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el sonido se entrecorta

el sonido se entrecorta

 
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32 Replies

ยกHola @juanmamix! Bienvenido a nuestra Comunidad.

 

Lamentamos que estรฉs teniendo problemas con tu app. No te preocupes, lo solucionaremos.

 

ยฟEn quรฉ dispositivo te pasa eso? ยฟSucede en un momento especรญfico, por ejemplo, cuando inicias o reproduces? Asรญ mismo, ยฟpodrรญas probar a realizar estos pasos por nosotros: https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify? Deberรญan ayudarte con esto.

 

Dรฉjanos saber cรณmo te va.

Hola! A mi me pasa lo mismo! Lo he desinstalado 2 veces y me sigue pasando.

Hola , Christian.

Tengo servicio premium, soy de argentina y mรญ celular es un Motorola G8 plus con android 10.

Estoy teniendo el problema de que la mรบsica se me entrecorta al conectar mรญ celular al auto (tengo un Nissan Sentra 2021) por medio de USB o por Bluetooth. Me pasa cuando es solo por Bluetooth o cuando utilizo android auto. 

El problema se dan luego de unos minutos y empieza a tener pequeรฑos cortes o saltos la mรบsica. Sucede tanto con la mรบsica descargada al equipo o cuando escucho directo de la red y probando con distintas calidades.

Ya he probado reinstalar Spotify, android auto, vuelto al estado de fabrica el celular y el equipo del auto y el problema persiste.

Tambiรฉn he probado con otros dos celulares (moto z y moto g7 power) y en estos funciona bien. Y ademรกs probรฉ mรญ celular en un Ford Focus con Sync 3 y no tenรญa inconvenientes.

Agradezco su ayuda.

Saludos

 

 

 

Hey @ Cristito19,

 

Thanks for reaching out about this in the Community!

 

Hope you don't mind us replying in English.

 

Can you try going to the Apps list on your phone > choosing Spotify and grant Spotify access to everything on the list you see.

 

Also make sure that Battery Optimization is switched off for Spotify.

 

Keep us posted on how you get on with this.

 

Cheers.

AlexModerator
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Hola, he probado el cambio, dejando sin optimizaciรณn de baterรญa, pero el problema sigue.
Lo extraรฑo es que lo hace luego de unos minutos, comienza a trabarse, a dar microcortes durante unos minutos, luego vuelve a funcionar normalmente durante unos minutos, para nuevamente volver a empezar con los entrecortes. He vuelto a probar vรญa Bluetooth y vรญa USB.
Agradezco nuevas opciones para solucionar el problema.

Hi again @Cristito19

 

Thanks for getting back to us. 

 

Just to confirm, did you make sure to follow these steps when reinstalling the app?

 

We'd also recommend checking that your phone has no pending system updates. 

 

Let us know how it goes. 

NovyModerator
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Como decรญa anteriormente lo he reinstalado en varias ocasiones, asรญ como a android auto y restablecido en 3 ovaciones el telรฉfono y Sistema del auto con sus respectivas actualizaciones.
Al dรญa de hoy no figuran nuevas actualizaciones.
Gracias por la ayuda y agradezco seguir recibiendo consejos.
Saludos

Hi @Cristito19

 

Thanks for this info. 

 

Would you mind sending over a video where we can take a better look at this issue?

 

You can attach it to your next response to us by using the Insert Video option in the post editor, just make sure to exclude any personal info from it. 

 

We'll keep an eye out for your reply. 

NovyModerator
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Hola. Adjunto videos.

Saludos y gracias!

Hey again @Cristito19

 

Thanks for keeping us in the loop. 

 

If possible, could you ask a friend or a family member to log into their account using your device to see if they can replicate this?

 

We'd also recommend making sure that you have enough storage space available (at least 1GB for optimum performance).

 

Keep us posted. 

NovyModerator
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Espacio hay mรกs de 30gb libres tanto en la sd como en la interna del telรฉfono.
Lamentablemente no dispongo de personas cercanas que tengan cuenta premium para poder probar en mรญ celular. Saludos

Hola de nuevo, pude probar con otra cuenta y el problema persiste. Nuevamente probรฉ con otro celular (Motorola g7 power con android 10) y el problema tambiรฉn apareciรณ.  Adjunto vรญdeo con la otra cuenta.

Ademas estoy probando reproducir con Youtube para saber si puede ser un problema solo de Spotify o de compatibilidad entre Nissanconnect y Spotify, o si puede ser con android 10 (ya que con un Motorola z con android 8 no sucede)... 

En fin... Si tienen algun otro consejo se los agradezco.

Saludos cordiales y gracias!!!

Hey there @Cristito19,


Thank you for your reply and confirmation.

 

Do you have any other way to connect to the car?

 

It would also be great if you could possibly try a different connection of the affected phones + car.

 

 

JeremyModerator
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Hola Jeremy! Lo puedo conectar vos USB o por medio de Bluetooth, pero el problema aparece de las dos formas.

Hey again @Cristito19,


Thank you for your reply and confirmation.

 

Can you try with another internet connection to see if the issue persist?

 

Cheers!

JeremyModerator
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Hola de nuevo. El problema se da en cualquier conexiรณn. Pero de todas formas, tengo a utilizar Spotify en el auto con mรบsica descargada directamente a la tarjeta SD puede ni tener problemas de conexiรณn mientras conduzco.

 

ยกSaludos!

 

 

Hey again @Cristito19,

 

Thank you for getting back in touch with us and for the troubleshooting steps you've taken so far. We really appreciate it.

 

We've sent you a PM that you can check out. Let us know in this thread if it resolved the issue or if it still persists.


We'll keep an eye out for your reply.

 

Take care ๐Ÿ™‚ 

JeremyModerator
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Hola Jeremy, pude probar la soluciรณn que me has pasado, conectando por medio de Bluetooth, funcionando durante 15 minutos aparentemente bien. Debo probar durante mรกs tiempo ya que el problema era inconsciente y aparecรญa en cualquier momento.

Lamentablemente por USB con android auto no me dejaba usarlo ya que se pausaba solo. 

Adjunto un vรญdeo. 

Saludos y gracias por tus respuestas!

Hey again @Cristito19,

 

Thank you for your reply.

 

 About for Android Auto, we've passed this on, but due to COVID-19, Android Auto improvements have been slowed down, so it might take a while until this is improved.

 

We understand this is not ideal and we're sorry we can't provide a better solution at this moment. We've sent you a PM with something as a small token of appreciation. 

 

If you have any questions we're always one reply away.

 

Take care ๐Ÿ™‚

 

 

JeremyModerator
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If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music ๐Ÿ™‚

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