Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
57590 Views
7 replies
4 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
Hi, Just would like to check because I have recently been added into a whatsapp group by people claiming to be working with Spotify to increase awareness while letting you "earn money" at the same when you "spread awareness". Is this a legitimate gro...
Hi, Just would like to check because I have recently been added into a whatsapp group by people claiming to be working with Spotify to increase awareness while letting you "earn money" at the same ...
Visitor
28894 Views
18 replies
2 likes
Hola me podrías ayudar
Hola me podrías ayudar
Moderator
230 Views
1 replies
0 likes
Dear Spotify, what is the purpose of this platform? You have a great community here who are passionate about music and make Spotify an integral part of their lives. The people who have an account on here are likely Spotify's most extensive users. We ...
Dear Spotify, what is the purpose of this platform? You have a great community here who are passionate about music and make Spotify an integral part of their lives. The people who have an ac...
Moderator
504 Views
1 replies
4 likes
I have the premium Spotify plan and for some reason video podcasts have been playing black. There is not audio or video and it has been going on for quite some time. I have a Galaxy S10 but the same also happened on my old phone, a Motorola moto z4.I...
I have the premium Spotify plan and for some reason video podcasts have been playing black. There is not audio or video and it has been going on for quite some time. I have a Galaxy S10 but the same ...
Moderator
570 Views
4 replies
0 likes
And the worst thing is that I can't add these songs to my playlist even having them on my device (local files). Spotify just skips them as if they don't even exist. How come?
And the worst thing is that I can't add these songs to my playlist even having them on my device (local files). Spotify just skips them as if they don't even exist. How come?
Casual Listener
1140 Views
4 replies
1 likes
I have an account on my pc. I would like to listen to music from my iphone. how do i download the music on my pc to my iphone
I have an account on my pc. I would like to listen to music from my iphone. how do i download the music on my pc to my iphone
Moderator
605 Views
2 replies
0 likes
I have Spotify premium. Google home has that as default link in the music tab. I can cast from within Spotify to the mini speaker fine. But when I use voice and ask for a song it just tells me choosing songs only available to premium subscribers. I h...
I have Spotify premium. Google home has that as default link in the music tab. I can cast from within Spotify to the mini speaker fine. But when I use voice and ask for a song it just tells me ...
Newbie
5355 Views
8 replies
0 likes
Spoiler (Highlight to read) I'm having the same exact problem that was addressed in this thread, and marked as solved. It was happening to me with my previous Echo and it made me think it was broken so I got a new one and it's still happening.I'm cop...
I'm having the same exact problem that was addressed in this thread, and marked as solved. It was happening to me with my previous Echo and it made me think it was broken so I got a new one a...
Regular
2837 Views
13 replies
0 likes
PlanFree/PremiumSouth Africa Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium South Africa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
Moderator
268 Views
1 replies
0 likes
PlanPremiumCountryLatviaDevicePC, Google Pixel 7Operating SystemWindows 10, Android 14 My Question or IssueOn desktop, I started playing a playlist, then manually edited the queue section "Next from: [playlist name]" - removed many songs from queue, ...
Plan Premium Country Latvia Device PC, Google Pixel 7 Operating System Windows 10, Android 14 My Question or Issue On desktop, I started playing a playlist, then manually edited the ...
Spotify Star
987 Views
3 replies
2 likes
The normal 15sec skip and the ad 15sec skip are flipped. Is there a way they can be in the same spot?
The normal 15sec skip and the ad 15sec skip are flipped. Is there a way they can be in the same spot?
231 Views
0 replies
0 likes
Video for podcast is playing. Just audio
Video for podcast is playing. Just audio
Casual Listener
490 Views
2 replies
0 likes
I have to have a certain number of listeners before I can create a subscription but I can't find that anywhere in my data, either on spotify or on the podcasters analytics.
I have to have a certain number of listeners before I can create a subscription but I can't find that anywhere in my data, either on spotify or on the podcasters analytics.
Moderator
523 Views
1 replies
0 likes
I bought a Spotify gift card for friend and the pin is unclear on a character and they cant redeem the card
I bought a Spotify gift card for friend and the pin is unclear on a character and they cant redeem the card
Spotify Star
7968 Views
8 replies
0 likes
Podcast hasn't updated since December, but the same podcast has several new shows on you tube. How can this be fixed?
Podcast hasn't updated since December, but the same podcast has several new shows on you tube. How can this be fixed?
Moderator
398 Views
1 replies
0 likes
A bot added 10.524 songs in my friend playlist, could you remove them and block this account.The playlist link is https://open.spotify.com/playlist/1jDQ4HoswFdPjoNDqSIzlg?si=tNC4Y3bFSzKQ1ZmUjUR6vAπ=e-mRuStNBLTQCp
A bot added 10.524 songs in my friend playlist, could you remove them and block this account. The playlist link is https://open.spotify.com/playlist/1jDQ4HoswFdPjoNDqSIzlg?si=tNC4Y3bFSzKQ1ZmUjUR6vAπ...
Not applicable
862 Views
3 replies
0 likes
I recently connected my Podcast to Spotify in order for people to hear it from this platform. It is important to mention that I was hosting it from Podcastle, but I connected that podcast with Spotify through the RSS. Some days ago, I deleted my show...
I recently connected my Podcast to Spotify in order for people to hear it from this platform. It is important to mention that I was hosting it from Podcastle, but I connected that podcast with Spotif...
Moderator
1016 Views
1 replies
0 likes
Hi! Sorry for my English, I'll try my best!When I want to start a specific podcast episode (d*ck & Doof, German podcast) and then I click on this episode, Spotify starts to play another episode of this Podcast randomly, but the title of the episode p...
Hi! Sorry for my English, I'll try my best! When I want to start a specific podcast episode (d*ck & Doof, German podcast) and then I click on this episode, Spotify starts to play another ...
Moderator
424 Views
1 replies
0 likes
I would like to allow guests that come to my house be able to set their own music to play on my Alexa by telling her to start a jam. Then all my guests can set the music they like.
I would like to allow guests that come to my house be able to set their own music to play on my Alexa by telling her to start a jam. Then all my guests can set the music they like.
Moderator
3468 Views
1 replies
2 likes
I had a podcast, Think Like an Innovator, on Anchor.fm It had over 30 episodes. Here is one https://anchor.fm/paul-sloane/episodes/Gandhi-and-Kennedy-ec6mlg Anchor got absorbed by Spotify and now I cannot find my author page. I have nother podcast on...
I had a podcast, Think Like an Innovator, on Anchor.fm It had over 30 episodes. Here is one https://anchor.fm/paul-sloane/episodes/Gandhi-and-Kennedy-ec6mlg Anchor got absorbe...
Moderator
370 Views
1 replies
0 likes
