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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55929 Views

7 replies

4 likes

  • 55929 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37379 Views

209 replies

18 likes

Other
  • 37379 Views
  • 209 replies
  • 18 likes

[Windows Phone 10] Account connection problem

Hello everyone, I'm back here again to ask support for a problem that wasn't fixed by the support through email.DescriptionI can't use Spotify on Windows Phone because the app, a month ago, started showing a lot of bugs like freezes, lag, the app goe...

Music Fan

Hello everyone, I'm back here again to ask support for a problem that wasn't fixed by the support through email. Description I can't use Spotify on Windows Phone because the app, a month ago, sta...

488 Views

0 replies

0 likes

  • 488 Views
  • 0 replies
  • 0 likes

Onkyo TX NR 609 Playlist not refreshing

HiI have an Onkyo TX NR 609 that up until recently has been running Spotify without a problem. Recently I noticed that one of the Spotify playlist to which I subscribe (Discover Weekly) does not appear. In its place the list just has an entry marked ...

Newbie

Hi I have an Onkyo TX NR 609 that up until recently has been running Spotify without a problem.  Recently I noticed that one of the Spotify playlist to which I subscribe (Discover Weekly) does ...

Coolcnor

Newbie

2082 Views

6 replies

0 likes

Onkyo
  • 2082 Views
  • 6 replies
  • 0 likes

Re: Airport Express Not In Spotify Devices Menu

Hi @Maria_B I trying to use Connect Devices through Spotify. One of the options was previously the Apple TV speakers but now that option has disappeared. I can still connect to Apple TV speaker through iTunes as previously but not Spotify. Why did th...

Newbie

 Hi @Maria_B   I trying to use Connect Devices through Spotify. One of the options was previously the Apple TV speakers but now that option has disappeared. I can still connect to Ap...

eautis

Newbie

684 Views

1 replies

0 likes

  • 684 Views
  • 1 replies
  • 0 likes

can't stream on Sonos

I can't use the Sonos speaker on Spotify. I have tried iOS devices. Yes, I have reinstalled the app on the all devices. But nothing changed. What can I do?

Visitor

I can't use the Sonos speaker on Spotify. I have tried iOS devices. Yes, I have reinstalled the app on the all devices. But nothing changed. What can I do?

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

Following list disappeared

The following list on my profile page has disappeared but I know I'm actually following quite a few people because when I click on a profile I know I'm following it even says that I'm already following them and I can still see my friends' activity in...

Newbie

The following list on my profile page has disappeared but I know I'm actually following quite a few people because when I click on a profile I know I'm following it even says that I'm already followi...

400 Views

0 replies

0 likes

Web Player
Windows
  • 400 Views
  • 0 replies
  • 0 likes

Definitive Technology W7/W9 with Spotify Connect

Hello,I have two Definitive Technology W7 and one Definitive Technology W9 and can not get them to show up or connect using Spotify Connect. Under Connect to Devices I do not see either the Definitive Technology W7s or W9 which are all connected to t...

Casual Listener

Hello, I have two Definitive Technology W7 and one Definitive Technology W9 and can not get them to show up or connect using Spotify Connect.   Under Connect to Devices I do not see either the...

Nshah1

Newbie

1951 Views

3 replies

0 likes

Connect
  • 1951 Views
  • 3 replies
  • 0 likes

Solved!! Spotify doesnt start

I opened Spotify all of a sudden it just closed, so i opened again same result,i restarted pc didnt help out so i uninstalled and installed again didnt work either,it just starts and after like 2-4 seconds it shuts down,its on windows 7

Casual Listener

I opened Spotify all of a sudden it just closed, so i opened again same result,i restarted pc didnt help out so i uninstalled and installed again didnt work either,it just starts and after like 2-4 s...

TJayYankee

Casual Listener

845 Views

2 replies

0 likes

  • 845 Views
  • 2 replies
  • 0 likes

MUSIC HELP! How do I create an artist page instead of listening profile

Hey Im an artist new to spotify and stressing over how to create a artist page. I thought I was creating one already but turned out to be a regular listening profile. I read you need 250 followers to be verified but how can I create my artist page fi...

Casual Listener

Hey Im an artist new to spotify and stressing over how to create a artist page. I thought I was creating one already but turned out to be a regular listening profile. I read you need 250 followers to...

380 Views

0 replies

0 likes

Music
  • 380 Views
  • 0 replies
  • 0 likes

Notification Problem

I share tracks, playlists and albums by messaging my friends through Spotify however, they don't get notifications so it takes very long time for them to see my messages. Creating a better notification system might increase the sharing inside the app...

Newbie

I share tracks, playlists and albums by messaging my friends through Spotify however, they don't get notifications so it takes very long time for them to see my messages. Creating a better notificati...

341 Views

0 replies

2 likes

  • 341 Views
  • 0 replies
  • 2 likes

synchronisation

Hi all happy new year from france.I have problem with spotify, i can not update my titles, he stays stand bye, please updates thanks !W10 950xl insider slow.Kind regards

Newbie

Hi all happy new year from france. I have problem with spotify, i can not update my titles, he stays stand bye, please updates thanks ! W10 950xl insider slow. Kind regards

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
  • 0 likes

Can't rearrange tracks in a playlist (drag and drop function not working)

I had previously had no problems moving tracks around my personal playlist, now when I click and drag on a track an error shows up in place of my cursor (circle with a line through it) as if the tracks are fixed. suggestions?

Newbie

I had previously had no problems moving tracks around my personal playlist, now when I click and drag on a track an error shows up in place of my cursor (circle with a line through it) as if the trac...

Dreadlord

Community Legend

537 Views

1 replies

0 likes

Web Player
  • 537 Views
  • 1 replies
  • 0 likes

App becomes unresponsive - Windows 10 mobile

After playing roughly 5 to 10 songs the app stops playing via Bluetooth A2DP - cannot change tracks or resume (using Bluetooth controls). Not sure if this happens with loudspeaker or headphones. This happens with several different Bluetooth devices. ...

Regular

After playing roughly 5 to 10 songs the app stops playing via Bluetooth A2DP - cannot change tracks or resume (using Bluetooth controls). Not sure if this happens with loudspeaker or headphones. This...

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

Mystery "New Releases" playlist

I've got a weird problem I haven't been able to figure out at all. It's affecting all my Spotify platforms, including desktop and my phone. (I'm posting in this desktop forum because the desktop is where I first noticed it.)There's a "New Releases" p...

Newbie

I've got a weird problem I haven't been able to figure out at all. It's affecting all my Spotify platforms, including desktop and my phone. (I'm posting in this desktop forum because the desktop is w...

378 Views

0 replies

0 likes

Mac
Web Player
  • 378 Views
  • 0 replies
  • 0 likes

Songs removed from playlists

I just noticed that all songs added to playlists between 2016-05-11 to 2017-01-01 are gone. I have no way of knowing which ones or to restore them, all songs during that time-window are simply gone from all playlists. They are still present on my and...

Casual Listener

I just noticed that all songs added to playlists between 2016-05-11 to 2017-01-01 are gone. I have no way of knowing which ones or to restore them, all songs during that time-window are simply gone f...

b1t

Casual Listener

564 Views

2 replies

0 likes

Web Player
Windows
  • 564 Views
  • 2 replies
  • 0 likes

JBL Pulse 2 / Harman Kardon Aura Studio

Hi,Im thinking about buying the JBL Pulse 2 or the HK Aura Studio, but im wondering if I can stream spotify (bluetooth or wifi?) with my smarthphone to those speakers. Does anybody know if this is possible?Thanks in advance!

Newbie

Hi, Im thinking about buying the JBL Pulse 2 or the HK Aura Studio, but im wondering if I can stream spotify (bluetooth or wifi?) with my smarthphone to those speakers. Does anybody know if this i...

1042 Views

0 replies

0 likes

Connect
  • 1042 Views
  • 0 replies
  • 0 likes

Webplayer - Cant remove from starred list

HelloI want to remove songs from my starred list but the button freezes. I use Chrome.I cant do this in the desktop or mobile software because that list is not reachable from them. Thanks!

Newbie

Hello I want to remove songs from my starred list but the button freezes. I use Chrome. I cant do this in the desktop or mobile software because that list is not reachable from them.   ...

299 Views

0 replies

0 likes

Web Player
  • 299 Views
  • 0 replies
  • 0 likes

Improve Roku's app NowTv box

Hello, I'm using italian version of NowTv box and i use Spotify supported. But....The app is not friendly user: The scrolling with ONE touch, slide over menu like a oiled surface, and it begin like a shooting game to enter were I want to select... Se...

Newbie

Hello, I'm using italian version of NowTv box and i use Spotify supported. But....The app is not friendly user: The scrolling with ONE touch, slide over menu like a oiled surface, and it begin like a...

427 Views

0 replies

0 likes

  • 427 Views
  • 0 replies
  • 0 likes

Playlist stuck on loading...

Few days ago I created a playlist (while I was offline) and now when I try to open it from the Windows app on my laptop it is just stuck at loading.. and I cannot even delete it or change its details. It does not open in the web browser either. On my...

Casual Listener

Few days ago I created a playlist (while I was offline) and now when I try to open it from the Windows app on my laptop it is just stuck at loading.. and I cannot even delete it or change its details...

Sebasty

Community Legend

1410 Views

4 replies

0 likes

Web Player
Windows
  • 1410 Views
  • 4 replies
  • 0 likes

problem with playlists

When i start one of my playlists, its playing a song that is on the playlist (of course), but when the next song starts, its suddenly a song from another playlist? Why is it doing this and how can i fix it?Thank you ;)))

Casual Listener

When i start one of my playlists, its playing a song that is on the playlist (of course), but when the next song starts, its suddenly a song from another playlist? Why is it doing this and how can i ...

Bittencourt

Spotify Star

481 Views

3 replies

0 likes

Music
  • 481 Views
  • 3 replies
  • 0 likes