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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • boom_boom_pow
  • Newbie
  • 2029 Views
  • 19 replies
  • 6 likes
  • Other
  • 2029 Views
  • 19 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17734 Views
  • 8 replies
  • 2 likes
  • Other
  • 17734 Views
  • 8 replies
  • 2 likes

Superuser Contribution Can't find a playlist, even with a link

PlanFreeCountryUSA DeviceAcer ChromebookOperating SystemLinux My Question or IssueI can't find a playlist, even with the link I was given. It's a public playlist, so it should work. I have the direct link, but when I put it in, it goes to the Spotify...

  • Casual Listener
  •   Plan Free Country USA   Device Acer Chromebook Operating System Linux   My Question or Issue I can't find a playlist, even with the link I was given. It's a public p...
  • Mario
  • Spotify Legend
  • 380 Views
  • 3 replies
  • 0 likes
  • Other
  • 380 Views
  • 3 replies
  • 0 likes

AndroidTV (9.0, Philips the One) cuts out randomly since last Spotify update

An update was rolled out about a week ago, and ever since playing Spotify over the TV client ends up muting itself randomly after a number of songs/time (?). This cannot be fixed without standby/starting the TV. Hadn't experienced this issue at all b...

  • Newbie
  • An update was rolled out about a week ago, and ever since playing Spotify over the TV client ends up muting itself randomly after a number of songs/time (?). This cannot be fixed without standby/star...
  • 543 Views
  • 0 replies
  • 0 likes
  • Philips
    TV
  • 543 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do i undo 'forget device'

PremiumCountryuk Device(Samsung Galaxy 9,)Operating System( Android Oreo,) My Question or IssueI seem to have pressed forget device for my amazon echo speaker pair and now i cant listen to music on these speakers. They no longer show up on the device...

  • Visitor
  • Premium Country uk   Device (Samsung Galaxy 9,) Operating System ( Android Oreo,)   My Question or Issue I seem to have pressed forget device for my amazon echo speaker pair ...
  • Elena
  • Moderator
  • 9868 Views
  • 1 replies
  • 0 likes
  • Connect
    Samsung
  • 9868 Views
  • 1 replies
  • 0 likes

Still unable to add podcasts to playlists

PlanPremiumCountryUSDeviceDesktop computer and Samsung Galaxy S8Operating System(Android, Windows) My Question or IssueI am still unable to add podcasts to playlists, regardless of if I'm trying it on my mobile device or desktop computer. When I clic...

  • Newbie
  • Plan Premium Country US Device Desktop computer and Samsung Galaxy S8 Operating System (Android, Windows)   My Question or Issue I am still unable to add podcasts to playlists, regardl...
  • 294 Views
  • 0 replies
  • 0 likes
  • Other
  • 294 Views
  • 0 replies
  • 0 likes

Daily Podcasts Not Updating

PlanPremiumCountryUSA DeviceSamsung Galaxy J3, PC, & Web PlayerOperating SystemAndroid & Windows 10 My Question or IssueMy Daily Podcast playlist isn't updating anymore, even when the podcasts I'm following have a new episode posted if I go to the po...

  • Visitor
  • Plan Premium Country USA   Device Samsung Galaxy J3, PC, & Web Player Operating System Android & Windows 10   My Question or Issue My Daily Podcast playlist isn't updatin...
  • 424 Views
  • 0 replies
  • 1 likes
  • Other
  • 424 Views
  • 0 replies
  • 1 likes

Solved!! Spotify stuck on one song

I was listening to spotify today on the web player and I came across a song and it is now frozen on the song. It's a 3:48 song and it is currently at a time of 518:48 and still going. I cannot click another song, pause, click next, or do anything els...

  • Casual Listener
  • I was listening to spotify today on the web player and I came across a song and it is now frozen on the song. It's a 3:48 song and it is currently at a time of 518:48 and still going. I cannot click ...
  • Velvex_Vancreed
  • Casual Listener
  • 16325 Views
  • 5 replies
  • 3 likes
  • 16325 Views
  • 5 replies
  • 3 likes

New Radio functionality causes problem when Spotify used with Google Home

Plan: DuoCountry: CanadaDevice: Samsung Galaxy s10e phone and Google HomeOperating System: Android I've read about the changes to the Song Radio feature: here and here It's working fine on my Samsung phone. However, now when I try playing a song thro...

  • Casual Listener
  • Plan: Duo Country: Canada Device: Samsung Galaxy s10e phone and Google Home Operating System: Android   I've read about the changes to the Song Radio feature: here and here   It's wo...
  • 218 Views
  • 0 replies
  • 0 likes
  • Other
  • 218 Views
  • 0 replies
  • 0 likes

[All Platforms][Other] Criteria for Spotify implementing an idea

Having only read a few ideas entries, it seems that the criteria for Spotify implementing ideas is based on how often that idea (or similar idea) is submitted or how much support the idea gets from other community members. I apologise if this is not ...

  • Regular
  • Having only read a few ideas entries, it seems that the criteria for Spotify implementing ideas is based on how often that idea (or similar idea) is submitted or how much support the idea gets from o...
  • 208 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Other
  • 208 Views
  • 0 replies
  • 0 likes

With Android update, problems playing Discover Weekly on my Sonos speakers

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADeviceSamsung Galaxy J7Operating SystemAndroid 9 My Question or IssueWith the new Android 9 update, playing Dis...

  • Music Fan
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Samsung Galaxy J7 Operating System Andr...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Superuser Contribution Auto shuffle/choose song

Hello, i have been having trouble with connecting my spotify to my google home mini ( first version ) every time that its connected the spotify app or the google mini would choose songs on its own as long as there is multiple songs. Once the song is ...

  • Visitor
  • Hello, i have been having trouble with connecting my spotify to my google home mini ( first version ) every time that its connected the spotify app or the google mini would choose songs on its own as...
  • Szarkee
  • Regular
  • 885 Views
  • 2 replies
  • 0 likes
  • Connect
    music
    Other
  • 885 Views
  • 2 replies
  • 0 likes

Superuser Contribution not working on chromebook

I am using a chromebook to use my free spotify. It keeps telling me that i need to update my chrome browser but it's already updated. I've tried restarting my chromebook and logging out and well,, most of the things i can think of

  • Visitor
  • I am using a chromebook to use my free spotify. It keeps telling me that i need to update my chrome browser but it's already updated. I've tried restarting my chromebook and logging out and well,, mo...
  • deadstokthereal
  • Casual Listener
  • 3842 Views
  • 4 replies
  • 11 likes
  • Other
  • 3842 Views
  • 4 replies
  • 11 likes

Superuser Contribution Won't play on PS4

It's been a couple days now. Whenever I start a song, it plays for 2 seconds and the stops. I've tried deleting and reinstalling but it still won't play. Please help! My Question or Issue

  • Casual Listener
  • It's been a couple days now.  Whenever I start a song, it plays for 2 seconds and the stops.  I've tried deleting and reinstalling but it still won't play.  Please help!   My Qu...
  • iiEcoRyan3166
  • Regular
  • 6425 Views
  • 6 replies
  • 3 likes
  • PlayStation
    Sony
  • 6425 Views
  • 6 replies
  • 3 likes

Superuser Contribution Accidentally deleted On Repeat and Repeat Rewind playlists

PlanPremiumCountryUKDeviceSamsung S9+, Windows DesktopOperating Systemandroid 10 My Question or IssueI was cleaning up my playlists early this year and deleted these two playlists, thinking they were a one time thing. I wasn't aware they constantly u...

  • Visitor
  • Plan Premium Country UK Device Samsung S9+, Windows Desktop Operating System android 10   My Question or Issue I was cleaning up my playlists early this year and deleted these two play...
  • Mario
  • Spotify Legend
  • 2621 Views
  • 2 replies
  • 0 likes
  • music
    Samsung
  • 2621 Views
  • 2 replies
  • 0 likes

Superuser Contribution Someone is using my spotify with a google home

Hello Sometimes, when I listen to music, someone uses a google home to listen music too in my account but i didn't know this person.Is it possible to ban him of my account ? I already change my password but it didn't work…Thank you for the help

  • Visitor
  • Hello   Sometimes, when I listen to music, someone uses a google home to listen music too in my account but i didn't know this person. Is it possible to ban him of my account ? I already chan...
  • Mario
  • Spotify Legend
  • 1604 Views
  • 2 replies
  • 0 likes
  • Other
  • 1604 Views
  • 2 replies
  • 0 likes

Superuser Contribution Inappropriate ad

PlanFree/PremiumCountryAustralia DevicePCOperating SystemWindows 7 My Question or IssueAs a recovering alcoholic I really F***ING object to one of the adverts played for a booze retailer which basically consists of some lady shouting a list of drinks...

  • Regular
  • Plan Free/Premium Country Australia   Device PC Operating System Windows 7   My Question or Issue As a recovering alcoholic I really F***ING  object to one of the adverts pl...
  • Mario
  • Spotify Legend
  • 789 Views
  • 3 replies
  • 0 likes
  • Other
  • 789 Views
  • 3 replies
  • 0 likes

Collaborative playlists

If I have a collaborative playlist and users that added songs to my playlist gets banned or deletes their accounts, the songs added by them in my playlist will disappear?

  • Casual Listener
  • If I have a collaborative playlist and users that added songs to my playlist gets banned or deletes their accounts, the songs added by them in my playlist will disappear? 🙂 
  • 481 Views
  • 0 replies
  • 0 likes
  • Other
  • 481 Views
  • 0 replies
  • 0 likes

Solved!! People following Private playlists

Hey guys, so I have a problem, I don't want people to follow my playlists, I am not linked to Facebook or anything. Yet today I recieved a notification that a person is following my playlist and it's set to private, how do I get rid of the follower? ...

  • Visitor
  • Hey guys, so I have a problem, I don't want people to follow my playlists, I am not linked to Facebook or anything. Yet today I recieved a notification that a person is following my playlist and it's...
  • allie_berry_22
  • Casual Listener
  • 32781 Views
  • 8 replies
  • 1 likes
  • 32781 Views
  • 8 replies
  • 1 likes

Alexa understands my request, but will play something else.

Free Plan: I'm in the US, but I have Alexa set in Italian and my requests are in Italian. Alexa understands my requests ("I will play x from Spotify..."), but in reality plays something else.If I prompt the artist from my iPhone with the Spotify app ...

  • Visitor
  • Free Plan: I'm in the US, but I have Alexa set in Italian and my requests are in Italian. Alexa understands my requests ("I will play x from Spotify..."), but in reality plays something else. If I p...
  • 559 Views
  • 0 replies
  • 0 likes
  • 559 Views
  • 0 replies
  • 0 likes

As premium user, Podcast should not have adverts / commercial breaks

I come across Podcast that have commercial breaks when they are done, as a premium user I was led to believe there will be no commercials when i use Spotify. Ca we report then podcast use commercials? I'm a premium user because I don't want any. Exam...

  • Visitor
  • I come across Podcast that have commercial breaks when they are done, as a premium user I was led to believe there will be no commercials when i use Spotify.    Ca we report then podcast ...
  • EthanS1
  • Community Legend
  • 473 Views
  • 1 replies
  • 1 likes
  • 473 Views
  • 1 replies
  • 1 likes

Duo Mix playlist isn't working

PlanPremium DuoCountryDominican Republic Device Samsung Galaxy S7 Operating SystemAndroid Oreo My Question or IssueMy boyfriend and I have had the Premium Duo for 3 weeks now, and in our Duo Mix there are no songs by the other (In my playlist only my...

  • Visitor
  • Plan Premium Duo Country Dominican Republic  Device  Samsung Galaxy S7  Operating System Android Oreo   My Question or Issue My boyfriend and I have had the Premium Duo ...
  • 863 Views
  • 0 replies
  • 0 likes
  • 863 Views
  • 0 replies
  • 0 likes