Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Not playing content properly on TV

Not playing content properly on TV

I have a sky glass tv, with sky Q as the streaming was not for me due to no recording ability. So, Spotify has been on my sky glass tv since i got the tv back in February, it appears whether my sky Q box is on or not, and it will work, and spotify is also available on my sky Q box under 'apps', and both are obviously connected to wi-fi. The issue that i am having however, is that it will play 1 or 2 songs, then it will just stop playing for no reason, and it will stay on the song it has just played. In order to play music again, i then have to either replay the song that it has just played, or i have to skip a song, which actually skips the following song, so i then have to go back one to play the song that it missed out.

This is a recurring issue that i have with my spotify, however it is only on the TV that i have this problem, my phone plays them fine. Even if i connect my phone to my tv to play spotify, it still stops playing after a few songs. Why is this? I do not think i can unistall it on sky glass tv, or on sky q box, as there is no way to re-download them if i was to do this. Any ideas?

thank you

Plan

Premium

Country

UK

Device

Sky glass

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

  • TV
Reply
1 Reply

Hey @K4yl2,

 

Thanks for reaching out.

 

Is it possible to connect your TV to a hotspot on your phone so we can rule out any connection issues? It would also be helpful if you can check if this happens when using a different account.

 

Let us know how it goes.

MihailYModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts