Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3741 Views
  • 28 replies
  • 6 likes
  • Other
  • 3741 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18264 Views
  • 8 replies
  • 2 likes
  • Other
  • 18264 Views
  • 8 replies
  • 2 likes

Solved!!Superuser Contribution [Spotify Connect] Yamaha Stereo Receiver - no song info

PlanPremium DeviceYamaha 803D My Question or Issue I can't see any track info (song name, artist etc.) when using Spotify Connect on my Yamaha 803D. This is very annoying especially when listening to playlists created by others or simply new songs. W...

  • Casual Listener
  • Plan Premium   Device Yamaha 803D   My Question or Issue   I can't see any track info (song name, artist etc.) when using Spotify Connect on my Yamaha 803D. This is very annoyi...
  • Peter133
  • Newbie
  • 1895 Views
  • 4 replies
  • 0 likes
  • Connect
  • 1895 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcasts not available in my region [Middle East]

I’m a big fan of the Joe Rogan Experience and ever since the news of its move to Spotify on September, I’ve been trying to find out if there is a plan to expand the reach of podcasts to my region.

  • Gig Goer
  • I’m a big fan of the Joe Rogan Experience and ever since the news of its move to Spotify on September, I’ve been trying to find out if there is a plan to expand the reach of podcasts to my region. &...
  • okka12
  • Visitor
  • 14421 Views
  • 40 replies
  • 22 likes
  • MENA
    Middle East
    Podcasts
  • 14421 Views
  • 40 replies
  • 22 likes

Lost connection to Heos

I was able to connect Spotify to my Heos equipment without problems. Now I do see the Heos equipment as available in Spotify connect, but when I sellect it it wil state 'verbinding maken' (connecting in Dutch) for a vew secconds and then it goes back...

  • Visitor
  • I was able to connect Spotify to my Heos equipment without problems. Now I do see the Heos equipment as available in Spotify connect, but when I sellect it it wil state 'verbinding maken' (connecting...
  • Bardomeister
  • Visitor
  • 1148 Views
  • 3 replies
  • 1 likes
  • Denon
  • 1148 Views
  • 3 replies
  • 1 likes

Superuser Contribution Playlist keeps returning to track 1 after a couple of tracks

PlanFreeCountryIndiaDeviceRedmi Note 8Operating SystemAndroid My Question or Issuerecently, a couple days ago, when i began playing a playlist the apt kept navigating me back to track one after a couple songs (note: shuffle and loop were turned off)....

  • Casual Listener
  • Plan Free Country India Device Redmi Note 8 Operating System Android    My Question or Issue recently, a couple days ago, when i began playing a playlist the apt kept navigating m...
  • OscarDC
  • Moderator
  • 378 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 378 Views
  • 1 replies
  • 0 likes

Solved!! Tracks keep skipping when played over Spotify Connect

PlanPremiumCountrySwitzerlandDevicePure Evoke F3 RadioOperating SystemAndroid, Linux, Mac, IOS My Question or IssueAfter several years of normal operations I can't play Spotify songs anymore on my WLAN speaker. The tracks do not play but instead the ...

  • Regular
  • Plan Premium Country Switzerland Device Pure Evoke F3 Radio Operating System Android, Linux, Mac, IOS   My Question or Issue After several years of normal operations I can't play Spoti...
  • tantares
  • Regular
  • 1325 Views
  • 4 replies
  • 1 likes
  • Connect
    Other
  • 1325 Views
  • 4 replies
  • 1 likes

Superuser Contribution changed my display name but old one still shows

I changed my display name on 12/7/22 but whenever my friends view my public playlists, it shows my old display name. I figured it just needs 1-2 days to change. It’s 17/7/22 now, and it still shows my old display name. Any help?

  • Visitor
  • I changed my display name on 12/7/22 but whenever my friends view my public playlists, it shows my old display name. I figured it just needs 1-2 days to change. It’s 17/7/22 now, and it still shows m...
  • Dian
  • Spotify Legend
  • 736 Views
  • 1 replies
  • 0 likes
  • Other
  • 736 Views
  • 1 replies
  • 0 likes

Superuser Contribution Searching bug

Hey, a long time ago my friend thought he would be funny and seaeched for some erotic podcast stuff on my phone. The problem is although I cleared the search history and cache it keeps going to recommend me this erotoc podcast all the time no matter ...

  • Newbie
  • Hey,    a long time ago my friend thought he would be funny and seaeched for some erotic podcast stuff on my phone. The problem is although I cleared the search history and cache it keeps...
  • CarlosE
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't open

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • CarlosE
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 163 Views
  • 1 replies
  • 0 likes

TV App not working for podcast

PlanPremiumCountryNZ DeviceLG Tv and SamsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue No podcast episodes will play on my television. I’ve tried the LG and the Samsung TVs in my home. Music seems to be fine. It does...

  • Visitor
  • Plan Premium Country NZ   Device LG Tv and Samsung Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  No podcast episodes will play on my ...
  • 161 Views
  • 0 replies
  • 0 likes
  • Samsung
    TV
  • 161 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcasts via Connect

PlanPremiumCountryGermanyDevice(iPhone 8, iPad Air 3, Amazon Echo Dot…)Operating System(Multiple) My Question or Issue Hi folks. Unfortunately its still not possible to play podcasts via Spotify Connect. I saw many threads about this problem, but not...

  • Visitor
  • Plan Premium Country Germany Device (iPhone 8, iPad Air 3, Amazon Echo Dot…) Operating System (Multiple)   My Question or Issue   Hi folks. Unfortunately its still not possible t...
  • Dian
  • Spotify Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • Connect
  • 147 Views
  • 1 replies
  • 0 likes

Bad sound on Fire TV

PlanPremiumCountrySpainDeviceFire TV StickMy Question or IssueSpotify sounds really bad on FireTV Stick, like crispy sound, and all other apps like youtube, amazon music, netflix, etc... sound good and plays at 1080p (no internet issues). Why?

  • Casual Listener
  • Plan Premium Country Spain Device Fire TV Stick My Question or Issue Spotify sounds really bad on FireTV Stick, like crispy sound, and all other apps like youtube, amazon music, netflix, etc.....
  • MWNS
  • Visitor
  • 2908 Views
  • 5 replies
  • 2 likes
  • 2908 Views
  • 5 replies
  • 2 likes

Spotify web player in Chrome no longer prevents MacOS from dimming screen/sleeping

I used to rely on Spotify web player playing in chrome to not cause my Macbook to go to sleep/dim the screen/etc.... but now it does all of sudden in the last few weeks? Did anyone change any settings? I find it interesting because this issue: https:...

  • Music Fan
  • I used to rely on Spotify web player playing in chrome to not cause my Macbook to go to sleep/dim the screen/etc.... but now it does all of sudden in the last few weeks?  Did anyone change any s...
  • 540 Views
  • 0 replies
  • 1 likes
  • Other
  • 540 Views
  • 0 replies
  • 1 likes

Superuser Contribution Hide playlists from Google results

Hey guys, I basically make all my playlists public to share them with my friends or to be able to find them while using a friend's device or whatsoever.I noticed that those playlists appear public on google results when searching my account name and ...

  • Casual Listener
  • Hey guys,   I basically make all my playlists public to share them with my friends or to be able to find them while using a friend's device or whatsoever. I noticed that those playlists a...
  • OscarDC
  • Moderator
  • 4292 Views
  • 8 replies
  • 1 likes
  • Other
  • 4292 Views
  • 8 replies
  • 1 likes

How to start an Artist Page for a collab track?

IOS PremiumHong Kong I am collaborating with an Artist on a track, but I do not have an artist page yet. How can I start an Artist page without any songs at the moment? Thanks

  • Newbie
  • IOS Premium Hong Kong   I am collaborating with an Artist on a track, but I do not have an artist page yet. How can I start an Artist page without any songs at the moment?   Thanks &n...
  • geovanebento
  • Roadie
  • 406 Views
  • 1 replies
  • 0 likes
  • artist
    Artist Help
    Artist Problem
    Collaboration
    new artist
  • 406 Views
  • 1 replies
  • 0 likes

Playlist information removed

A month ago I made this post:"I am a dj and I made a playlist with all the songs I would play in a club. I named it Club Mix and didn't upload a picture to it. This morning, I got an e-mail from Spotify, saying my playlist got removed (see picture be...

  • Casual Listener
  • A month ago I made this post: "I am a dj and I made a playlist with all the songs I would play in a club. I named it Club Mix and didn't upload a picture to it. This morning, I got an e-mail from Sp...
  • geovanebento
  • Roadie
  • 378 Views
  • 1 replies
  • 0 likes
  • Other
  • 378 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Desktop app will only show me popular podcasts

PlanPremiumCountry DevicePCOperating SystemWin 10My Question or IssueHello everyone,I'm trying to browse podcasts, but in the desktop app as well as the web-application I can only see popular podcasts. Is it possible to browse all podcasts on spotify...

  • Regular
  • Plan Premium Country   Device PC Operating System Win 10 My Question or Issue Hello everyone, I'm trying to browse podcasts, but in the desktop app as well as the web-application I can...
  • Yordan
  • Moderator
  • 535 Views
  • 3 replies
  • 0 likes
  • Other
  • 535 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify switching off of playlist randomly

This happens regardless of where I'm using spotify. I made a playlist for my job that I can leave on all day while I'm working and at least once throughout the day it just starts playing some random song that isn't on the playlist. I read that this w...

  • Casual Listener
  • This happens regardless of where I'm using spotify. I made a playlist for my job that I can leave on all day while I'm working and at least once throughout the day it just starts playing some random ...
  • Alex
  • Spotify Legend
  • 5833 Views
  • 8 replies
  • 0 likes
  • music
  • 5833 Views
  • 8 replies
  • 0 likes

Cannot pause media, keys do not respond.

PlanPremiumCountryUSA DeviceGalaxy S10eOperating SystemAndroid 12 My Question or IssuePosting this because the other post about it is 4 years old and has zero replies. Sometimes I'm unable to pause my media. The media keys either aren't there or if t...

  • Casual Listener
  • Plan Premium Country USA   Device Galaxy S10e Operating System Android 12   My Question or Issue Posting this because the other post about it is 4 years old and has zero replies....
  • geovanebento
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution hi

i dont have any image sorry i just need to contact with u guys

  • Visitor
  • i dont have any image sorry i just need to contact with u guys
  • AlejaR
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes