Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • nyfel
  • Casual Listener
  • 2407 Views
  • 21 replies
  • 6 likes
  • Other
  • 2407 Views
  • 21 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17856 Views
  • 8 replies
  • 2 likes
  • Other
  • 17856 Views
  • 8 replies
  • 2 likes

Superuser Contribution I think everyone has sometimes an earworm he is listening to again and again.

I couldn‘t find the On Repeat button really to be honest. My suggestion is a small button either directly besides the Play button or just somewhere else where everyone can see it.

  • Visitor
  • I couldn‘t find the On Repeat button really to be honest. My suggestion is a small button either directly besides the Play button or just somewhere else where everyone can see it.
  • MihailY
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! Spotify on Fire TV stopped working

PlanPremiumCountryGermany DeviceAmazon Fire TV Stick 4kOperating SystemFire OS My Question or IssueSome time ago spotify stopped working on the Fire TV stick.When I try to open the app on the TV only the login screen shows up. When clicking on my use...

  • Casual Listener
  • Plan Premium Country Germany  Device Amazon Fire TV Stick 4k Operating System Fire OS    My Question or Issue Some time ago spotify stopped working on the Fire TV stick. Whe...
  • derkleinekobold
  • Casual Listener
  • 830 Views
  • 3 replies
  • 0 likes
  • Other
    TV
  • 830 Views
  • 3 replies
  • 0 likes

Superuser Contribution Language Preference

Issue: Recommendations and generated playlists include music in multiple languages. Sub Issue: Disliking them does not result in less music in other languages. Solution: Allow users to select their music language preference.Use this to inform and res...

  • Regular
  • Issue: Recommendations and generated playlists include music in multiple languages.   Sub Issue: Disliking them does not result in less music in other languages.   Solution:&n...
  • picard102
  • Regular
  • 155 Views
  • 2 replies
  • 1 likes
  • 155 Views
  • 2 replies
  • 1 likes

Superuser Contribution Podcast playback speed missing, again?

In the last few weeks it seems that the podcast playback speed in the web browser is missing and you are not able to change it on Android, shows up as 1X but 'greyed' out. Is change to playback speed coming back PlanPremiumCountryUSADeviceChrome/Andr...

  • Visitor
  • In the last few weeks it seems that the podcast playback speed in the web browser is missing and you are not able to change it on Android, shows up as 1X but 'greyed' out. Is change to playback speed...
  • HollyO
  • Visitor
  • 2493 Views
  • 2 replies
  • 1 likes
  • Other
  • 2493 Views
  • 2 replies
  • 1 likes

Superuser Contribution Important Problem

Because of the time slider in the music playback part is very thin, sometimes I cannot listen to the parts of the music I want. Apple Music has no such problem about this topic.

  • Newbie
  • Because of the time slider in the music playback part is very thin, sometimes I cannot listen to the parts of the music I want. Apple Music has no such problem about this topic.
  • AlejaR
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Cannot turn of subtitles

Why can't i turn off subtitles/closed captioning on spotify player on pc/laptop? No option to turn them off/on. I have a Macbook Air. Don't ask me for my device detail and if it's updated and whatnot...it is. Why is there NO option to turn them off/o...

  • Newbie
  • Why can't i turn off subtitles/closed captioning on spotify player on pc/laptop? No option to turn them off/on. I have a Macbook Air. Don't ask me for my device detail and if it's updated and whatnot...
  • 2750 Views
  • 0 replies
  • 0 likes
  • 2750 Views
  • 0 replies
  • 0 likes

Why there is no «playlist radio» option in mobile application

In the application on the iphone and ipad, there is no way to turn on the radio by playlist.But, If you listen to music through applications for macbook — it has. Playlist: https://open.spotify.com/playlist/0LlHUZgWnFudhqUi9ZuqEu?si=7fea721f050348c8 ...

IMAGE 2023-05-12 13_49_09.jpg CleanShot 2023-05-12 at 14.32.45.jpg.jpg CleanShot 2023-05-12 at 14.36.01.jpg.jpg
  • Casual Listener
  • In the application on the iphone and ipad, there is no way to turn on the radio by playlist. But, If you listen to music through applications for macbook — it has.   Playlist: ht...
  • kaworu_bloodpaw
  • Roadie
  • 365 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 365 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect to Pioneer VSX Amplifier

PlanPremiumCountryFrance DeviceiPhone X; dell latitude 5520; iPhone 14; macbook AirOperating SystemiOS 16; Windows 11; My Question or Issue Hello, I am unable to connect to my Pioneer VSX-528 amplifier running the latest firmware (s9294.4004.1066), h...

  • Regular
  • Plan Premium Country France   Device iPhone X; dell latitude 5520; iPhone 14; macbook Air Operating System iOS 16; Windows 11;   My Question or Issue    Hello, I am una...
  • Lyubka
  • Moderator
  • 1006 Views
  • 1 replies
  • 0 likes
  • Connect
  • 1006 Views
  • 1 replies
  • 0 likes

Superuser Contribution Presale codes

I have a Family Premium plan and I'm trying to get a presale code for a Local Natives concert at First Avenue in Minneapolis.I haven't received one in email and there doesn't seem to be a place for me to find it on the site or in the app.Any advice?

  • Visitor
  • I have a Family Premium plan and I'm trying to get a presale code for a Local Natives concert at First Avenue in Minneapolis. I haven't received one in email and there doesn't seem to be a place for...
  • Lyubka
  • Moderator
  • 291 Views
  • 1 replies
  • 0 likes
  • music
  • 291 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution editing playlist order / getting playlist out of folders

PlanPremiumCountryTurkey Device(PC / Samsung A70)Operating System(Android / Windows 11) My Question or Issuei cant edit playlist order or get my playlist out of folders like i cant use drag drop it just dont let me drop out of folder or put some play...

  • Regular
  •   Plan Premium Country Turkey   Device (PC / Samsung A70) Operating System (Android / Windows 11)   My Question or Issue i cant edit playlist order or get my playlist out o...
  • Lyubka
  • Moderator
  • 369 Views
  • 6 replies
  • 0 likes
  • Samsung
  • 369 Views
  • 6 replies
  • 0 likes

Superuser Contribution Podcast streaming misbehaving

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 4aOperating SystemAndroid 13 (Tiramisu) My Question or IssueA few issues with podcasts started happening to me just today.First, while a podcast is playing in fullscreen, it forces itself to be in por...

  • Visitor
  • Plan Premium Country United States Device Google Pixel 4a Operating System Android 13 (Tiramisu)   My Question or Issue A few issues with podcasts started happening to me just today. ...
  • Lyubka
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • Other
  • 159 Views
  • 1 replies
  • 0 likes

My account got suspended for no reason

I have been waiting an email from specialty team for a month. My account got suspended for no reason. I had a playlist and it Get some followers, first playlist got many time picture and description removal. After few days my account got suspended an...

  • Newbie
  • I have been waiting an email from specialty team for a month. My account got suspended for no reason. I had a playlist and it Get some followers, first playlist got many time picture and description ...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Superuser Contribution I am unable to play Disctractible Podcast at all

My Question or IssueI have been trying to listen to the distractible podcast by Mark, Wade and Bob for a long time. Their podcast is with video and that is only available on Spotify. but no matter how much I try I cannot find the podcast at all. When...

  • Newbie
  • My Question or Issue I have been trying to listen to the distractible podcast by Mark, Wade and Bob for a long time. Their podcast is with video and that is only available on Spotify. but no matter ...
  • Alex
  • Spotify Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Other
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with log in on Spotify for artists in Safari

For some specific reason it won't let me log in to my Spotify for artist account from the Safari browser, I put my credentials and everything, and it looks like it loads, but in the end it always shows an error. Or I simply put to start session, and ...

Captura de pantalla 2023-04-21 a la(s) 6.56.30 p. m..png
  • Newbie
  • For some specific reason it won't let me log in to my Spotify for artist account from the Safari browser, I put my credentials and everything, and it looks like it loads, but in the end it always sho...
  • romeosoroka
  • Newbie
  • 402 Views
  • 2 replies
  • 1 likes
  • 402 Views
  • 2 replies
  • 1 likes

Superuser Contribution I can't play perfect by Ed sheeran and History by one direction

I can't play perfect by Ed Sheeran and History by one direction. I dont know what's goin on it's not even hided but still these two songs aren't playing anymore. Fix it asap i hope you understand.

  • Visitor
  • I can't play perfect by Ed Sheeran and History by one direction. I dont know what's goin on it's not even hided but still these two songs aren't playing anymore. Fix it asap i hope you understand.
  • Lyubka
  • Moderator
  • 421 Views
  • 3 replies
  • 0 likes
  • 421 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Playlists] Playback Options- Reverse

Add an option to play music playlists in reverse order (in addition to in-order and shuffle). Perhaps a "Sort" feature could be added within the playlists themselves, with the ability to sort the songs within the playlist by certain criteria to manip...

  • Visitor
  • Add an option to play music playlists in reverse order (in addition to in-order and shuffle). Perhaps a "Sort" feature could be added within the playlists themselves, with the ability to sort the son...
  • Alex
  • Spotify Legend
  • 410 Views
  • 3 replies
  • 0 likes
  • Playlists
  • 410 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast videos with free spotify

PlanFreeCountryCanadaDeviceAndroid devicesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. Podcasts are only playing audio. Does the free version not allow video?

  • Casual Listener
  • Plan Free Country Canada Device Android devices Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. Podcasts are only playing audio. Does the fr...
  • Lyubka
  • Moderator
  • 289 Views
  • 3 replies
  • 0 likes
  • Other
  • 289 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to add a playlist to another playlist

Hi there I remember about 2 months ago I could add a playlist to another one. I cant do that anymore why?

  • Composer
  • Hi there    I remember about 2 months ago I could add a playlist to another one. I cant do that anymore why?
  • ShatteredPhantom
  • Visitor
  • 152464 Views
  • 23 replies
  • 6 likes
  • Other
  • 152464 Views
  • 23 replies
  • 6 likes

Superuser Contribution Spotify starts by itself on my Yamaha receiver. HELP!

On my Yamaha RX-V6A receiver, Spotify randomly starts playing by itself. I'll be watching TV or playing my PS5 and all of a sudden the input changes itself to Spotify and it's playing classical type music that I NEVER listen to. There's NO other devi...

  • Visitor
  • On my Yamaha RX-V6A receiver, Spotify randomly starts playing by itself. I'll be watching TV or playing my PS5 and all of a sudden the input changes itself to Spotify and it's playing classical type ...
  • Frank451
  • Visitor
  • 2327 Views
  • 7 replies
  • 1 likes
  • Connect
  • 2327 Views
  • 7 replies
  • 1 likes