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Spotify on TV just shows a grey screen

Spotify on TV just shows a grey screen

Whenever Spotify on my LG TV is supposed to show the currently playing song's screen, it instead just shows a grey screen and doesn't respond to any input anymore.
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8 Replies

Hey @Polydot,

 

Thanks for reaching out!

Have you tried removing the Spotify app from your LG TV and adding it again? It's a good first step.
In case the issue persists after this, we'd also like to know when it started appearing, if it has worked fine before and what your LG TV model is.

Many thanks!

VasilModerator
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Hey!
yes I've tried both removing all accounts and reading them, and reinstalling the app, with turning off the TV and resetting it as well.

Hi there @Polydot

 

Thanks for getting back to us. 

 

Kudos for the troubleshooting you've tried so far! We can add some additional steps to see if they make the difference. 

 

As a next step, we suggest that you unplug your TV and your router from the power and wait for a couple of minutes, then plug them back in. 

 

If this doesn't do the trick, would you mind checking if the firmware of your TV is up to date? 

Keep us posted on how it goes. 

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Did that but nothing worked. The TV is also on the latest version 4.50.56, WebOS 5.5.0-1103

Thanks for the response @Polydot.

 

Have you noticed when the issue started and if it was after a specific event, change or update for example? Does the TV show grey screen only with the currently playing song? You also mentioned that it doesn't respond to any input. When does this occur and does the app freeze?

 

It'd be great if you could send us a screenshot or a short video recording so we can take a look. You can attach them via the Insert Image/Video option in the post editor and if the attachment is too big, then we recommend that you upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

 

Hope to hear from you soon 🙂

IvelinaModerator
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So, some news since yesterday: the app now loads the songs page correctly and only stops working after the screen turns off and I turn it back on again.

It started, rough guesstimate, half a year ago, right after an update the changed large portions of the UI if I recall correctly.

The app doesn't freeze, and I can still control it through Spotify connect with my phone, but the the input from the TV itself is longer registered it seems like.

I checked and this also happens when the screen turns off naturally instead of me pressing screen off, but the video would be over 5 minutes haha.

spotidy app version is 2.0.34 last update 13/12/2023 and it's the newest version on the content store

Hey there @Polydot

 

Thanks for getting back to us. 

 

We're afraid we couldn't open the video you sent because of security reasons. Could you try it again?  You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).


We'll be on the lookout.

EniModerator
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If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Uploaded it to drive this time so it'll actually work.

 

Thanks for the support so far yall!

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