Spotify Connect/Cast is Broken, Can't Switch Devices Without Losing Queue

[jdtemple]

Plan

Premium

Country

United States

Device

Pixel Fold

Operating System

Windows 11 Pro

My Question or Issue

Spotify Connect and Cast is broken on Android.

The issues I have seen in the past is what led me to switch to YouTube Music for a period of time, but that's bad in its own special way. My family voted me out so I had to switch us all back to Spotify.

1. If I am casting to a speaker (Google Home), and switch the playback device back to my phone via the Android app, playback stops and my queue disappears.

2. If I am playing on my PC, and I switch the playback device from my PC to my phone via the Android app, playback stops and my queue disappears. Spotify just shows some toast about being unable to play that track, but it's not track specific, it's any track. I have 22,000+ tracks in my library to choose from, and I have tried many.

3. If I am playing on my PC, and I switch the playback device from my PC to my phone via the Windows app, a whole new queue loads up and begins playing back on my phone. The queue I had on my PC is discarded and replaced with whatever queue my phone generated out of thin air.

4. If I am playing on my phone and I switch the the playback device from my Phone to my PC via the Android app, a whole new queue loads up and begins playing back on my PC. The queue I had on my phone is discarded and replaced with whatever queue my PC generated out of thin air.

Please do not suggest a clean install. I haven't had Spotify installed on anything for months, this is about as clean as you can get. Everything was installed fresh yesterday.

[jdtemple]

So this is apparently a feature, not a bug. Per spotify's customer service twitter:

"This is actually expected behavior; starting playback on a new device resets the queue. To avoid this, keep music playing on the first device, open the app on the second, and use the "available devices" button, or add songs to the queue before switching."

I doubt spoofify has any intention of fixing the issue or even addressing this thread

[jdtemple]

Hey everyone,

We're unable to provide an ETA for a fix at the moment, but we’re regularly looking for opportunities to enhance the user experience for everyone, so your feedback on this is greatly appreciated.

In the meantime, make sure you're always running the latest version of Spotify so you don't miss out on any updates.

The Community is here if there's anything else you need assistance with.

[m162-lap1t_bt]

Nope, Jabra earbuds, connected through the phone.

Usually whenever I connect them or any other Bluetooth device such as car speaker or JBL Bluetooth speaker, it switches devices automatically to the newly connected Bluetooth device.
Now it does the same, but also resets the queue.

Don't have an echo and the likes.

[RubbleMuss]

This issue isn’t a glitch. I see answers from Spotify all over the place for years asking to delete and redownload the app, or specify what devices this happens with. The answer is ALL DEVICES. This is a widely known issue of at least 7 years. 
I build long queues all the time and repeatedly end up with the whole thing wiped out for any of the following reasons: I play something via Spotify using a smart speaker, even if it was the next thing in my queue. I switch devices… phone, car, pc, speaker etc. I have a queue built but purposely or accidentally play something random that suddenly came to mind, or was looking a song up on google and hit a Spotify link… everything gone! Often replaced by a new queue related to what I clicked (eg: I have been stuck with an Elton John queue for several days now because I asked the question “what is crocodile rock?”). Or even just simply… I have a long queue built, and am looking through it or reorganizing it and accidentally click or double click in the wrong place, and instead of just moving that song to the top, it deletes every single item above it. I’ve been frustrated by this for literally years. Please solve!

[Ilaidabush]

I'll add on that matter -

Now that I've updated the app there's no way to build a queue from the next up songs. 

It forces one to just remove the songs one does not want to listen to from the next up songs. 

But! Whenever you do such thing, and get just in range of your other device, they seemlessly "sync" and all the removed songs are back in your next songs list once again!

Gotta be fixes ASAP

[Dessi]

Hey everyone,

We're unable to provide an ETA for a fix at the moment, but we’re regularly looking for opportunities to enhance the user experience for everyone, so your feedback on this is greatly appreciated.

In the meantime, make sure you're always running the latest version of Spotify so you don't miss out on any updates.

The Community is here if there's anything else you need assistance with.

[wcookjr]

@RubbleMuss wrote:

I build long queues all the time and repeatedly end up with the whole thing wiped out for any of the following reasons: I play something via Spotify using a smart speaker, even if it was the next thing in my queue. I switch devices… phone, car, pc, speaker etc. I have a queue built but purposely or accidentally play something random that suddenly came to mind, or was looking a song up on google and hit a Spotify link… everything gone! Often replaced by a new queue related to what I clicked (eg: I have been stuck with an Elton John queue for several days now because I asked the question “what is crocodile rock?”).

Or even just simply… I have a long queue built, and am looking through it or reorganizing it and accidentally click or double click in the wrong place, and instead of just moving that song to the top, it deletes every single item above it. I’ve been frustrated by this for literally years. Please solve!

---

For the first part, that's definitely the program working as intended. You're telling the app to play that new song rather than what's currently playing. I do think there needs to be some way to bring the queue back like an "undo queue change" button or give us a setting that makes it so clicking a new track adds it to the top of the queue or plays it at the top of the queue rather than replaces the entire queue. I've definitely had my share of accidentally pressing on a new track when I meant to click the three dots to add it to the queue and it wiped the whole queue

For the second part, if you click a song further down in the queue, you can hit the back button and it should backtrack through the queue that you had going. Next time this happens, try doing that

[wcookjr]

@Dessi wrote:

Hey everyone,

We're unable to provide an ETA for a fix at the moment, but we’re regularly looking for opportunities to enhance the user experience for everyone, so your feedback on this is greatly appreciated.

In the meantime, make sure you're always running the latest version of Spotify so you don't miss out on any updates.

The Community is here if there's anything else you need assistance with.

---

Well having seamless connectivity so that you can go from listening on your computer to your phone is sort of integral to the app (isn't it even one of the selling points?), so this fix should probably be a top priority.

How about giving us an option to dictate what pressing a track does? For example, say you have a queue going and you accidentally press a song. This clears the queue and plays that song, maybe creating a queue of similar songs to the one you pressed. We should have the option of setting it so that pressing a song would add it to next in the queue or play it now on top of the current queue

By the way, there's this annoying "Did you find this article helpful?" pop up that appears about 5 seconds after you stop scrolling and it gets in the way of being able to read comments. Probably something that should be looked into

[MrDia]

Hi everyone,

I’ve been experiencing an ongoing issue with Spotify that’s persisted across multiple devices and app versions, and I’m hoping someone here might be able to help.

Whenever I connect my iPhone to a Bluetooth device (like my car or headphones), my listening queue will often reset completely or change unexpectedly, and while it tends to happen more often when connecting a new device, it also happens at random. It happens whether I’m playing a playlist, an album, or a manually created queue. I have made sure that auto mix and other shuffle modes are off.

I have already tried the basic troubleshooting methods to no avail.

In the video I provided, the new songs that were added to the queue were from the same artist, but its usually a random song from the current playlist. It also took me a while to catch it since it happens at random times.

Thanks in advance for any help!

[m162-lap1t_bt]

this is outragous!

this is the worst 'feature' ever concieved!

this must be solved.

horrnedous.

[m162-lap1t_bt]

This is far from being a feature,

And even if I open the mobile app and transfer devices with it to the desktop it still restarts the queue.

Please reopen this case, this is far from over!

[UncleFreddo]

When I'm listening to queued songs on my phone and then get in my car, my queue disappears and starts playing from a playlist that I haven't listened to in a long time.

I don't know why it happens but an option to add queued songs to a playlist would solve this.