Help Wizard

Step 1


PS4 App not working

PS4 App not working






PS4 Pro


My Question or Issue

Every time I try opening Spotify on my PS4, it shows an error "Cannot connect to the server" (WV-3389801), as if there is no internet connection, but every other app is working properly (i.e. YouTube app). 

WhatsApp Image 2022-02-23 at 12.34.06.jpeg

3 Replies

This problem is usually encountered after problems with the internet connection. The problem is not a problem on the Spotify side. Try adjusting your DNS settings. Please try logging in again using Cloudflare DNS. Most likely your problem will be solved.

I tried that, it still shows the same error. Everything else that uses internet connection, like the PSN Store, Youtube, Prime Video, Netflix, is working as usual. The only app not working properly is Spotify.

Could you try the following - Go to settings account management Link with other services > turn it off for Spotify > restart your ps4 > log in.


If that doesn't help, can you try again by connecting your Playstation 4 to a different network? (Like turning on a hotspot on your phone.)


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