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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

31nwh45mzjjq37moeyrf

Visitor

33650 Views

178 replies

15 likes

Other
  • 33650 Views
  • 178 replies
  • 15 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

delope123

Newbie

24453 Views

10 replies

3 likes

Other
  • 24453 Views
  • 10 replies
  • 3 likes

Can't control Echo Plus volume through Spotify

Plan: PremiumCountry: Brazil Device: Amazon Echo Plus (2nd Generation), Samsung Galaxy S7, MacBook Pro early 2013Operating System: Amazon Alexa, Android 8.0, macOS Mojave 10.14.5 My Question or IssueFor the past week or so I've been unable to control...

Community Legend

Plan: Premium Country: Brazil   Device: Amazon Echo Plus (2nd Generation), Samsung Galaxy S7, MacBook Pro early 2013 Operating System: Amazon Alexa, Android 8.0, macOS Mo...

No164

Newbie

26222 Views

23 replies

3 likes

Other
  • 26222 Views
  • 23 replies
  • 3 likes

Playlist restarts at beginning before the end

I'm on a premium family account, based in the US. I'm listening on a Mac using the web player in Chrome.I'm listening to this playlist:https://open.spotify.com/user/steveklug/playlist/4MfdL3JhryS03gx5zHOOoF?si=XAOF_yv6S_StY4wzpNgeFACurrently on Symph...

Casual Listener

I'm on a premium family account, based in the US.  I'm listening on a Mac using the web player in Chrome. I'm listening to this playlist: https://open.spotify.com/user/steveklug/playlist/4...

sanjaysidhu

Casual Listener

762 Views

1 replies

0 likes

Other
  • 762 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amazon Echo Link disappears from list of devices

I've been using an Amazon Echo Link to send music to my hifi from Spotify (in lieu of a direct Airport Express streaming solution) for a couple of years. Only in recent months the Echo Link speaker disappears from the list under my account. This happ...

Regular

I've been using an Amazon Echo Link to send music to my hifi from Spotify (in lieu of a direct Airport Express streaming solution) for a couple of years.   Only in recent months the Echo Link ...

kt1989

Visitor

1922 Views

5 replies

1 likes

Connect
  • 1922 Views
  • 5 replies
  • 1 likes

Superuser Contribution Jam fonctionnality - Crossfade gap

Hello,I noticed that on the Jam functionality when it is activated on several devices, it is necessary that the crossfade of each of them is identical otherwise the music skips during the first seconds of playback to stall.Would it be good if this we...

Visitor

Hello, I noticed that on the Jam functionality when it is activated on several devices, it is necessary that the crossfade of each of them is identical otherwise the music skips during the first sec...

Yordan

Moderator

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Units

How do I see which units I’m logged in on?

Visitor

How do I see which units I’m logged in on?

Amay

Spotify Star

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can Sonos use a private session?

I use a Sonos system at work, where I've connected my personal Spotify account. I would like to keep my work music off of my Spotify Wrapped. Is there a way to start a private session using the Sonos computer application? It's a very bare-bones appli...

Visitor

I use a Sonos system at work, where I've connected my personal Spotify account. I would like to keep my work music off of my Spotify Wrapped. Is there a way to start a private session using the Sonos...

Yordan

Moderator

732 Views

1 replies

0 likes

  • 732 Views
  • 1 replies
  • 0 likes

Superuser Contribution My mobile app will not let me turn smart shuffle off

Even when my playlists show that they are not on shuffle, the song preview screen is still showing smart shuffle and adding songs that are not on the playlist. I use spotify for events for work and I cannot have random suggested songs added to strict...

Visitor

Even when my playlists show that they are not on shuffle, the song preview screen is still showing smart shuffle and adding songs that are not on the playlist. I use spotify for events for work and I...

Darth_GTB

Roadie

975 Views

9 replies

1 likes

  • 975 Views
  • 9 replies
  • 1 likes

Superuser Contribution Roku Device in Android app only appears when Spotify app on Roku is open

Device: Pixel 8Roku Streaming Box Currently I can not transfer my listening (on Android) to my Roku box by selecting it in the android app device list within the Spotify app. This was a wonderful feature that used to exist that allowed me to directly...

Casual Listener

Device: Pixel 8 Roku Streaming Box   Currently I can not transfer my listening (on Android) to my Roku box by selecting it in the android app device list within the Spotify app.  This wa...

Ivelina

Moderator

1019 Views

5 replies

0 likes

  • 1019 Views
  • 5 replies
  • 0 likes

why do blends only have space for 50 songs?

it doesn't make sense at all, at that point just get rid of blends and promote more shared playlists! With the enhanced feature it basically is the same thing but better because there is no limit!

Regular

it doesn't make sense at all, at that point just get rid of blends and promote more shared playlists! With the enhanced feature it basically is the same thing but better because there is no limit!

3427 Views

0 replies

3 likes

  • 3427 Views
  • 0 replies
  • 3 likes

Superuser Contribution AYUDA NECESITO BLOQUEAR UN PODCAST URGENTE

PlanGratis/PremiumpaisARGENTINADispositivoSAMSUNG A50sistema operativoANDROIDE Mi pregunta o problemaNECESITO BLOQUEAR UN PODCAST NO QUIERO QUE ME APAREZCA EN EL INICIO Y SIGUE AHI, NO LO QUIERO VER Y ME MOLESTA MUCHO, POR FAVOR NECESITO SOLUCIONES A...

Visitor

Plan Gratis/Premium pais ARGENTINA Dispositivo SAMSUNG A50 sistema operativo ANDROIDE   Mi pregunta o problema NECESITO BLOQUEAR UN PODCAST NO QUIERO QUE ME APAREZCA EN EL INICIO Y SIG...

Ltogo

Visitor

18220 Views

20 replies

25 likes

Other
  • 18220 Views
  • 20 replies
  • 25 likes

Superuser Contribution Turn off autoplay recommended songs on playlists

You recently implemented a feature which changed the shuffle button functionality and added recommended songs HOWEVER there is no way to stop the "recommended songs" autoplaying when the playlist reaches the end. Need to be able to stop the auto play...

Visitor

You recently implemented a feature which changed the shuffle button functionality and added recommended songs HOWEVER there is no way to stop the "recommended songs" autoplaying when the playlist rea...

Not applicable

4212 Views

2 replies

3 likes

  • 4212 Views
  • 2 replies
  • 3 likes

Superuser Contribution queue a playlist

be able to queue an entire playlist to play after the current song/playlist is done playing

Visitor

be able to queue an entire playlist to play after the current song/playlist is done playing

Nikola

Moderator

715 Views

1 replies

0 likes

  • 715 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does my music keep stopping after a few minutes of playing?

I turn on a playlist, it plays for a few minutes, then the music stops. Every. Single.Time. It's very frustrating when I'm paying for it!

Visitor

I turn on a playlist, it plays for a few minutes, then the music stops. Every. Single.Time. It's very frustrating when I'm paying for it!

Kiril

Moderator

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Security

I want to block the control panel on my lock screen. It’s frustrating when people can pick up my phone and switch the song

Casual Listener

I want to block the control panel on my lock screen. It’s frustrating when people can pick up my phone and switch the song

Susan_GP

Moderator

294 Views

3 replies

0 likes

  • 294 Views
  • 3 replies
  • 0 likes

Superuser Contribution Being able to use MusicCast

The Spotify application is launched from the Yamaha Musiccast app. However, once on Spotify, it is no longer possible to use the application to listen to music.

Casual Listener

The Spotify application is launched from the Yamaha Musiccast app. However, once on Spotify, it is no longer possible to use the application to listen to music.

Novy

Moderator

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Promo

They you guys just gave me a 14 day pass and it was never there and I don't understand why you are not giving me free time of listening because you still have not go rid of this piggybacker hacker off of my account and it has been going on for month ...

Visitor

They you guys just gave me a 14 day pass and it was never there and I don't understand why you are not giving me free time of listening because you still have not go rid of this piggybacker hacker of...

321 Views

0 replies

0 likes

  • 321 Views
  • 0 replies
  • 0 likes

Superuser Contribution Transcribe a creators podcast

These are not podcasts I'm creating. These are podcasts on spotify. I want to transcribe a podcast I listened to on Spotify. Does spotify support users transcibring the podcasts they listen to? If not, how can I download the podcast to my PC.

Newbie

These are not podcasts I'm creating. These are podcasts on spotify.   I want to transcribe a podcast I listened to on Spotify. Does spotify support users transcibring the podcasts they listen ...

dannanator

Visitor

682 Views

2 replies

0 likes

Other
  • 682 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error on embed podcast: Upstream request timeout

PlanFree and Premium (also random website users) CountryNetherlands DeviceOn all devices using all different browsers (Safari, Firefox, Chrome). My Question or IssueI've embedded a podcast on a website. It was working well for a year now. Until this ...

Casual Listener

Plan Free and Premium (also random website users)   Country Netherlands   Device On all devices using all different browsers (Safari, Firefox, Chrome).   My Question or I...

Maria

Moderator

3833 Views

17 replies

8 likes

Connect
Other
  • 3833 Views
  • 17 replies
  • 8 likes