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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56611 Views

7 replies

4 likes

  • 56611 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Emrilia

Visitor

37536 Views

210 replies

18 likes

Other
  • 37536 Views
  • 210 replies
  • 18 likes

Repeating Audiobook, Counts Towards Listening Hours AGAIN

PlanPremium DeviceiPhone 16 Pro MaxOperating SystemiOS 18.0.1 My Question or IssueRecently, I fell asleep while listening to an audiobook. Naturally, I replayed this section (~2 hours total). Little did I know that replaying the section counted again...

Visitor

Plan Premium   Device iPhone 16 Pro Max Operating System iOS 18.0.1   My Question or Issue Recently, I fell asleep while listening to an audiobook. Naturally, I replayed this secti...

501 Views

0 replies

0 likes

Other
  • 501 Views
  • 0 replies
  • 0 likes

Superuser Contribution End of albums get cut off

All my albums keep getting cut off on the last song 5 seconds before it ends. I have crossfade down, gap less playback off, auto play off; I've tried logging out twice, resetting my device but it still does it. PlanFree/PremiumCountry Device(iPhone 8...

Visitor

All my albums keep getting cut off on the last song 5 seconds before it ends. I have crossfade down, gap less playback off, auto play off; I've tried logging out twice, resetting my device but it sti...

Ivelina

Moderator

332 Views

1 replies

0 likes

Music
Samsung
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast comments not available

Spoiler (Highlight to read) Spoiler (Highlight to read) Spoiler (Highlight to read) We currently do not offer Comments or Polls in your areaPlease reach out to support if you believe this to be an error. .. I got this on my podcast comments section, ...

Visitor

    We currently do not offer Comments or Polls in your area Please reach out to support if you believe this to be an error.   ..    I got this on my podcast comm...

Novy

Moderator

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution I get "something went wrong try reloading the page" on the home section.

When I login to Spotify I get an error that says "Something went wrong, try reloading page." on the home section. I can login to other accounts and they load. But no matter what network I'm on, or what browser I'm using, I get the error on my account...

Visitor

When I login to Spotify I get an error that says "Something went wrong, try reloading page." on the home section. I can login to other accounts and they load. But no matter what network I'm on, or wh...

Vasil

Moderator

464 Views

3 replies

0 likes

  • 464 Views
  • 3 replies
  • 0 likes

Superuser Contribution Albums and singles list scrolls back to the top when I exit album

Back in 2022 your team fixed an issue with albums/ singles to keep it from scrolling to the top after exiting an album... it's doing it again. Mobile and PC. If you go past the 45th album/ single and enter it, then return to the list it awkwardly gli...

Visitor

Back in 2022 your team fixed an issue with albums/ singles to keep it from scrolling to the top after exiting an album... it's doing it again. Mobile and PC. If you go past the 45th album/ single an...

Jtp291

Casual Listener

769 Views

9 replies

1 likes

  • 769 Views
  • 9 replies
  • 1 likes

Superuser Contribution My Spotify kept on being connected to an unknown Web player.

It just happen and I've never open Spotify on devices other than mine. I've changed both email and Spotify p/w, log out, but it will still suddenly get connected to a Web browser I don't know from where.

Visitor

It just happen and I've never open Spotify on devices other than mine. I've changed both email and Spotify p/w, log out, but it will still suddenly get connected to a Web browser I don't know from wh...

Vasil

Moderator

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify won't play on my Chromebook

The web browser allows me to access everything, but the "play" area at the bottom with the time bar and the queue is grayed out, and when I hover my mouse over, a little red circle with a line through it appears. There are no apparent errors, and I m...

Casual Listener

The web browser allows me to access everything, but the "play" area at the bottom with the time bar and the queue is grayed out, and when I hover my mouse over, a little red circle with a line throug...

Dessi

Moderator

2300 Views

7 replies

0 likes

  • 2300 Views
  • 7 replies
  • 0 likes

Superuser Contribution Does the Spotify equalizer switch to specific presets for different music?

There's a number of presets in the Spotify equalizer.does it swith to the kind of music that is being played?

Newbie

There's a number of presets in the Spotify equalizer. does it swith to the kind of music that is being played?

Yordan

Moderator

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Problema para reproducir videos musicales en la app para Tv

Hola buenas noches el otro día pude reproducir videos musicales mediante Spotify connect y ahora quiero hacer lo mismo u se me cambia a modo audio.Me gustaría que en una pronta actualización tenga la posibilidad de ver los videos musicales en mi tv. ...

Roadie

Hola buenas noches el otro día pude reproducir videos musicales mediante Spotify connect y ahora quiero hacer lo mismo u se me cambia a modo audio.Me gustaría que en una pronta actualización tenga la...

239 Views

0 replies

0 likes

  • 239 Views
  • 0 replies
  • 0 likes

Superuser Contribution can i get emails from spotify when new podcast episodes are released?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Dessi

Moderator

251 Views

1 replies

0 likes

Connect
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution My podcasts were all removed from my account, I dont know how to recover

My podcast channel link is broken it says "Sorry, that’s not currently available" and all of my podcasts have been removed. I need to have them recovered.

Newbie

My podcast channel link is broken it says "Sorry, that’s not currently available" and all of my podcasts have been removed. I need to have them recovered.

Joan

Moderator

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution why when i try to share my music on instagram it shows a weird link

when i tried to share my music onto instagram it showed a weird link that i cant delete or i cant press it

Visitor

when i tried to share my music onto instagram it showed a weird link that i cant delete or i cant press it

stephpina

Newbie

644 Views

2 replies

0 likes

  • 644 Views
  • 2 replies
  • 0 likes

Lost Songs in playlist

I have a spotify playlist with local files songs saved on it these files were stored on my previous phone but unfortunately i was recently robbed and had those files taken aswell, i am still able to see the playlist but am unable listen or interact w...

Newbie

I have a spotify playlist with local files songs saved on it these files were stored on my previous phone but unfortunately i was recently robbed and had those files taken aswell, i am still able to ...

ribezaz

Spotify Star

209 Views

1 replies

1 likes

Samsung
  • 209 Views
  • 1 replies
  • 1 likes