Random music plays when I open the app

[Marleighh]

When I open my Spotify app it sometimes plays random songs from new artists that I have never heard of and I’m thinking it’s a promotion thing but it’s very annoying and I tried turning off auto play to make it stop but that did nothing, how do I make this stop happening?

[MihailY]

Hey folks,

@pbrela2, we're sorry to hear about your experience. @FireHeat7, thank you for providing a video of the issue.

Before anything else, we'd like to assure everyone that this definitely isn't expected behavior and that Spotify doesn't promote artists by playing them automatically on your device.

@FireHeat7, we've recently seen reports of a third-party service called Spotify Premium Plan/Spotify Premium Access that causes a similar behavior to what you're seeing and users are hesitant to remove it thinking it would cancel their subscription. We see you've mentioned that there are no 3rd party apps, but can you please confirm you've removed them here and not just on your device? Also, make sure to update your password and sign out everywhere if you haven't already.

Keep us posted.

[SbeatRamos]

Please let Premium users disable the auto-play of new album releases when opening the app. It feels like unwanted advertising and makes the app frustrating to use.

[Fishcake15]

My Spotify has started randomly playing house music when I open the app. This isn’t a genre I listen to at all. It’s very frustrating. I have signed out etc. But it’s still doing it