Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • moshpitgrimreap
  • Casual Listener
  • 10960 Views
  • 73 replies
  • 9 likes
  • Other
  • 10960 Views
  • 73 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20242 Views
  • 9 replies
  • 2 likes
  • Other
  • 20242 Views
  • 9 replies
  • 2 likes

How can I add a paid subscription podcast in Spotify?

I subscribe to some podcasts which require a paid subscription (username and password), how can I add these podcasts into Spotify?

  • Newbie
  • I subscribe to some podcasts which require a paid subscription (username and password), how can I add these podcasts into Spotify?  
  • 1599 Views
  • 0 replies
  • 19 likes
  • Other
  • 1599 Views
  • 0 replies
  • 19 likes

New Spotify Beta player on Last.fm

Please see the site update thread on GetSatisfaction and send bug reports to that official support forum: https://getsatisfaction.com/lastfm/topics/spotify-beta-player

  • Roadie
  • Please see the site update thread on GetSatisfaction and send bug reports to that official support forum:   https://getsatisfaction.com/lastfm/topics/spotify-beta-player  
  • 1087 Views
  • 0 replies
  • 0 likes
  • Linux
    Mac
    Web Player
    Windows
  • 1087 Views
  • 0 replies
  • 0 likes

Problems since the latest update...

So with the latest update, the shuffle is now missing. This is not a problem unless shuffle is turned off. However, I listen to a playlist at work that consists of over 70 hrs of music. The issue is that I keep on hearing the same songs again several...

  • Casual Listener
  • So with the latest update, the shuffle is now missing.  This is not a problem unless shuffle is turned off.  However, I listen to a playlist at work that consists of over 70 hrs of music. &...
  • rmneuro
  • Casual Listener
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Solved!! Discover Weekly Disappeared

My Discover Weekly playlist disappeared. When I go to browse>discover it is gone. This was the only feature keeping me subscribed to Spotify. If I can't get it back, I'll be searching for another service.

  • Music Fan
  • My Discover Weekly playlist disappeared.  When I go to browse>discover it is gone.  This was the only feature keeping me subscribed to Spotify.  If I can't get it back, I'll be sear...
  • jtwalker
  • Newbie
  • 38257 Views
  • 13 replies
  • 13 likes
  • Web Player
  • 38257 Views
  • 13 replies
  • 13 likes

TCL Roku TV Spotify App will not load all playlists

My wife and I recently bought a TCL Roku Smart TV and downloaded the Spotify App, and since we logged in, her playlist will load and mine will not, we share an account and her playlist only has about 400 songs on it, whereas mine has well over 1,000,...

  • Newbie
  • My wife and I recently bought a TCL Roku Smart TV and downloaded the Spotify App, and since we logged in, her playlist will load and mine will not, we share an account and her playlist only has about...
  • torijanus
  • Regular
  • 7151 Views
  • 19 replies
  • 5 likes
  • 7151 Views
  • 19 replies
  • 5 likes

Solved!! Web Player Won't Play Music...

So, I can't play music. When I use a different account it plays perfectly. I have tried clearing my cookies and using a user agent. I am using Chome OS and it is a school computer. The bottom bar just greys out like it just absolutely REFUSES to work...

  • Regular
  • So, I can't play music. When I use a different account it plays perfectly. I have tried clearing my cookies and using a user agent. I am using Chome OS and it is a school computer. The bottom bar jus...
  • WizardHoovy
  • Regular
  • 5273 Views
  • 5 replies
  • 2 likes
  • 5273 Views
  • 5 replies
  • 2 likes

Logitech Squeezebox touch - app outdated!

I love Spotify and I love my Logitech Squeezebox touch, but the app on this device is really outdated. The most anoying thing for me is the message 'Track is not available in your region". On the desktop app you can hide songs not available for your ...

  • Regular
  • I love Spotify and I love my Logitech Squeezebox touch, but the app on this device is really outdated.   The most anoying thing for me is the message 'Track is not available in your region"....
  • duxomnium
  • Regular
  • 9549 Views
  • 25 replies
  • 7 likes
  • 9549 Views
  • 25 replies
  • 7 likes

Audio book not complete anymore

Since a few days the audio book "Evolution der Leere, Teil 1", that I currently hear, is not complete anymore and stops at chapter 182. This is the same with other audio books that I heard shortly ago. It's not a problem of my mobile or my account an...

  • Casual Listener
  • Since a few days the audio book "Evolution der Leere, Teil 1", that I currently hear, is not complete anymore and stops at chapter 182. This is the same with other audio books that I heard shortly ag...
  • Hinnak
  • Casual Listener
  • 392 Views
  • 1 replies
  • 0 likes
  • music
  • 392 Views
  • 1 replies
  • 0 likes

Google Chrome Webplayer doing long breaks between songs

Hi, since the Internet Explorer 11 webplayer isnt working anymore im using google chrome webplayer. unfortunatley i have an issue that every time i skip song or just klick on another song, the player is taking 20sec to sometimes over a minute to star...

  • Casual Listener
  • Hi, since the Internet Explorer 11 webplayer isnt working anymore im using google chrome webplayer. unfortunatley i have an issue that every time i skip song or just klick on another song, the player...
  • Sebasty
  • Community Legend
  • 361 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 361 Views
  • 2 replies
  • 0 likes

URIHardship for problems reporting (force to use URI without method to find THAT DEDICATED URI)

I have been using spotify for a while and always feeling satisfied of using it until my recent bad experience to search some song/ URI through the website. Details are shown below for your reference and follow up, thanks. 1. How could i find the URI ...

  • Newbie
  • I have been using spotify for a while and always feeling satisfied of using it until my recent bad experience to search some song/ URI through the website. Details are shown below for your reference ...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Problem with Smart TV (Samsung)

Hi!I'm using my Spotify account with my smart TV (Samsung). I'm using 'Spotify free'.It worked good, but some days ago I wasn't able to use Spotify on my Smart TV with the request 'Sporify premium is required for this device. Please purchase a Premiu...

  • Newbie
  •  Hi! I'm using my Spotify account with my smart TV (Samsung). I'm using 'Spotify free'. It worked good, but some days ago I wasn't able to use Spotify on my Smart TV with the request 'Sporify ...
  • Arath1
  • Newbie
  • 1846 Views
  • 2 replies
  • 0 likes
  • 1846 Views
  • 2 replies
  • 0 likes

"Jump back in" stopped updating for me

Just like the title says: it used to update after every new thing you play, but for the past few months it shows the same things over and over, without changing. Using the latest Chrome on OSX.

  • Visitor
  • Just like the title says: it used to update after every new thing you play, but for the past few months it shows the same things over and over, without changing.   Using the latest Chrome on O...
  • 205 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 205 Views
  • 0 replies
  • 0 likes

[Discover]

Every week I'm listening and go through the 30 new songs that Spotify is suggesting at Discovery Weekly. At average 29 of them are **bleep**. One of them is JUST OK. It seems that someone at Spotify think that I'm into fusion jazz. I hate fusion jazz...

  • Newbie
  • Every week I'm listening and go through the 30 new songs that Spotify is suggesting at Discovery Weekly. At average 29 of them are **bleep**. One of them is JUST OK. It seems that someone at Spotify ...
  • 370 Views
  • 0 replies
  • 0 likes
  • 370 Views
  • 0 replies
  • 0 likes

Web Player won't load Genres & Moods due to CSP violation

I'm using the Spotify webplayer on Fedora, Chrome version 58. When I try to browse the 'Genres & Moods' Section, only the first 20 load. When I scroll down to load more, the spinner shows up and then nothing happens. Digging around with the Chrome De...

  • Newbie
  • I'm using the Spotify webplayer on Fedora, Chrome version 58.   When I try to browse the 'Genres & Moods' Section, only the first 20 load. When I scroll down to load more, the spinner show...
  • washtubs
  • Newbie
  • 918 Views
  • 1 replies
  • 1 likes
  • Linux
    Web Player
  • 918 Views
  • 1 replies
  • 1 likes

Advertise

HOW on earth do I get someone to contact me about advertising on Spotify? I have filled out the contact form for advertisers multiple times to no avail. I don't understand?

  • Newbie
  • HOW on earth do I get someone to contact me about advertising on Spotify? I have filled out the contact form for advertisers multiple times to no avail. I don't understand?
  • Maxim
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • Other
  • 324 Views
  • 1 replies
  • 0 likes

Bluesound will not play spotify anymore after 3 years of daily use.

Hello. I have a very simple problem as of today. Spotify will not connect to my bluesound notes anymore? I have spotify premium I tried from Mac, Windows, iPhone and Ipad, all with the same problem It indicates "connecting" and then it disappears aft...

  • Newbie
  • Hello.   I have a very simple problem as of today. Spotify will not connect to my bluesound notes anymore?   I have spotify premium   I tried from Mac, Windows, iPhone and I...
  • wicksi8
  • Music Fan
  • 397 Views
  • 1 replies
  • 0 likes
  • Other
  • 397 Views
  • 1 replies
  • 0 likes

Web Player Not Responding

Open the web player. Nothing I click on responds. Have tried refreshing the page. Uninstalled the Spotify desktop app (doesn't work anymore anyway). Still no response. Chrome Version 61.0.3163.91 (Official Build) (64-bit) Not sure why I continue to p...

  • Gig Goer
  • Open the web player. Nothing I click on responds. Have tried refreshing the page. Uninstalled the Spotify desktop app (doesn't work anymore anyway). Still no response.   Chrome Version 61.0.31...
  • 243 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 243 Views
  • 0 replies
  • 0 likes

Superuser Contribution YouTube Cards & Spotify?

Hi folks, just wondering if anyone might know the answer to this as I can't find it in YouTube's help section. In YouTube you can add "Cards" to a video to link to other videos, merchandise, associated websites or even crowdfunding pages... but I don...

  • Regular
  • Hi folks, just wondering if anyone might know the answer to this as I can't find it in YouTube's help section.   In YouTube you can add "Cards" to a video to link to other videos, merchandise,...
  • VinnyNoose
  • Casual Listener
  • 2691 Views
  • 2 replies
  • 1 likes
  • Other
  • 2691 Views
  • 2 replies
  • 1 likes

"Your Daily Mix" Used to show playlists but is now blank

I used to use my daily mix pretty much everyday. Then one day a few weeks ago, all the playlist's in "your daily mix" just disappeared. I use spotify on the web browser (chrome latest version). Thanks.

  • Newbie
  • I used to use my daily mix pretty much everyday. Then one day a few weeks ago, all the playlist's in "your daily mix" just disappeared.   I use spotify on the web browser (chrome latest v...
  • 202 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 202 Views
  • 0 replies
  • 0 likes