Spotify plays a different song than it shows on App with Alexa multi room

[shivamgulati]

Plan

Premium

Country

 USA

Device

(iPhone X)

Operating System

(iOS 12)

My Question or Issue

With Alexa multi room speaker setup in use, I noticed sometimes a new song starts playing and the slides goes to end and changes the song. Hence, the screen shows a different song being played, but it actually plays a different song. Sometimes it will randomly change the song in the middle when a song has not even completed. I switched to a single speaker back and didn't notice the same issue. Then I switched back to Multi room setup, and issue came back. Anyone faced this issue?

[jcastine]

Yes, it happens all of the time for me on Mac Catalina and Echo multi-speaker group.  I have no idea how to fix it.

[Guido]

Hello @jcastine

Thanks for getting in touch! Let's see what we can to get the right music back on your Alexa device.

Let's start off with some basic troubleshooting steps that usually help:

1. Remove your Spotify account from the Alexa app
2. Reinstall Spotify
3. Reinstall Alexa
4. Link your Spotify app back in the Alexa app. Detailed steps can be found here

Hope that does the trick! Let us know how it goes.

Have a nice day.