Spotify gets stuck on songs and ads

[Jaynbee813]

Spotify will continuously stay stuck on one song or ad and will not change until the app is closed and restarted. The progress bar continues until the app is restarted, as in the bar for a 4 minute song will show it's been "playing" for 2 hours and completely ignores the sleep timer that was set for 30 minutes.

It is the free version. I have uninstalled and reinstalled the app twice, cleared all the cache on my phone, logged out and logged in

[Jaynbee813]

Hey folks,

Apologies for the radio silence here.

Our teams are aware of the issue, but so far, they were unable to pinpoint its root cause. Rest assured, this is still being investigated.

In the meantime, we'd suggest you try the following troubleshooting steps:

• Log out and back in a couple of times.
• Clean reinstall the app using this guide.
• Restart your router or connect to a different WiFi/hotspot on your phone to rule out any networking issues.

If the issue persists, please post a new thread in the relevant help board here.

Cheers,

[MihailY]

Hey folks,

Apologies for the radio silence here.

Our teams are aware of the issue, but so far, they were unable to pinpoint its root cause. Rest assured, this is still being investigated.

In the meantime, we'd suggest you try the following troubleshooting steps:

• Log out and back in a couple of times.
• Clean reinstall the app using this guide.
• Restart your router or connect to a different WiFi/hotspot on your phone to rule out any networking issues.

If the issue persists, please post a new thread in the relevant help board here.

Cheers,