Tuve un problema con mi cuenta Premium, dice que el pago no se hizo

[#1]

Contrate premium en diciembre, supuestamente el mes pasado el pago no se hizo, cuando en los movimientos de la cuenta bancaria de marzo dice que si se hizo. Me acaban de cancelar la cuenta y no entiendo el motivo.

[Joan]

Hi there,

Thanks for reaching out. Hope you don’t mind us responding in English, as this is the official language of the Community. Check your receipts page and make sure that the payments have actually gone through. Compare that also with the information you see on your payment method. If the system attemps to charge you but this fails, it will try again in a few days and if that fails, it will again wait a few days before the next attempt. If the payment fails several times, your subscription can get cancelled and your account can be reverted to free. 

If however the payment is successful but only after let's say 3 or 4 attemps, the subscription stays active, but the billing date will remain the same. So if the billing date is fro example on the 5th, but because of failed payments it goes through on the 15th, the next payment will still be on the 5th. This can create the illusion that you got less than a month, but this is not the case, there was simply a delay as to when the money was actually debited. If you cancel your subscription, the account will revert to free on the next billing date, so something like this can also create the illusion that your subscription expired earlier than it was supposed to.

Hope this clears things up.