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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

57274 Views

7 replies

4 likes

  • 57274 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

bradstreetfarmer

Casual Listener

37644 Views

212 replies

18 likes

Other
  • 37644 Views
  • 212 replies
  • 18 likes

Superuser Contribution Playlists

Have had my account for some time now - moved to Australia and everything was fine until we went travelling - I have since been getting a pop up saying "you can only log in for 14 days overseas" (along those lines)I have since returned home and I can...

Newbie

Have had my account for some time now - moved to Australia and everything was fine until we went travelling - I have since been getting a pop up saying "you can only log in for 14 days overseas" (alo...

Lee

Spotify

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Gear S3 - Shuffle/Save/Repeat Not available offline

The new offline mode is almost perfect and I'm wondering why shuffle and repeat are not available offline. This exclusion makes no sense to me, if the songs are downloaded then why should shuffling or repeating them be an issue. Please fix this soon ...

Music Fan

The new offline mode is almost perfect and I'm wondering why shuffle and repeat are not available offline. This exclusion makes no sense to me, if the songs are downloaded then why should shuffling o...

codermyers

Music Fan

6257 Views

29 replies

14 likes

  • 6257 Views
  • 29 replies
  • 14 likes

Web player problems sync with desktop client using firefox

I've noticed a problem with FF and Edge on web player about desktop client and web player syncronization. On same page, with desktop player opened and logged in (in every test), using chrome i can play full track from web player controls and music si...

Regular

I've noticed a problem with FF and Edge on web player about desktop client and web player syncronization. On same page, with desktop player opened and logged in (in every test), using chrome i can pl...

342 Views

0 replies

0 likes

Web Player
  • 342 Views
  • 0 replies
  • 0 likes

Playlists deleted and redownloaded

I have many playlists in my account. Many of them are private(i created them myself), and others are public. Since i have a premium account, i have downloaded all of these playlists. What keeps happening, is that these playlists keep getting deleted(...

Newbie

I have many playlists in my account. Many of them are private(i created them myself), and others are public. Since i have a premium account, i have downloaded all of these playlists. What keeps happe...

MattSuda

Spotify Star

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Anti-lgbtq ad

Why did I hear an anti-lgbtq ad with homophobic views and rhetoric on Spotify? I will never ever buy premium, tell my friends and family to stop paying for premium, and will change to Pandora if I get no answers to this.

Newbie

Why did I hear an anti-lgbtq ad with homophobic views and rhetoric on Spotify? I will never ever buy premium, tell my friends and family to stop paying for premium, and will change to Pandora if I ge...

Loko_D

Regular

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

Ford Sync 3- Unable to browse all songs

In earlier versions of Spotify for Android (5'ish), and while using Ford Sync 3 the re was an option called "Browse" and I believe it was called "all songs".This would give access to all music that wasn't in a particular playlist. Basically a huge un...

Newbie

In earlier versions of Spotify for Android (5'ish), and while using Ford Sync 3 the re was an option called "Browse" and I believe it was called "all songs". This would give access to all music that...

1007 Views

0 replies

0 likes

Ford SYNC
  • 1007 Views
  • 0 replies
  • 0 likes

I can't see Death Magnetic

I can't see Metallica's Death Magnetic album. My Indian friend can see it but I can't. Someone said it's about country. I want to learn why Turkish people can't listen it and I want to listen it.

Visitor

I can't see Metallica's Death Magnetic album. My Indian friend can see it but I can't. Someone said it's about country. I want to learn why Turkish people can't listen it and I want to listen it.

327 Views

0 replies

0 likes

Music
Other
  • 327 Views
  • 0 replies
  • 0 likes

Top 5 playlists an artist is discovered on

The ability to view the top 5 playlists an artist is discovered or played on is no longer available as of a couple of months ago. Why?

Casual Listener

The ability to view the top 5 playlists an artist is discovered or played on is no longer available as of a couple of months ago. Why?

328 Views

0 replies

0 likes

Other
  • 328 Views
  • 0 replies
  • 0 likes

Tropical Hip Hop looking for Spotify playlists

Hello my name is Delly, I'm from Harlem. My family heritage is Trinidadian and I'm trying to bring that island funk to hip hop. My track trini King is already on Spotify looking for any if all playlists to feature me on it. Here's the Spotify link ht...

Casual Listener

Hello my name is Delly, I'm from Harlem. My family heritage is Trinidadian and I'm trying to bring that island funk to hip hop. My track trini King is already on Spotify looking for any if all playli...

577 Views

0 replies

0 likes

Linux
Mac
Web Player
Windows
  • 577 Views
  • 0 replies
  • 0 likes

Music fades in and out on Amazon Firestick

I recently downloaded spotify on my amazon firestick and when I play music, the the volume is constant fading up and down. I saw others having trouble with this and could find the solution on their computer, but not sure how I can fix it since the Fi...

Newbie

I recently downloaded spotify on my amazon firestick and when I play music, the the volume is constant fading up and down. I saw others having trouble with this and could find the solution on their c...

938 Views

0 replies

1 likes

Music
  • 938 Views
  • 0 replies
  • 1 likes

I can't use spotify on my windows phone anymore!

What's wrong with the app? Everytime I try to open the app on my cellphone it crashes. I never saw this before. I am a PREMIUM member. I want to use it. How can I do?

Regular

What's wrong with the app? Everytime I try to open the app on my cellphone it crashes. I never saw this before. I am a PREMIUM member. I want to use it. How can I do?

BryBaz

Regular

873 Views

8 replies

0 likes

  • 873 Views
  • 8 replies
  • 0 likes

Need Firmware Upgrade for JBL Authentics L16 for compatibility with Spotify Connect

Hello!Recently purchased the JBL Authentics L16, but I need the firmware upgrades to enable Spotify Connect compatibility. Could somebody please send me the upgrades to enable this? JBL took down the firmware upgrades from their website. Thanks

Casual Listener

Hello! Recently purchased the JBL Authentics L16, but I need the firmware upgrades to enable Spotify Connect compatibility. Could somebody please send me the upgrades to enable this? JBL took down t...

1641 Views

0 replies

2 likes

Connect
  • 1641 Views
  • 0 replies
  • 2 likes

whats the catch

from what i can tell spotify lets you choose what songs you want freely and then allows you to play them when you want, am i missing something? im serius i dont get why i would pay money for music if i can just do this

Casual Listener

from what i can tell spotify lets you choose what songs you want freely and then allows you to play them when you want, am i missing something? im serius i dont get why i would pay money for music if...

CatEyedBoy

Newbie

8459 Views

3 replies

0 likes

  • 8459 Views
  • 3 replies
  • 0 likes

Time meter jumps to the end of the song before it's even played

I selected daily mix and a song pulled up but the time meter was at the end of the song as if it already played the song. Then it loads the next song in the list and does the same thing. It has loaded song after song not playing anything. I have hit ...

Newbie

I selected daily mix and a song pulled up but the time meter was at the end of the song as if it already played the song. Then it loads the next song in the list and does the same thing. It has loade...

440 Views

0 replies

0 likes

  • 440 Views
  • 0 replies
  • 0 likes

Solved!! Language settings

On the web player, I'm stuck with Japanese web UI. I don't see a language option from my account page: https://www.spotify.com/us/account/overview/ Supposedly, there's a Language option according to the support page, but I don't see it. I'm in NYC, s...

Casual Listener

On the web player, I'm stuck with Japanese web UI. I don't see a language option from my account page: https://www.spotify.com/us/account/overview/   Supposedly, there's a Language option acco...

tomh3

Casual Listener

3489 Views

2 replies

0 likes

Web Player
  • 3489 Views
  • 2 replies
  • 0 likes

Playstation

I've been trying to login into my spotify on my playstation 4 and my account is already linked but everytime I try to login it says "please use a playstation account Thats already linked to spotify" and the thing is i already did but its not letting ...

Newbie

I've been trying to login into my spotify on my playstation 4 and my account is already linked but everytime I try to login it says "please use a playstation account Thats already linked to spotify" ...

634 Views

0 replies

0 likes

  • 634 Views
  • 0 replies
  • 0 likes

Solved!! How come Spotify dislikes XXXTentacion?

XXXTentacion released his album just about a day ago and he doesn't get on the spotify "new realeases". Not only that, but also XXXTentacion who has over 5M+ listeners a month isn't verified on Spotify. This is just straight up bias and I'm kind of r...

Newbie

XXXTentacion released his album just about a day ago and he doesn't get on the spotify "new realeases". Not only that, but also XXXTentacion who has over 5M+ listeners a month isn't verified on Spoti...

Maxim

Spotify Star

1702 Views

1 replies

0 likes

Other
  • 1702 Views
  • 1 replies
  • 0 likes

Order playlist on samsung tv

Hi.I have a samsung un43ku600g and some of my playlist are order differently that see on my phone or pc, how can i order in the app on samsung tv?Thanks.

Newbie

Hi. I have a samsung un43ku600g and some of my playlist are order differently that see on my phone or pc, how can i order in the app on samsung tv? Thanks.

354 Views

0 replies

0 likes

  • 354 Views
  • 0 replies
  • 0 likes

Let's have more technical support in more languages

Hey fellow Spotify users, today i encountered a minor inconvience regarding spotify, so i went on and tried to contact the technical support. I ended up chatting with a really nice person on the other end and came to a satisfactory resolution of the ...

Newbie

Hey fellow Spotify users, today i encountered a minor inconvience regarding spotify, so i went on and tried to contact the technical support. I ended up chatting with a really nice person on the othe...

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
  • 0 likes