Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Heartrose
  • Newbie
  • 4801 Views
  • 33 replies
  • 6 likes
  • Other
  • 4801 Views
  • 33 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18641 Views
  • 9 replies
  • 2 likes
  • Other
  • 18641 Views
  • 9 replies
  • 2 likes

cortana intergration

I'm currently running windows phone 8.1 and its awsome. As Microsoft have given access to the APIs to link to their digital assistant cortana, any chance you'd implement this?

  • Visitor
  • I'm currently running windows phone 8.1 and its awsome. As Microsoft have given access to the APIs to link to their digital assistant cortana, any chance you'd implement this?
  • MarcoMedrano
  • Newbie
  • 5445 Views
  • 2 replies
  • 17 likes
  • 5445 Views
  • 2 replies
  • 17 likes

Random Music Playing During Ads

This has been recently happened, sometimes when an ad starts playing while I'm listening to a playlist on Spotify, a random tune starts playing while the ad is playing and sometimes long enough to the start of a song. The tune sounds like something y...

  • Newbie
  • This has been recently happened, sometimes when an ad starts playing while I'm listening to a playlist on Spotify, a random tune starts playing while the ad is playing and sometimes long enough to th...
  • julienw2000
  • Newbie
  • 847 Views
  • 3 replies
  • 5 likes
  • 847 Views
  • 3 replies
  • 5 likes

Solved!! Spotify doesn't stop closing

I'm just listening to music but every minute Spotify closes and then opens again without me doing anything. I think it could be beacuse i haven't updated yet. How can I update?

  • Casual Listener
  • I'm just listening to music but every minute Spotify closes and then opens again without me doing anything. I think it could be beacuse i haven't updated yet. How can I update?
  • Bittencourt
  • Spotify Star
  • 531 Views
  • 3 replies
  • 0 likes
  • 531 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify volume control

Hi. silly question maybe. I have spotify premium and run it through a chromecast-audio that is connected over toslink to a cambridge audio dac magic plus which leads to a michaelson & austin tva-1 and attached klipsch heresy III´s and a klipsch sub. ...

  • Casual Listener
  • Hi. silly question maybe.   I have spotify premium and run it through a chromecast-audio that is connected over toslink to a cambridge audio dac magic plus which leads to a michaelson & au...
  • JusHappyMusic
  • Casual Listener
  • 2288 Views
  • 2 replies
  • 0 likes
  • 2288 Views
  • 2 replies
  • 0 likes

cannot login to chromebook web player with facebook

hi there. i am having an issue logging in to my free spotify account using my facebook details. this has been happening for the past month or so now. i click on the facebook login bar and 'incorrect username and password' come up every time. i have t...

  • Newbie
  • hi there.   i am having an issue logging in to my free spotify account using my facebook details. this has been happening for the past month or so now. i click on the facebook login bar and 'i...
  • 322 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 322 Views
  • 0 replies
  • 0 likes

Solved!! Question: How Spotify Gets Their Music?

Hey there! I have a question about how Spotify edncodes, recieves, and brings the music to the hands of the public.Are original master copies sent to Spotfy's servers, where they are encoded, and then put on their database for the public to listen to...

  • Music Fan
  • Hey there! I have a question about how Spotify edncodes, recieves, and brings the music to the hands of the public. Are original master copies sent to Spotfy's servers, where they are e...
  • albesco
  • Newbie
  • 2732 Views
  • 3 replies
  • 0 likes
  • 2732 Views
  • 3 replies
  • 0 likes

Spotify App stürzt bei der Anwahl der Wiedergabeliste "Hot Contry" ab - Lumia 950

Ich habe seit einigen Tagen das Problem, dass bei der Anwahl einiger Widergabeliste aus Spotify die App auf meinem Windows Lumia 950 abstürzt. Zur Zeit tritt das Problem mit der Wiedergabeliste "Hot Country" auf. Auch eine Neuinstallation der App hat...

  • Newbie
  • Ich habe seit einigen Tagen das Problem, dass bei der Anwahl einiger Widergabeliste aus Spotify die App auf meinem Windows Lumia 950 abstürzt. Zur Zeit tritt das Problem mit der Wiedergabeliste ...
  • 505 Views
  • 0 replies
  • 0 likes
  • 505 Views
  • 0 replies
  • 0 likes

Help! Web Player Not Working

Due to where I work I cannot download the desktop app. At work I have access to three web browsers; Chrome, IE and Firefox. Web player only works in Firefox. However, now web player won't work due to a 'your connection is not private' error. I have s...

  • Regular
  • Due to where I work I cannot download the desktop app. At work I have access to three web browsers; Chrome, IE and Firefox. Web player only works in Firefox. However, now web player won't work due to...
  • Dreadlord
  • Community Legend
  • 3119 Views
  • 10 replies
  • 0 likes
  • Web Player
  • 3119 Views
  • 10 replies
  • 0 likes

Spotify App on LGTV (WebOS3.0) - Wireless Keyboard can't input anything

Hey guys, I'm using the Spotify app on the LG 49UH6500 TV which is on WebOS3.0.I also recently purchased a Logitech K400 Plus wireless keyboard. The strange thing is, the app somehow can't accept input from the keyboard.Instead, it relies on the arro...

  • Casual Listener
  • Hey guys,   I'm using the Spotify app on the LG 49UH6500 TV which is on WebOS3.0. I also recently purchased a Logitech K400 Plus wireless keyboard.   The strange thing is, the app some...
  • 771 Views
  • 0 replies
  • 0 likes
  • 771 Views
  • 0 replies
  • 0 likes

Spotify will not play using Sound Bar

This week I purchased a new TV (UN55KS8000) and Sound Bar (HW-K850) setup.I was super excited to have a medium that I could play Spotify in the main room of my apartment. However, I've been having some difficulty getting it to play through the Sound ...

  • Regular
  • This week I purchased a new TV (UN55KS8000) and Sound Bar (HW-K850) setup. I was super excited to have a medium that I could play Spotify in the main room of my apartment.   However, I've bee...
  • IraDeLucis
  • Regular
  • 863 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 863 Views
  • 1 replies
  • 0 likes

[Playlist] The Scene by Spotify is currently empty

The playlist "The Scene" currently has 0 songs for 0 sec of music, but still has 272k subcribers... Is there a problem with it or will it be deleted in the near future?

  • Newbie
  • The playlist "The Scene" currently has 0 songs for 0 sec of music, but still has 272k subcribers... Is there a problem with it or will it be deleted in the near future?
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Offline mode for third parties not supported in 64-bit SDK?!

Just recieved some bad news! Unfortunatelly is the equalizer built-in in the iOS app quite mediocre. But I am using a brilliant 3rd party iOS app called SpotEQ to perfectly correct flaws in any headphones. This app has been the joy in my life since I...

  • Newbie
  • Just recieved some bad news!   Unfortunatelly is the equalizer built-in in the iOS app quite mediocre. But I am using a brilliant 3rd party iOS app called SpotEQ to perfectly correct flaws in ...
  • 386 Views
  • 0 replies
  • 0 likes
  • Other
  • 386 Views
  • 0 replies
  • 0 likes

Spotify for Android, bluetooth trouble

Crossposted: https://community.spotify.com/t5/Ongoing-Issues/Trouble-Bluetooth-audio-streaming-in-Audi-A6-Dension-GW/idi-p/1511026 I'm using Samsung S6 for streaming and handsfree calling in my Audi A6 with MMI2 high and Dension Gateway 500S BT http:...

  • Music Fan
  • Crossposted: https://community.spotify.com/t5/Ongoing-Issues/Trouble-Bluetooth-audio-streaming-in-Audi-A6-Dension-GW/idi-p/1511026   I'm using Samsung S6 for streaming and handsfree calli...
  • 342 Views
  • 0 replies
  • 0 likes
  • Other
  • 342 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Falta música

Busque en Spotify un álbum que quería guardar completo en mi música, el del artista "Corson" su álbum "The Rainbow" y solo aparece 1 canción, el disco tiene 12 canciones y en Spotify solo hay 1, busque en iTunes y ellos si tienen el disco completo, n...

  • Newbie
  • Busque en Spotify un álbum que quería guardar completo en mi música, el del artista "Corson" su álbum "The Rainbow" y solo aparece 1 canción, el disco tiene 12 canciones y en Spotify solo hay 1, busq...
  • Nicolasbustos19
  • Newbie
  • 1231 Views
  • 4 replies
  • 0 likes
  • music
  • 1231 Views
  • 4 replies
  • 0 likes

Always plays same songs

When i put spotify on shuffle, it always starts with the same songs in the playlist and plays the same kind of songs first. I listen to a lot of differnt styles and it just gets annoying when it plays the same two or three bands/songs at the beginnin...

  • Casual Listener
  • When i put spotify on shuffle, it always starts with the same songs in the playlist and plays the same kind of songs first. I listen to a lot of differnt styles and it just gets annoying when it play...
  • McLachlan
  • Roadie
  • 9911 Views
  • 1 replies
  • 2 likes
  • Other
  • 9911 Views
  • 1 replies
  • 2 likes

yamaha rx - s600d Access Error

Hi everybody,since about a month i`m not able to start Spotify Connect at my Yamaha rx-s600d AV-Reiceiver with any deviced. Thirst, i thougt its because my iPhone. Later on, i tryed it with an Android, doesn`t work either. I´m not even able to make i...

  • Casual Listener
  • Hi everybody, since about a month i`m not able to start Spotify Connect at my Yamaha rx-s600d AV-Reiceiver with any deviced. Thirst, i thougt its because my iPhone. Later on, i tryed it with an Andr...
  • 480 Views
  • 0 replies
  • 0 likes
  • 480 Views
  • 0 replies
  • 0 likes

Solved!! Complete Sonos Integration...... please?

Sonos was the main reason I signed up for a premium plan and I love the service.But it's killing me that I can't use all of the Spotify features through Sonos. Who is holding this up? Sonos or Spotify? I really want Radio, app support, a better layou...

  • Casual Listener
  • Sonos was the main reason I signed up for a premium plan and I love the service. But it's killing me that I can't use all of the Spotify features through Sonos.  Who is holding this up?  S...
  • Videonisse
  • Regular
  • 33701 Views
  • 219 replies
  • 95 likes
  • 33701 Views
  • 219 replies
  • 95 likes

Solved!! [Partnerships] Dear SONOS and Spotify. Get together and give us an answer.

Dear SONOS and Spotify As one of your thousands (millions?) of customers i am very frustrated that i can’t get a straight answer from either SONOS og Spotify.The issue is the missing Spotify-functions in SONOS control. SONOS is sold as Loudspeakers, ...

  • Roadie
  • Dear SONOS and Spotify   As one of your thousands (millions?) of customers i am very frustrated that i can’t get a straight answer from either SONOS og Spotify. The issue is the missing Spoti...
  • Videonisse
  • Regular
  • 4063 Views
  • 13 replies
  • 5 likes
  • iOS
    Partnerships
  • 4063 Views
  • 13 replies
  • 5 likes