my spotify is not loading and the screen is black.

[fd121]

I have tried turning my computer on and off and my wifi connection is secure

[fd121]

Hey @longpaw111,

Thanks for your reply here and welcome.

Thanks for all the detailed info shared. When it comes to study/work environments, we cannot guarantee functionality, as that is strongly dependent on the local setup, restrictions, filters, etc. We have seen on some occasions that flushing DNS settings seems to help, so if possible, you can give it a try.

Be advised, however, that we cannot say for certain at the moment when or if this is going to get addressed to private networks such as the ones in study environments. This behavior can come directly from your device provider's settings and, unfortunately, we can't influence that. Consider asking for further insights from your IT department, so they can help allow Spotify the access it needs. 

Hope this clears things up. If you have any questions or need a hand with anything else, we're always a post away.

[I_m_a1]

Facing this issue from days! Please fix it

[shoobles_]

I recently moved into school and after a few days my Spotify desktop app will not load at all. All I get is a plain black screen with the minimize, full screen, etc. Whenever I closed the app, I have to go through task manager or it goes to Not Responding and I can't open it until I've gone through task manager. However, the online Web Player is working just fine.

I have reinstalled the desktop app numerous times through both the Microsoft Store and through Spotify directly. When I reinstall it, it's a quick download and the initial page that prompts you to login or create an account loads fantastically.

[jasonsemerson]

Having the same issue on my personal laptop, cache cleared deleted all browser plugins

[TemSuit]

Same here, school wifi seems to have done something. website is not blocked but is completely blank. so annoying. 

[Orko4711]

Have the same isssue. Tried Firefox and Edge. No plugins installed.

[TemSuit]

I think I have figured it out. It seems to be a WI-FI issue, it happens on
work and school wifi's, I don't know the specifics but i hope Spotify fixes
it

[Orko4711]

No it's not. On my laptop it happens no matter if I'm using wifi or lan.

[mayisaur]

I recently logged out of my account on the Spotify desktop app, but when I tried to log back in, it opened a tab in my browser that was just a blank white screen, and I couldn't do anything. I already tried restarting my computer and deleting/reinstalling the app, so I'm not sure if it's an issue with my connection or with Spotify's website.

[jagguli]

can i haz fix pls