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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

61384 Views

7 replies

4 likes

  • 61384 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

lilbearks

Visitor

38551 Views

215 replies

19 likes

Other
  • 38551 Views
  • 215 replies
  • 19 likes

Can´t play this right now

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify won´t play on my Harmon/Karbon. My speakers are visible in my device list on Spotify ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...

601 Views

0 replies

0 likes

Connect
  • 601 Views
  • 0 replies
  • 0 likes

I thought Spotify Premium was meant to be ad free

So correct me if I'm wrong, but the major selling point of Spotify premium is that it's ad-free. Despite that, when I open the app on my phone, I ocassionally get a full screen advertisement for nonsense that I'm not even remotely interested in. I've...

Casual Listener

So correct me if I'm wrong, but the major selling point of Spotify premium is that it's ad-free. Despite that, when I open the app on my phone, I ocassionally get a full screen advertisement for nons...

ElsiePatterson

Casual Listener

3015 Views

3 replies

8 likes

App & Features
  • 3015 Views
  • 3 replies
  • 8 likes

Playlist automatically starts again when it finishes playing

PlanPremiumCountryChileDeviceMacBook ProOperating SystemMacOS Mojave 10.14.6Spotify Version1.1.17.543.geb9254e9 Basically, I'm having the exact same issue as the person in this thread, except that the Repeat option isn't active in this case. Going th...

Casual Listener

Plan Premium Country Chile Device MacBook Pro Operating System MacOS Mojave 10.14.6 Spotify Version 1.1.17.543.geb9254e9   Basically, I'm having the exact same issue as the person in ...

CamiloDFM

Casual Listener

2005 Views

2 replies

0 likes

Other
  • 2005 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [Web Player] Songs stop for about 5 seconds 9 seconds into every track

Plan Premium Country USA Device Acer Chromebook 14 Operating System Chrome OS My Question or Issue Reposting this since https://community.spotify.com/t5/Desktop-Windows/Chromebook-Song-stops-randomly/m-p/4780289 was wrongfully marked as solved. When ...

Regular

Plan Premium Country USA Device Acer Chromebook 14 Operating System Chrome OS   My Question or Issue Reposting this since https://community.spotify.com/t5/Desktop-Window...

deadstokthereal

Casual Listener

16662 Views

31 replies

32 likes

Other
  • 16662 Views
  • 31 replies
  • 32 likes

Track artwork missing

PlanFree/PremiumCountry usa DeviceIPhonesOperating SystemMac and Windows My Question or Issuecd baby delivered track and artwork to Spotify two weeks ago and artwork is still not displayed. The artwork displays as expected on other online sites

Casual Listener

Plan Free/Premium Country usa   Device IPhones Operating System Mac and Windows   My Question or Issue cd baby delivered track and artwork to Spotify two weeks ago and artwork is ...

Jdrummer

Casual Listener

968 Views

2 replies

0 likes

Other
  • 968 Views
  • 2 replies
  • 0 likes

Volvo App shuffling albums and playlists when it shouldn't

Premium planCountry - Norway DeviceVolvo XC90 MY2019 / Volvo V90 MY2017Operating SystemLatest My Question or IssueAccording to Volvo there is a known problem, where the Spotify app suffles songs on albums and playlists even though shuffle function is...

Casual Listener

Premium plan Country - Norway   Device Volvo XC90 MY2019 / Volvo V90 MY2017 Operating System Latest   My Question or Issue According to Volvo there is a known problem, where the Sp...

akouris

Music Fan

1447 Views

3 replies

2 likes

Other
  • 1447 Views
  • 3 replies
  • 2 likes

[Podcasts] Geotargeting specific countries

Dear team, Is it possible to geotarget podcasts (the actual podcast and content, not its ads) to specific countries?We would need this for legal reasons, to avoid having our podcasts served to users in specific markets. Many thanks,Chospo

Newbie

Dear team,   Is it possible to geotarget podcasts (the actual podcast and content, not its ads) to specific countries? We would need this for legal reasons, to avoid having our podcasts serve...

878 Views

0 replies

0 likes

Other
  • 878 Views
  • 0 replies
  • 0 likes

Sometimes no BluOS device visible in Spotify app

PlanPremium FamilyCountryNetherlandsDeviceiPhone 8, 6S and XR. Android Oneplus 6Operating SystemiOS 13, Android My Question or IssueSometimes no BluOS device is visible in the Spotify app. Only after reboot the BluOS device is visible again. Every ap...

Visitor

Plan Premium Family Country Netherlands Device iPhone 8, 6S and XR. Android Oneplus 6 Operating System iOS 13, Android    My Question or Issue Sometimes no BluOS device is visible...

873 Views

0 replies

0 likes

Connect
  • 873 Views
  • 0 replies
  • 0 likes

Solved!! Why can't I hear bands, such as, MYTH & ROID even though they are in spotify?

PlanPremiumCountryColombiaDeviceiPhone 6Operating SystemWindows 10 My Question or IssueWhy can't I hear bands, such as, MYTH & ROID even though they are in spotify?

Visitor

Plan Premium Country Colombia Device iPhone 6 Operating System Windows 10   My Question or Issue Why can't I hear bands, such as, MYTH & ROID even though they are in spotify?

eltoch

Composer

5431 Views

1 replies

0 likes

Music
  • 5431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Black screen every few minutes with song playing

PlanPremiumCountryFranceDeviceFire TV StickOperating SystemFire OS 5.2.7.1 (646581820) My Question or IssueWhen playing songs on the Spotify app, every 30-90-120 seconds, my TV screen will become black, and then go back to the Spotify app. The song w...

Casual Listener

Plan Premium Country France Device Fire TV Stick Operating System Fire OS 5.2.7.1 (646581820)   My Question or Issue When playing songs on the Spotify app, every 30-90-120 seconds, my ...

Kaks1

Newbie

5237 Views

9 replies

4 likes

Other
  • 5237 Views
  • 9 replies
  • 4 likes

Can't connect to sonos devices through Mac App or Browser

PlanPremiumCountryUKDeviceMacBook Pro (Retina, 15-inch, Late 2013)Operating System10.13.5 (17F77) My Question or IssueCan't connect to sonos devices through Mac App or Browser, I can connect fine with IOS. My sonos system and Spotify app is up to dat...

Casual Listener

  Plan Premium Country UK Device MacBook Pro (Retina, 15-inch, Late 2013) Operating System 10.13.5 (17F77)   My Question or Issue Can't connect to sonos devices through Mac App o...

616 Views

0 replies

1 likes

  • 616 Views
  • 0 replies
  • 1 likes

30 second songs

I read somewhere online that a song requires at least thirty seconds of listening to count as a stream, does that mean if a song is less than thirty seconds long it is impossible to get any streams? Thanks!

Newbie

I read somewhere online that a song requires at least thirty seconds of listening to count as a stream, does that mean if a song is less than thirty seconds long it is impossible to get any streams? ...

AndrewRobs01

Composer

1715 Views

1 replies

0 likes

Other
  • 1715 Views
  • 1 replies
  • 0 likes

How to use the "Sound Effects Library"?

Hello, is this library owned by Spotify?https://open.spotify.com/artist/6BzziB95IQ1jfkr7GHCfl3I want to use one effect in my videoshttps://open.spotify.com/track/3uCqttgwiqWdT6sfDfmI3j But didn't find any info on whether or not I can download it in a...

Visitor

Hello, is this library owned by Spotify? https://open.spotify.com/artist/6BzziB95IQ1jfkr7GHCfl3 I want to use one effect in my videos https://open.spotify.com/track/3uCqttgwiqWdT6sfDfmI3j &nb...

886 Views

0 replies

0 likes

Other
  • 886 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify on Apple TV: terrible audio quality

I get really poor, fuzzy sound quality when I play music using the new Spotify app for Apple TV. I have a good broadband connection and it's not a problem if I use another device and airplay the same music to the Apple TV. Is there a setting I've mis...

Casual Listener

I get really poor, fuzzy sound quality when I play music using the new Spotify app for Apple TV. I have a good broadband connection and it's not a problem if I use another device and airplay the same...

Kayashi

Music Fan

22696 Views

46 replies

21 likes

Other
  • 22696 Views
  • 46 replies
  • 21 likes

Fails to play on Bose SoundTouch

Plan PremiumCountry Hong KongDevice iPhone and Bose SoundTouch My Question or IssueEverything has been playing fine until a couple of days ago.Spotify fails to play on Bose SoundTouch when controlled from remote, iphone, macbook app.Plays OK on car a...

Visitor

Plan Premium Country Hong Kong Device iPhone and Bose SoundTouch   My Question or Issue Everything has been playing fine until a couple of days ago. Spotify fails to play on Bose SoundTouc...

780 Views

0 replies

1 likes

Other
  • 780 Views
  • 0 replies
  • 1 likes

Spotify

PlanFreeCountryFranceDeviceSamsung galaxie S8Operating SystemAndroidMy Question or IssueMy question is simple, why did I watch a "short video" for 30 min of free listening but I Keep having ads ? I feel raped , u tell to me watch a boring video for h...

Visitor

Plan Free Country France Device Samsung galaxie S8 Operating System Android My Question or Issue My question is simple, why did I watch a "short video" for 30 min of free listening but I Kee...

eltoch

Composer

1095 Views

1 replies

0 likes

Other
  • 1095 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution BMW G20 Spotify logs off

Hi, Using the in-car Spotify application in my 2019 BMW G20 330i and a Spotify Premium account. (So this question is NOT related to playing over Bluetooth from a mobile phone). The integrated Spotify application works quite well but, from time to tim...

Music Fan

Hi,   Using the in-car Spotify application in my 2019 BMW G20 330i and a Spotify Premium account. (So this question is NOT related to playing over Bluetooth from a mobile phone).   The ...

Mihail

Spotify Legend

14266 Views

27 replies

2 likes

Account
Premium
  • 14266 Views
  • 27 replies
  • 2 likes

Alexa voice command to play on Bose SoundTouch doesnt work

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemWindows 10 My Question or IssueI noticed last night when I asked Alexa to play music on my Bose SoundTouch soundbar it defaulted to playing Amazon Music instead of Spotify Premium. When I...

Newbie

Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Windows 10   My Question or Issue I noticed last night when I asked Alexa to play music on my Bose SoundTouch soun...

mitchwarner

Newbie

2890 Views

4 replies

5 likes

Other
  • 2890 Views
  • 4 replies
  • 5 likes

Superuser Contribution (Xbox One) Spotify Not Playing Music

PlanFreeCountryUnited States of AmericaDeviceXbox OneOperating System2.4.23.70 My Question or IssueWhile I was listening to Spotify on my Xbox One an ad came on and the ad played through but after the ad finished my Spotify wouldn’t play the next son...

Newbie

Plan Free Country United States of America Device Xbox One Operating System 2.4.23.70   My Question or Issue While I was listening to Spotify on my Xbox One an ad came on and the ad pl...

Hunter0999

Newbie

24800 Views

15 replies

30 likes

Other
  • 24800 Views
  • 15 replies
  • 30 likes