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Forum Posts

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

42031 Views

7 replies

2 likes

  • 42031 Views
  • 7 replies
  • 2 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

jror2011

Visitor

34298 Views

183 replies

16 likes

Other
  • 34298 Views
  • 183 replies
  • 16 likes

Superuser Contribution Stop sending me spam

Im paying for premium yet you send me spam. By spam i mean eXcLuSiVe dEaLs for concerts. How do I stop this spam?

Newbie

Im paying for premium yet you send me spam. By spam i mean eXcLuSiVe dEaLs for concerts. How do I stop this spam?

MihailY

Moderator

211 Views

1 replies

1 likes

  • 211 Views
  • 1 replies
  • 1 likes

Superuser Contribution how to change header on spotify profile

Is it possible to change the back rectangular part of a profile? I've seen that the profile photo color will affect that rectangular part but it seems there might be a way to have a separate profile and separate rectangular cover photo.

Visitor

Is it possible to change the back rectangular part of a profile? I've seen that the profile photo color will affect that rectangular part but it seems there might be a way to have a separate profile ...

MihailY

Moderator

1643 Views

1 replies

0 likes

  • 1643 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won't my music continue playing on Google nest

I select my library songs and click to connect to my google device. Song begins, plays for a short time and stops. I have done troubleshooting and cant fix the problem.

Newbie

I select my library songs and click to connect to my google device. Song begins, plays for a short time and stops. I have done troubleshooting and cant fix the problem.

MihailY

Moderator

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se vio reflejado mi pago

Hoy me llego un correo (04/26) en el que decía que mi pago no fue realizado, pero en mis movimientos bancarios dice que se hizo hoy, no quiero que me cobren dos veces, por que paso esto?

Newbie

Hoy me llego un correo (04/26) en el que decía que mi pago no fue realizado, pero en mis movimientos bancarios dice que se hizo hoy, no quiero que me cobren dos veces, por que paso esto?

Eni

Moderator

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can only listen to ads but only on my Xbox. Premium fixed it then it exp

I can’t listen to my music on Spotify for Xbox there is only ads when click on the music. when the ad ends another comes on repeat I don’t think ads should exist my opinion. also premium expired

Visitor

I can’t listen to my music on Spotify for Xbox there is only ads when click on the music. when the ad ends another comes on repeat I don’t think ads should exist my opinion. also premium expired

AlejaR

Moderator

1065 Views

1 replies

0 likes

  • 1065 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs not loading on AAOS Renault Megane

I have a strange issue where everything works as it should, i can search music and playlists and play them. Only when i touch liked songs the app stays in "loading content" forever. Can someone help?

Visitor

I have a strange issue where everything works as it should, i can search music and playlists and play them. Only when i touch liked songs the app stays in "loading content" forever. Can someone help?

AlejaR

Moderator

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duo premium can't be setup

Plan Migration from individual premium to Duo premium. Country Chile Device Oppo CPH2239 / PC Operating System Android 11 / Windows 10 My Question or Issue Hello everyone. Today 2023-04-25 my individual premium account was gonna expire. This same dat...

Casual Listener

Plan Migration from individual premium to Duo premium.   Country Chile   Device Oppo CPH2239 / PC   Operating System Android 11 / Windows 10   My Question ...

AlejaR

Moderator

403 Views

2 replies

1 likes

Connect
  • 403 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify keeps pausing by itself, only while online

Last night, my spotify randomly started pausing. It pauses every 30 seconds without fail, and it only pauses when I am connected to the internet. I have tried re-installing, logging out and in, disconnecting apps, etc, but it seems like nothing is wo...

Newbie

Last night, my spotify randomly started pausing. It pauses every 30 seconds without fail, and it only pauses when I am connected to the internet. I have tried re-installing, logging out and in, disco...

Joan

Moderator

270 Views

1 replies

0 likes

Music
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to learn more about Spotify Australia. Can you tell me more about it

I am a student and I want to learn more about the local organisation for uni but I would like to see where Spotify would recommend to look before I search myself.

Visitor

I am a student and I want to learn more about the local organisation for uni but I would like to see where Spotify would recommend to look before I search myself.

Alex

Spotify Legend

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I update my internship application?

Hello,I recently applied for a summer internship position, but since applying, I have received information that I would need to update my application with. Who would I contact in order to update my information? Thanks!

Visitor

Hello, I recently applied for a summer internship position, but since applying, I have received information that I would need to update my application with. Who would I contact in order to update my...

Alex

Spotify Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution Starbucks partner premium not working

I am a current starbucks partner and no matyer how many times i try to activate my premium account, i cant. It reads error and claims something has gone wrong.

Visitor

I am a current starbucks partner and no matyer how many times i try to activate my premium account, i cant. It reads error and claims something has gone wrong.

Alex

Spotify Legend

793 Views

1 replies

0 likes

  • 793 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium code from Grab cannot use

Redeem a two-month free trial for the Spotify premium from Grab. The code provided by Grab is invalid to use in Spotify.

Visitor

Redeem a two-month free trial for the Spotify premium from Grab. The code provided by Grab is invalid to use in Spotify.

OscarDC

Moderator

644 Views

1 replies

0 likes

  • 644 Views
  • 1 replies
  • 0 likes

How can I use Spotify in a hospital to play music for patients?

Hi, I’m trying to find out whether it is possible to use Spotify within a university teaching hospital for psychiatric patients, and whether this can be done as research versus through any official licensing channel on a subscription or payment basis...

Visitor

Hi, I’m trying to find out whether it is possible to use Spotify within a university teaching hospital for psychiatric patients, and whether this can be done as research versus through any official l...

kaworu_bloodpaw

Roadie

636 Views

1 replies

0 likes

  • 636 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly didn't update

Discover Weekly has not updated. I've logged out, then back in a couple times on both desktop browser and on my phone, but it still comes up with the same list it had last week.

Visitor

Discover Weekly has not updated. I've logged out, then back in a couple times on both desktop browser and on my phone, but it still comes up with the same list it had last week.

OscarDC

Moderator

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution ESTÁ DEBITANDO DO CARTÃO MENSALIDADE DE SPOTIFY E NÃO TENHO ASSINATURA

ESTÁ DEBITANDO DA MINHA CONTA MENSALIDADE DO SPOTIFY POREM NÃO SOU ASSITANTE DA PLATAFORMA PRECISO FAZER O CANCELAMENTO

Visitor

ESTÁ DEBITANDO DA MINHA CONTA MENSALIDADE DO SPOTIFY POREM NÃO SOU ASSITANTE DA PLATAFORMA PRECISO FAZER O CANCELAMENTO

Alex

Spotify Legend

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dúvida sobre contagem de stream

Gostaria de saber quem determina se uma música terá seus streams somados de todas as versões da música ou se cada versão será contada separadamente. É o Spotify? A gravadora? O artista?

Newbie

Gostaria de saber quem determina se uma música terá seus streams somados de todas as versões da música ou se cada versão será contada separadamente. É o Spotify? A gravadora? O artista?

Alex

Spotify Legend

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes