player controls no longer working on Garmin smartwatch

[Maleficvnt]

Ever since the last update, my Garmin VenuSq no longer displays the song title and artist, just the player controls. No matter how many times I reboot either device, this is now broken. What happened?

[AlejaR]

Hey there @Maleficvnt,

Thanks for posting in the Community and welcome.

We hope you don't mind us moving your post out of the ideas section to one of our Help boards as it fits better here.

In this case, we’d like to gather some additional info. Would you mind sending us some screenshots/pictures of the behavior you’re seeing on your side? 

On another note, would you mind sending us the exact firmware version of your Garmin Watch? Make sure it’s up-to-date.

Keep in mind that you can only play music and podcasts you downloaded. You can read more about it here.

Lastly, we value every piece of feedback you share with us; but our Ideas board is to help us receive new product and feature suggestions that will allow us to improve our app and service for everyone. Make sure to follow our Idea Exchange Guidelines.

When having inconveniences with the performance of the app, make sure to post here in our Help boards.

Keep us in the loop!

[#3]

After last update of Spotify mobile app there is a problem on Garmin watches - if you play music on your phone, the connected Garmin watch doesn't display the title of the song and the artist name. You can still start, stop and switch the song from your watch, but you don't see what song is being played (there are only steering icons shown on the watch display). The issue is very annoying, can somebody help with it, please?

[davidtu]

Hi @New user

I am also having the same problem as you

[kdimakos]

Same problem here... 😞

[AlejaR]

Hey @kdimakos,

Thanks for your reply here.

As mentioned above, keep in mind that you can only play music and podcasts you've downloaded. You can read more about it here.

On another note, it'd be awesome if you could send us:

• Make/model or your smart watch.
• Some screenshots of the behavior you've noticed.
• The exact firmware version of your watch.

With that info, we can continue investigating further.

Keep us in the loop!

[Maleficvnt]

That doesn't make any sense. My Garmin finally regained its ability to control play/pause/fwd/rwd functions, and I never download content.