Por que no tengo el servicio si ya esta pagado

[#1]

Pague el servicio Premium y no puedo escuchar nada. Parece suspendido el servicio Y YA ESTÁ PAGADO. Tengo varios días así

[Alex]

Hi there,

Hope you don't mind us replying in English, as that's the official language of the Community!

Thanks for the post. 

We'll do our best to help you listen to your music again 🙂

Can you clarify if your music is not loading at all on all of your devices, or you can't log in to your account. Please send us a screenshot of any error messages you're receiving and let us know what devices this is happening on.

Looking forward to your reply.