Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • CloverLayton
  • Casual Listener
  • 17644 Views
  • 111 replies
  • 11 likes
  • Other
  • 17644 Views
  • 111 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21497 Views
  • 9 replies
  • 2 likes
  • Other
  • 21497 Views
  • 9 replies
  • 2 likes

Bad UX design upon accidently confirming post name

If I accidently confirm the name, which happens more often than not, I'd have to scroll 3/4 of a page down to change it, which is stressful. This happens when doing many things, not just confirming names. Perhaps make it so the help stuff is above th...

  • Regular
  • If I accidently confirm the name, which happens more often than not, I'd have to scroll 3/4 of a page down to change it, which is stressful. This happens when doing many things, not just confirming n...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Bad ux design in uploading posts

Upon clicking 'tell us about your idea', this big blue page appears. It's annoying. Put it below this page I'm typing in, please.

  • Regular
  • Upon clicking 'tell us about your idea', this big blue page appears. It's annoying. Put it below this page I'm typing in, please.
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Bad UX design in playlists and music screen

This (in image) is very confusing. Add artist? Add an artist to what? Follow them? Like them? Also, what's that white scroller for? Nobody uses those in apps. It's very distracting. Finally, the square button for 'Add Podcast' looks really weird and ...

  • Regular
  • This (in image) is very confusing. Add artist? Add an artist to what? Follow them? Like them? Also, what's that white scroller for? Nobody uses those in apps. It's very distracting. Finally, the squa...
  • 404 Views
  • 0 replies
  • 0 likes
  • 404 Views
  • 0 replies
  • 0 likes

Spotify icon broken after restart

If the spotify widget at the top of the notifications menu is present, if I restart my phone, it will be broken.

  • Regular
  • If the spotify widget at the top of the notifications menu is present, if I restart my phone, it will be broken. 
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Green up arrow distracting while reading legal page (Android)

The bright green button is frankly very distracting. I was trying to peacefully read the page and the up arrow was too bright. An up arrow is VERY good. Do not remove that. Just please make it more of a grey color, give it a tad less brightness, and ...

  • Regular
  • The bright green button is frankly very distracting. I was trying to peacefully read the page and the up arrow was too bright. An up arrow is VERY good. Do not remove that. Just please make it more o...
  • 552 Views
  • 0 replies
  • 0 likes
  • 552 Views
  • 0 replies
  • 0 likes

Superuser Contribution random songs play when i choose the next icon from playlist

When I choose a playlist to listen to I hit play and the first song will play but when the track is over a random song comes up not on the playlist.

  • Casual Listener
  • When I choose a playlist to listen to I hit play and the first song will play but when the track is over a random song comes up not on the playlist.
  • AlejaR
  • Moderator
  • 427 Views
  • 3 replies
  • 1 likes
  • 427 Views
  • 3 replies
  • 1 likes

Superuser Contribution Lyrics issue

PlanFree/PremiumCountryGeorgiaDevice(Samsung Galaxy A13)Operating System(Android) My Question or IssueWell, recently, my spotify app doesn't work well. I don't know how to describe this problem, lyrics aren't shown fully. I mean there's only four or ...

  • Visitor
  • Plan Free/Premium Country Georgia Device (Samsung Galaxy A13) Operating System (Android)   My Question or Issue Well, recently, my spotify app doesn't work well. I don't know how to de...
  • angelloingram
  • Visitor
  • 883 Views
  • 9 replies
  • 0 likes
  • Samsung
  • 883 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify ended my Hulu subscription without notice

I have had Spotify Premium for a few years now and have the hulu app free. I was just watching hulu 2 days ago and now it says I have to log in. It won't work. If the promotion ended in 2019 why have I been watching it all of these years?

  • Visitor
  • I have had Spotify Premium for a few years now and have the hulu app free. I was just watching hulu 2 days ago and now it says I have to log in. It won't work. If the promotion ended in 2019 why have...
  • meganaurora
  • Newbie
  • 15866 Views
  • 13 replies
  • 0 likes
  • Other
  • 15866 Views
  • 13 replies
  • 0 likes

Superuser Contribution Green Played Checkmark Not Showing for JRE Podcast

Subscription: FreeVersion: Spotify Web PlayerBrowser: Chrome I’m not really sure where to post this bug report but I think this is the right place. For the last month or so I have noticed that when I finish an episode of the Joe Rogan podcast there i...

  • Casual Listener
  • Subscription: Free Version: Spotify Web Player Browser: Chrome   I’m not really sure where to post this bug report but I think this is the right place.   For the last month or so I ha...
  • lymy300
  • Visitor
  • 807 Views
  • 4 replies
  • 0 likes
  • Other
  • 807 Views
  • 4 replies
  • 0 likes

Superuser Contribution Hello! My Spotify keeps saying the device limit reached.

This can't be possible because I've already removed the downloaded songs from another device I previously logged in on.

  • Visitor
  • This can't be possible because I've already removed the downloaded songs from another device I previously logged in on.
  • SustainedNote
  • Gig Goer
  • 695 Views
  • 4 replies
  • 0 likes
  • 695 Views
  • 4 replies
  • 0 likes

Solved!! Volvo Sensus Not Playing

PlanPremiumCountryUKDeviceVolvoOperating SystemSensus My Question or IssueThe Sensus Spotify app in my Volvo XC90 stopped playing any music two days ago. I can browse music successfully but nothing will play. Tried log out and re-pair which I can do ...

  • Casual Listener
  • Plan Premium Country UK Device Volvo Operating System Sensus   My Question or Issue The Sensus Spotify app in my Volvo XC90 stopped playing any music two days ago. I can browse music s...
  • SlamDunx
  • Casual Listener
  • 571 Views
  • 1 replies
  • 0 likes
  • Other
  • 571 Views
  • 1 replies
  • 0 likes

how do I delete a playlist?

delete a playlist. not songs from a playlist, but rather the whole playlist itslef

  • Visitor
  • delete a playlist. not songs from a playlist, but rather the whole playlist itslef
  • maylasingh
  • Casual Listener
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect Fire TV name not recognized

Hi, I got a new Amazon Fire TV Stick 4k Max (2nd Gen). I installed everything and renamed the stick on the Amazon Website. For all other sticks, the name then changes automatically also for Spotify Connect in this case. However, for this new Fire TV ...

  • Music Fan
  • Hi,    I got a new Amazon Fire TV Stick 4k Max (2nd Gen). I installed everything and renamed the stick on the Amazon Website. For all other sticks, the name then changes automatically als...
  • kevink98
  • Music Fan
  • 3058 Views
  • 14 replies
  • 7 likes
  • Connect
    Other
  • 3058 Views
  • 14 replies
  • 7 likes

new idea

I am currently a very satisfied customer and I am in the family plan.We have a family friend named Emily (16 years old) who has lost both of her parents. She lives with an aunt and uncle, but they are not very supportive or caring. Emily has become o...

  • Casual Listener
  • I am currently a very satisfied customer and I am in the family plan. We have a family friend named Emily (16 years old) who has lost both of her parents. She lives with an aunt and uncle, but they ...
  • osornios
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Porqué me están cobrando una prueba de 3 meses gratis?!?

Me dieron 3 meses gratis y no respetaron, me han cobrado, tengo la captura como prueba y el registro de su cobro... No me dieron ni un mes pues lo cobraron de mi tarjeta.

  • Visitor
  • Me dieron 3 meses gratis y no respetaron, me han cobrado, tengo la captura como prueba y el registro de su cobro... No me dieron ni un mes pues lo cobraron de mi tarjeta.
  • Ani322
  • Newbie
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify for Artists app not loading, stuck on spinning loading indicator

PlanPremiumCountryNorway DeviceiPhone 15Operating SystemiOS 17.5.1 My Question or IssueI just got a brand new iPhone 15. I used to have a iPhone 12 Pro.When I installed the Spotify for Artists app on my new device, it worked the first time. However, ...

  • Music Fan
  • Plan Premium Country Norway   Device iPhone 15 Operating System iOS 17.5.1   My Question or Issue I just got a brand new iPhone 15. I used to have a iPhone 12 Pro. When I instal...
  • BITCRUSHR
  • Music Fan
  • 9978 Views
  • 79 replies
  • 11 likes
  • 9978 Views
  • 79 replies
  • 11 likes

Superuser Contribution Problème je ne vois plus mes musiques mais mes albums tj la

Bj les albums comme les musiques on les potcast me mette la même chose " aucun contenu ou un truc comme sa . Je peux même essayer de lancer une musique cela fonctionne pas ! alors que qd je change compte celui si marche

  • Visitor
  • Bj les albums comme les musiques on les potcast me mette la même chose " aucun contenu ou un truc comme sa . Je peux même essayer de lancer une musique cela fonctionne pas ! alors que qd je change co...
  • Eni
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes