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Music won’t turn off on my iPhone14

Music won’t turn off on my iPhone14

No way to stop the music playing
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1 Reply

Hey there,

 

Thank you for reaching out to the Community and welcome. 

 

That's a weird behavior. To start investigating this, would you mind confirming if you've already performed a clean reinstall of the app? If not, we'd recommend following the steps mentioned in this article

 

If so and the issue persists, it would be great if you could have someone log in with their account on your device - such as a friend or a family member, to see if the issue persists. This will help us understand if it could be device-related or not.


Lastly, include in your next response the OS version of your device, along with the Spotify version you're currently running to continue investigating the case.


We'll be on the lookout for your next response. 

OscarDCModerator
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