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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56453 Views

7 replies

4 likes

  • 56453 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Emrilia

Visitor

37489 Views

210 replies

18 likes

Other
  • 37489 Views
  • 210 replies
  • 18 likes

Deleting songs from playlists

I have deleted a number of songs from one of my playlists. Thing is, some of the said deleted song(s) somehow continue to be played when I listen to the playlist in question. Crazy...some, but not all! When I go to "remove song from playlist," the so...

Newbie

I have deleted a number of songs from one of my playlists.  Thing is, some of the said deleted song(s) somehow continue to be played when I listen to the playlist in question.  Crazy...some...

467 Views

0 replies

0 likes

  • 467 Views
  • 0 replies
  • 0 likes

Chill tracks playlist

I've been listening to the Spotify "Chill Tracks" playlist (under genres - electronic/dance) for weeks and just a few days ago they changed it. Is there anyway to get a list of those tracks before the recent change? Had I known they were going to com...

Newbie

I've been listening to the Spotify "Chill Tracks" playlist (under genres - electronic/dance) for weeks and just a few days ago they changed it. Is there anyway to get a list of those tracks before th...

821 Views

0 replies

5 likes

  • 821 Views
  • 0 replies
  • 5 likes

[Webplayer] Ads play sound while music is playing

I'm using the webplayer and ads are playing sound while music is playing. This is unacceptable.

Casual Listener

I'm using the webplayer and ads are playing sound while music is playing.  This is unacceptable.

Nico

Community Legend

392 Views

1 replies

0 likes

Web Player
  • 392 Views
  • 1 replies
  • 0 likes

Music on device suddenly stops sometimes

Hi,I play my spotify music on a Samsung R3 (365 box).Sometimes it disconnects and I have to either- go to the app and push again or- go to the app, push and select the R3 again (as it started to play on my phone or tablet or computer).What is the i...

Newbie

Hi, I play my spotify music on a Samsung R3 (365 box). Sometimes it disconnects and I have to either - go to the app and push <play> again or - go to the app, push <play> and select t...

364 Views

0 replies

0 likes

Samsung
  • 364 Views
  • 0 replies
  • 0 likes

"Discover Weekly" is all religious praise music..?!

My "Discover Weekly" for 2 or 3 weeks now has been all weird religious praise music. "A mighty fortress is our god" and stuff like that. All I've listened to is garage rock, trad jazz, rockabilly, surf. How do I reset this silly thing?

Casual Listener

My "Discover Weekly" for 2 or 3 weeks now has been all weird religious praise music.  "A mighty fortress is our god" and stuff like that.   All I've listened to is garage rock, trad jazz,...

annistyn

Roadie

550 Views

3 replies

0 likes

  • 550 Views
  • 3 replies
  • 0 likes

Here's an idea...tell me why I should stay with Spotify.

I've been a premium user for years and I have seen this platform slowly, surely and unapologetically stripped of all functions that made this an enjoyable music service to use. I pay $120 a year and can no longer share a song with my friendI pay $120...

Roadie

I've been a premium user for years and I have seen this platform slowly, surely and unapologetically stripped of all functions that made this an enjoyable music service to use.   I pay $120 a ...

ChicagoSnakes

Roadie

901 Views

3 replies

5 likes

Subscription
  • 901 Views
  • 3 replies
  • 5 likes

Web player won't play

I tried logging in at work (Web Player-- I don't have permission/admin access to install any applications) and nothing happens when I press play. I tried "log out everywhere" which appeared successful but still nothing when I press "play."

Newbie

I tried logging in at work (Web Player-- I don't have permission/admin access to install any applications) and nothing happens when I press play. I tried "log out everywhere" which appeared successfu...

Choconatillas

Regular

592 Views

1 replies

0 likes

  • 592 Views
  • 1 replies
  • 0 likes

Spotify links won't open in desktop, only web player

I tried looking for a solution but none of the setting in the web player allows me to force desktop program open. How can I fix this I don't like having to have a tab open for spotify when I have it installed. Thanks

Casual Listener

I tried looking for a solution but none of the setting in the web player allows me to force desktop program open. How can I fix this I don't like having to have a tab open for spotify when I have it ...

581 Views

0 replies

0 likes

Web Player
Windows
  • 581 Views
  • 0 replies
  • 0 likes

Number of stream

Hello, I am an artist represented by Zimbalam who is present on your platform, I have released an album called Smile and my artist name is Alexis Ribéry.I am in dispute with my distributor and I will need a record of the number of listening that coun...

Newbie

Hello,   I am an artist represented by Zimbalam who is present on your platform, I have released an album called Smile and my artist name is Alexis Ribéry. I am in dispute with my distribut...

633 Views

0 replies

0 likes

Linux
Web Player
Windows
  • 633 Views
  • 0 replies
  • 0 likes

Broken tracks on certain artist in embed Play button widget

Strange behaviour on play button iframe widget on certain artist. The widget not showing any tracks only 2 fake tracks with "0" and "1" as title. Please fix it. An example Obiuvsly no action on buttons working.Thanks

Regular

Strange behaviour on play button iframe widget on certain artist. The widget not showing any tracks only 2 fake tracks with "0" and "1" as title. Please fix it.   An example   <ifram...

400 Views

0 replies

0 likes

Web Player
  • 400 Views
  • 0 replies
  • 0 likes

"All the News you Need" Really?? I don't think so.

New Australian subscriber to Spotify very disappointed to see under the heading "All the news you need" on the Australian Spotify home page mostly right wing, ultra conservative news streaming programs like Ray Hadley, Daily Telegraph, Sky News and A...

Newbie

New Australian subscriber to Spotify very disappointed to see under the heading "All the news you need" on the Australian Spotify home page mostly right wing, ultra conservative news streaming progra...

269 Views

0 replies

0 likes

  • 269 Views
  • 0 replies
  • 0 likes

Im not sleeping tonight if i dont fix my Spotify PS4 issue!

Okay. Im from Cyprus and i realy enjoy Spotify. It does work excellent on my Xperia so i upgraded to premium (im on my free month). But the ps4 app couldn't open today and it was stuck on the black screen and the logo saying "error to connect with ne...

Casual Listener

Okay. Im from Cyprus and i realy enjoy Spotify. It does work excellent on my Xperia so i upgraded to premium (im on my free month). But the ps4 app couldn't open today and it was stuck on the black s...

Slidehh

Roadie

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

View all Grayed Out/Unavailable Songs

Hi Spotify Community, I am having issues with grayed out songs being removed from my "Songs" even though they are brought back up eventually. For example, I find that a song that I have added previously disappeared, so I check in "Songs" and it seems...

Newbie

Hi Spotify Community,   I am having issues with grayed out songs being removed from my "Songs" even though they are brought back up eventually. For example, I find that a song that I have adde...

407 Views

0 replies

0 likes

Web Player
  • 407 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlists

Have had my account for some time now - moved to Australia and everything was fine until we went travelling - I have since been getting a pop up saying "you can only log in for 14 days overseas" (along those lines)I have since returned home and I can...

Newbie

Have had my account for some time now - moved to Australia and everything was fine until we went travelling - I have since been getting a pop up saying "you can only log in for 14 days overseas" (alo...

Lee

Spotify

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Gear S3 - Shuffle/Save/Repeat Not available offline

The new offline mode is almost perfect and I'm wondering why shuffle and repeat are not available offline. This exclusion makes no sense to me, if the songs are downloaded then why should shuffling or repeating them be an issue. Please fix this soon ...

Music Fan

The new offline mode is almost perfect and I'm wondering why shuffle and repeat are not available offline. This exclusion makes no sense to me, if the songs are downloaded then why should shuffling o...

codermyers

Music Fan

6252 Views

29 replies

14 likes

  • 6252 Views
  • 29 replies
  • 14 likes

Web player problems sync with desktop client using firefox

I've noticed a problem with FF and Edge on web player about desktop client and web player syncronization. On same page, with desktop player opened and logged in (in every test), using chrome i can play full track from web player controls and music si...

Regular

I've noticed a problem with FF and Edge on web player about desktop client and web player syncronization. On same page, with desktop player opened and logged in (in every test), using chrome i can pl...

342 Views

0 replies

0 likes

Web Player
  • 342 Views
  • 0 replies
  • 0 likes

Playlists deleted and redownloaded

I have many playlists in my account. Many of them are private(i created them myself), and others are public. Since i have a premium account, i have downloaded all of these playlists. What keeps happening, is that these playlists keep getting deleted(...

Newbie

I have many playlists in my account. Many of them are private(i created them myself), and others are public. Since i have a premium account, i have downloaded all of these playlists. What keeps happe...

MattSuda

Spotify Star

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes