name/date songs in playlists, desktop app has it, so why Web-player doesn't?

  • Newbie
  •  Please, developers, add already search for songs and sorting by name/date songs in playlists, desktop app has it, so why Web-player doesn't?
  • dinomight
  • Spotify Star
  • 447 Views
  • 1 replies
  • 1 likes
  • 447 Views
  • 1 replies
  • 1 likes

Superuser Contribution Bad quality with Spotify Connect

PlanPremiumCountryFrance Device(iPhone XR, Apple TV, Onkyo NR 686) My Question or IssueHi.I have a big the sound quality problem with Spotify connect. I try with two different audio amp with the same issue. When I listen on my iPhone with headspeaker...

  • Casual Listener
  • Plan Premium Country France   Device (iPhone XR, Apple TV, Onkyo NR 686)     My Question or Issue Hi. I have a big the sound quality problem with Spotify connect. I try...
  • CarlosE
  • Moderator
  • 2398 Views
  • 3 replies
  • 6 likes
  • Connect
    music
    Onkyo
  • 2398 Views
  • 3 replies
  • 6 likes

[Connect] Nephop - A Musical Revolution

To those who can help me, Not many people are familiar with the beautiful Himalayan region of Nepal. After a decade, long political instability and civil war, Nepal has finally removed its autocratic monarchy and finally secured a stable communist go...

  • Casual Listener
  • To those who can help me,    Not many people are familiar with the beautiful Himalayan region of Nepal. After a decade, long political instability and civil war, Nepal has finally removed...
  • MattSuda
  • Spotify Star
  • 1340 Views
  • 3 replies
  • 1 likes
  • Connect
  • 1340 Views
  • 3 replies
  • 1 likes

Superuser Contribution Filtering a playlist on one device affects other devices

PlanPremium Operating SystemMacOS Catalina, Android My Question or IssueToday I filtered my "liked songs" playlist on my Mac, played the song, and then switched to my Android mobile to try and play another song in that same filtered playlist but coul...

  • Casual Listener
  • Plan Premium   Operating System MacOS Catalina, Android   My Question or Issue Today I filtered my "liked songs" playlist on my Mac, played the song, and then switched to my Android ...
  • CarlosE
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • Other
  • 309 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify In Georgia

Hey folks, So, I was wondering the other day about why Spotify still hasn't expanded its service to the Republic of Georgia. We're a small, post-soviet union developing country mainly influenced by the western culture. I just wanted to say and ask th...

  • Newbie
  • Hey folks,   So, I was wondering the other day about why Spotify still hasn't expanded its service to the Republic of Georgia. We're a small, post-soviet union developing country mainly i...
  • ZbyszekM
  • Casual Listener
  • 20031 Views
  • 30 replies
  • 123 likes
  • 20031 Views
  • 30 replies
  • 123 likes

Imported songs all greyed out, but licensed and available if I search

My Question or IssueTracks greyed out that ARE available on Spotify. Almost certain this is happening to all tracks imported from iTunes, they're losing their link to the Spotify track. Details below. I have a lot of playlists. At least one of them, ...

  • Regular
  • My Question or Issue Tracks greyed out that ARE available on Spotify. Almost certain this is happening to all tracks imported from iTunes, they're losing their link to the Spotify track. Details bel...
  • grabinat
  • Newbie
  • 894 Views
  • 1 replies
  • 0 likes
  • music
  • 894 Views
  • 1 replies
  • 0 likes