Skipping 5 songs in playlist and only playing 10 seconds?

[pabloFernadez]

When i select any song to play the web client will skip forward exactly 5 songs in the playlist, and then only play 10 seconds of music from the song.
This behavior is on the Firefox web browser.

[pabloFernadez]

Hi folks!

If you're still experiencing this issue, check if there are any updates available for your browser by going to Settings > About. In case the issue persists even after updating to the latest version, please share which browser you're using as well as the version you're running.

Keep us posted. Thanks!

[bfteach]

• You device, it's OS version and your current Spotify version - Macbook, macOS Monterey, 12.3
• If the issue is occurring on the Web Player, please include your browser type as well (after making sure it's up-to-date) - Chrome
• The troubleshooting you've tried so far - 1. winding my way through the maze that is "support" and "help" here and 2.  finding this thread by googling the problem fully worded
  
  btw it only started once i upgraded to premium 
  
  

[winifred]

I've been using the desktop web player for years and have never had the problem I'm having now. The web player just keeps stopping. I've got multiple web players open and running basically all day (chrome, edge, firefox, all different accounts). I've signed out everywhere from all of them. I've cleared the chache/cookies/history from each browser. I've went in and changed all the passwords. I tried all browsers in private/incognito mode. I even downloaded another browser and made a new account just to see if it would happen, and it did. I've been running spotify like this for years and just 2 weeks ago this started happening. Running windows 10, spotify free, my home wifi network. Nothing has changed on my end, this issue just started out of the blue. Any suggestions out there?!

[Samdeman123124]

Dell Vostro 14, Windows 11
Started using a Firefox-based browser the other day, (Floorp), and having this very issue. Tried in private window, and cleared local storage, but it's just not working right. I tried using Edge, and that fixed the issue, but having the same issue on Floorp/Firefox.

[31bm7pzw55i545ekenou]

same here, just got premium after it nothing works anymore

webplayer skips titles with the notification it can actually not play this songs anymore. in free everything works. 

so i cancelt my premium imidiatly and was in hope after it will everything works well again... guess what

i just write down my titels now by hand > cancel my account > register again with different email and will let you know what happen

kindest regards

-h

[changeregion23]

I fixed this issue by changing my region in the account settings.

Years ago, when I moved countries, spotify requested that I change region after the usual grace period, but it seems that setting was not saved properly, and was still set to my old country. This must have been causing issues with the spotify DRM server.

[Velikov]

ho lo stesso problema nel sito spotify (non ho installato l'app): salta tutte le tracce di qualsiasi album/playlist e me ne fa ascoltare solo alcune per pochi secondi, poi si blocca. c'è un modo per risolverlo? grazie

[Yaz01]

My Spotify web browser has stopped working the last few days. Any song I play, a message comes up saying, "Can't play this right now. If you have the file, you can import it." It then skips a few tracks, starts playing a song and then goes silent after 10 seconds.

I have tried clearing the cache, installing the app, uninstalling the app, logging out and restarting my computer. I'm not sure what to do and can't see any recent articles about anyone else having this issue and it not being solved.

[SoundMerc]

Whenever I try to play a song, I'll get the 'Spotify can't play this right now, If you have the file on your computer you can import it' error message. It'll then automatically try to play several other songs with the same result, before landing on one that may fully play, or may only play for a few seconds.

Playback on my mobile phone (android) has been fine.
I've logged out all devices, cleared cache and cookies on iMac, to no avail.
This has been going on for a week.
Podcast playback has had no issues.

[tetsuo808]

Same issue as well. Skips 5 songs, and then plays 10 seconds of of the fifth song before going silent. Podcasts work fine. This app is getting worse by the month at this rate, it's insane. I've been using Spotify for over 15 years, and everything has started to slowly break across devices during the past 2 years.

Also, Spotify Web Player on Firefox just loads a black screen, it's completely unusable. This is the cause of the bug, which was implemented several weeks ago and breaks Firefox:

"Uncaught SyntaxError: private fields are not currently supported vendor~web-player.a9c1ff8d.js:1:2375256"

We'll never get any resolution on this from Spotify Community, since this is a years-old thread and all support can offer is the usual bulls**t of "restart/upgrade/clear cache" nonsense. The fact is, these are code-level bugs, and the support won't be able to tell us how to fix it. They need to be reported to the developers for what they are: software breaking bugs.

[bobby37]

Same for me, going on at least a week now. Spotify web player on Chrome on Windows 10.

Attempting to start playback causes 4-5 "next up" tracks to quickly skip through then it plays 9-10 seconds of whatever track came next, then silence. Track progress bar continues to move as if playback continues. Using "spotify connect" to switch to another device will cause the current track to play normally on that device. Switching back to "this web browser" repeats the symptoms from square one.

No output whatsoever in the console but Chrome's "network tab" shows "400"-code errors for "https://gue1-spclient.spotify.com/widevine-license/v1/audio/license" prior to each playback attempt. All indications are Spotify is doing some back-end stuff with the Widevine content rights management platform that fails for some of us. 

[Velikov]

I found the solution by restoring the Windows hosts file. Now Spotify works properly

[flechas]

I have the same problem.

I just using Spotify web player on Firefox and Debian 11. I've tried switch between my phone and computer but the error still continue.

Cheers

[ozeyk]

hello, I dont have any problem on my iphone but after I sign in with my premium account on web player( I use Chrome on Microsoft) I cant play the song I want and it shuffles itself , and after starting playing a random song, 10-15 sec later the songs stops and does not play again. I tried sign out and log-in again , and it didnt work.

[Grze_W]

Hello. I have the same problem but:

I use Google Chrome:

• Go to Settings -> Privacy and Security -> Third-party cookies -> See all site data and permissions -> Find all Spotify cookies and delete them -> Log in to Spotify, and this worked for me.

[comasinkhole]

Still getting this problem.
Using Firefox, which is on the latest version (134.0.1)
I'm using the premium account.
I've tried clearing all cookies etc, logging out and logging back in. It's still getting the same problem.
It's absurd that this problem has been around for 3 plus years.

[sardie]

Literally what are we paying for in Spotify premium? I'm still having this issue, it's been a known widespread issue for 3 years and it hasn't been fixed! There aren't even any dev replies to this thread anymore. They aren't going to fix it, they aren't even going to pretend they want to. The Web player doesn't work at all on some machines and the response from Spotify to their PAYING CUSTOMERS is just to shrug and ask if you've tried clearing your cache. This is ridiculous.