[Windows Phone][Connect] Explain to me why the app doesn't work on my Lumia 950xl, Win10mobile.

[Windows Phone][Connect] Explain to me why the app doesn't work on my Lumia 950xl, Win10mobile.

samuellindholm
When I push play for a song the app stops, flashes "loading" for 4 seconds then stops. Nothing happens. What to do?
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5 Replies

Jacob

Hey @samuellindholm, welcome to the Spotify Community!

 

Could you try a clean reinstall of the Spotify app? Sometimes this solves odd problems such as yours.

 

Let me know how it goes 🙂

samuellindholm
Hello
I have to restart the phone every time it happens. Then it works for a while. Annoying. I have reinstalled the app several times. Doesn't solve the problem

Samuel

Jacob

@samuellindholm,

 

Could you make sure you're using the most updated version of the app?

samuellindholm
I always reinstall the app from WinStore so I i presume its the newest one.
When I yesterday had the problem I closed all edgewindows and then spotify worked. Coincidence?

Jacob

@samuellindholm,

 

When this occurs are you listening using WiFi/3G/4G/Offline Mode? Does it make a difference if you play from your saved music, playlists, or albums?

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