SPOTIFY crashes everytime i go to "search" WP

[jucotellessa]

Hello,

Can someone help me? My Spotify has been crashing everytime I try to search for anything there for over a month. I already tried uninstalling e installing it back, and logged in and out of my account.

I don't know what to do, because I pay for premium, but I can barely use it, since I can only listen to the songs I had listened prior to the problem.

Thanks a lot!

[Swanny]

Hi @jucotellessa, sorry about these troubles you're having. Can you confirm what device you are using and what version of the OS you are running?

[jucotellessa]

Hello, my Spotify is version 5.1.5 and my OS is Windows Phone 8.1 update.

I am using a Lumia 735


Thanks!

[jucotellessa]

Sorry, 730

[Swanny]

Ah no worries, I've moved your post to the correct forum (you had posted it in the iOS forum)

I will escalate this for you and see what we can do about sorting this out.

[Pete]

Hey @jucotellessa

Sorry to hear this. Did this start happening at random or after an app update? Could you ensure all other apps are closed via multitasking and only open Spotify?

Although it may seem insignificant, have you tried uninstalling Spotify, rebooting your device and then installing Spotify again in this order?