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Hello,
I just reinstalled Spotify on my laptop and it doesnt show my Premium subscription but on my iphone I still have it. Can someone help me, please? Thanks!
Hey @maggs_k
It sounds like you are logging into the wrong account.
Check out these support articles:
https://support.spotify.com/account_payment_help/l
https://support.spotify.com/account_payment_help/a
Does that help? Let me know how it goes.
It didnt really help, but thank you. I have canceled my premium on my iphone so I dont have it and I will subscribe once again.. I'm also thinking about strating a new account, just to be sure no-one else is using my subscribtion.
But thank you for your suggestion! 🙂
In this case,
I suggest you contact support so they can help you. Hopefully they can get to the bottom of what is going on.
https://support.spotify.com/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.
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