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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6763 Views
  • 47 replies
  • 6 likes
  • Other
  • 6763 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19035 Views
  • 9 replies
  • 2 likes
  • Other
  • 19035 Views
  • 9 replies
  • 2 likes

Superuser Contribution Been having issues with my Spotify connectin to my desktop when I'm driving

I've tried uninstalling. Clearing cache. Removing devices. Whenever I'm listening to music in my car it will automatically stop and connect to my desktop at home. I'm not even connected to WiFi or anything. How do I get this to stop. I have a Pixel 6

  • Newbie
  • I've tried uninstalling. Clearing cache. Removing devices. Whenever I'm listening to music in my car it will automatically stop and connect to my desktop at home. I'm not even connected to WiFi or an...
  • AlejaR
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa plays random songs instead of "Liked Songs" playlist

Free account in the US I connected Spotify to Alexa, and it works for everything except the "Liked Songs" playlist. Alexa says "Playing Liked Songs from Spotify" and then plays random stuff I've never heard before. I looked at other questions about A...

  • Newbie
  • Free account in the US   I connected Spotify to Alexa, and it works for everything except the "Liked Songs" playlist.  Alexa says "Playing Liked Songs from Spotify" and then plays random ...
  • OscarDC
  • Moderator
  • 3550 Views
  • 3 replies
  • 1 likes
  • Other
  • 3550 Views
  • 3 replies
  • 1 likes

Spotify on dell PC windows 11

Why can i not listen and download songs on my pc on windows 11? the web version is ok to play content but i cant download content to listen offline. I get the message "spotify cant play this right now, if you have the file on your computer you can im...

  • Visitor
  • Why can i not listen and download songs on my pc on windows 11? the web version is ok to play content but i cant download content to listen offline. I get the message "spotify cant play this right no...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Superuser Contribution Removed a recommendation by accident!

Okay so, I've created a playlist with my friend. I used the enhance feature and I started playing a song - literally a second - and I accidentally clicked remove recommendation/remove from playlist! :(!!! Is there any way that I could find the name o...

  • Visitor
  • Okay so, I've created a playlist with my friend. I used the enhance feature and I started playing a song - literally a second - and I accidentally clicked remove recommendation/remove from playlist! ...
  • MihailY
  • Moderator
  • 741 Views
  • 1 replies
  • 0 likes
  • 741 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a student plan and I am charged for a family plan

My student subscription account is for $57 mexican pesos per month, but Spotify charged me up $179 mexican pesos

  • Newbie
  • My student subscription account is for $57 mexican pesos per month, but Spotify charged me up $179 mexican pesos
  • Jeremy
  • Spotify Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution my payment keeps failing

I recently bought a vanilla gift card and i tried to use it to pay for my Spotify premium duo plan but it wont go in, I've tried to use it on multiple devices but it simply will not work

  • Visitor
  • I recently bought a vanilla gift card and i tried to use it to pay for my Spotify premium duo plan but it wont go in, I've tried to use it on multiple devices but it simply will not work
  • Jeremy
  • Spotify Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution anuncios

Estoy escuchando un podcasts me aparece un anuncio de otro podcasts de spotify. Como puedo sacarlo, no quiero estar escuchando y que me interrumpan.

  • Visitor
  • Estoy escuchando un podcasts me aparece un anuncio de otro podcasts de spotify. Como puedo sacarlo, no quiero estar escuchando y que me interrumpan.
  • MihailY
  • Moderator
  • 166 Views
  • 1 replies
  • 1 likes
  • 166 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can´t find/play a podcast that is available on friends accounts

I can´t find the following podcast, but it´s public and should be available:https://open.spotify.com/show/3nANb7GiNWRGezo7VYHAUROther user can find and play the podcast. I cant find the podcast in "search" and when I try to open the link to the podca...

  • Visitor
  • I can´t find the following podcast, but it´s public and should be available: https://open.spotify.com/show/3nANb7GiNWRGezo7VYHAUR Other user can find and play the podcast. I cant find the p...
  • MihailY
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Episode "it's time for the buzzfeed daily 2021 pop culture quiz!" repeats

The Episode "it's time for the buzzfeed daily 2021 pop culture quiz!" of Buzzfeed has appeared everyday on my Daily Drive since last year. How can i make it not appear again?

  • Casual Listener
  • The Episode "it's time for the buzzfeed daily 2021 pop culture quiz!" of Buzzfeed has appeared everyday on my Daily Drive since last year. How can i make it not appear again?
  • AlejaR
  • Moderator
  • 223 Views
  • 3 replies
  • 1 likes
  • 223 Views
  • 3 replies
  • 1 likes

Superuser Contribution Catalan language on Spotify. When?

As a premium user of this platform, I wonder why Spotify still doesn't offer its customers the option of Catalan on its interface.

  • Newbie
  • As a premium user of this platform, I wonder why Spotify still doesn't offer its customers the option of Catalan on its interface.
  • MihailY
  • Moderator
  • 1057 Views
  • 3 replies
  • 2 likes
  • Account
    Other
    Premium
  • 1057 Views
  • 3 replies
  • 2 likes

Superuser Contribution The search bar inside my playlists and the "downloaded" logo has desapeared

When I swipe down at the top of my playlists the search bar isn't showing anymore. Also the little green arrow next to downloaded songs doesn't show neither... What can I do ? Is it maybe possible to come back to the ancient version of spotify I had?...

  • Visitor
  • When I swipe down at the top of my playlists the search bar isn't showing anymore. Also the little green arrow next to downloaded songs doesn't show neither... What can I do ? Is it maybe possible to...
  • JeroenRentmeester
  • Visitor
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

youtubeへのアップロード

youtubeでspotifyのプレイリストをアップロードしている人がいますが著作権に問題はないですか? ダウンロードしたプレイリストをアップロードすることは可能ですか?

  • Newbie
  • youtubeでspotifyのプレイリストをアップロードしている人がいますが 著作権に問題はないですか?   ダウンロードしたプレイリストをアップロードすることは可能ですか?
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Superuser Contribution How can I see/edit settings in Spotify Connect

When listening to Spotify via a streamer device with Spotify Connect, how do I check and edit the settings it is using? I.e. social sharing of "listening to", crossfading music, automatic playing etc.?

  • Casual Listener
  • When listening to Spotify via a streamer device with Spotify Connect, how do I check and edit the settings it is using?   I.e. social sharing of "listening to", crossfading music, automatic pl...
  • Eni
  • Moderator
  • 402 Views
  • 1 replies
  • 0 likes
  • Connect
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect security leak??

Hi I sold my device which I used for Spotify Connect. I removed the device from de device list. But the device appeared again in the list. I could even connect and play music and control the volume. I verified this with the new owner of the device. S...

  • Music Fan
  • Hi I sold my device which I used for Spotify Connect.  I removed the device from de device list.  But the device appeared again in the list. I could even connect and play music and control...
  • Graulr
  • Newbie
  • 2141 Views
  • 7 replies
  • 1 likes
  • Connect
  • 2141 Views
  • 7 replies
  • 1 likes