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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • alejandroportsv
  • Newbie
  • 749 Views
  • 5 replies
  • 2 likes
  • Other
  • 749 Views
  • 5 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17268 Views
  • 8 replies
  • 1 likes
  • Other
  • 17268 Views
  • 8 replies
  • 1 likes

Illegal withdrawal of money from the account

My credit card is charged monthly for a PREMIUM that I did not subscribe to. Can I find out whose account is using my bank account by giving my card and ID details?

  • Newbie
  • My credit card is charged monthly for a PREMIUM that I did not subscribe to. Can I find out whose account is using my bank account by giving my card and ID details?
  • Taylith
  • Community Legend
  • 205 Views
  • 1 replies
  • 1 likes
  • 205 Views
  • 1 replies
  • 1 likes

Superuser Contribution Time tracker is freezed in the in car app - Polestar 2

PlanPremiumCountrySwedenDevicePolestar 2 in car appOperating SystemAndroid auto My Question or IssueTime tracker in Spotify full screen sometimes freezes so staying at 0:00 timestamp while listening.

  • Visitor
  • Plan Premium Country Sweden Device Polestar 2 in car app Operating System Android auto   My Question or Issue Time tracker in Spotify full screen sometimes freezes so staying at 0:00 t...
  • Lyubka
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • Other
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Podcasters generated a feed that doesn't work?

So, I'm trying to transfer my podcast from square space to spotify. It successfully imported my episodes, but when trying to do the follow up steps like setting up the redirect I'm not having much luck. The RSS feed spotify gave me (https://anchor.fm...

  • Visitor
  • So, I'm trying to transfer my podcast from square space to spotify. It successfully imported my episodes, but when trying to do the follow up steps like setting up the redirect I'm not having much lu...
  • MihailY
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • Other
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Heardle Stats Transfer - Not Fixed?!

Just got a new phone (switched from a very old Pixel 3 to a brand new Pixel 7 with freshly downloaded Spotify app) and trying to figure out how to transfer over my heardle stats to the new device. I'm logged into the same Spotify account everywhere -...

  • Visitor
  • Just got a new phone (switched from a very old Pixel 3 to a brand new Pixel 7 with freshly downloaded Spotify app) and trying to figure out how to transfer over my heardle stats to the new device.&nb...
  • ndavis828
  • Newbie
  • 889 Views
  • 14 replies
  • 0 likes
  • Other
  • 889 Views
  • 14 replies
  • 0 likes

Solved!! Unable to connect to Cambridge Audio Stream Magic

I have a Premium Family account and since 2 days my Cambridge Audio Stream Magic 6v1 does not connect to Spotify any more. Stream Magic displays message: "Spotify not logged in" and the Stream Magic cannot be selected as a device from laptop, phone o...

  • Newbie
  • I have a Premium Family account and since 2 days my Cambridge Audio Stream Magic 6v1 does not connect to Spotify any more. Stream Magic displays message: "Spotify not logged in" and the Stream Magic ...
  • user-removed
  • Not applicable
  • 9268 Views
  • 11 replies
  • 3 likes
  • Connect
    Other
  • 9268 Views
  • 11 replies
  • 3 likes

Solved!! Podcasts are not available in Ukraine

Dear Spotify, it's almost 2 years since your service has successfully launched in Ukraine, though still Spotify Podcasts as a significant part of service are not available in Ukraine even for premium users. In these dramatic times our country is curr...

  • Casual Listener
  • Dear Spotify, it's almost 2 years since your service has successfully launched in Ukraine, though still Spotify Podcasts as a significant part of service are not available in Ukraine even for premium...
  • AdrianaAr
  • Newbie
  • 3237 Views
  • 14 replies
  • 51 likes
  • Other
  • 3237 Views
  • 14 replies
  • 51 likes

Superuser Contribution Audio but no video on MacOS - JRE #1958 with Andrew Huberman

https://open.spotify.com/episode/7zjMM0mw8oIr3VxRX0Tfay?si=b60da9912e7b4637 iPhone - #1958 audio/video plays correctlyMacOS app - #1958 plays audio but shows a black screen for video Transcoding issue on #1958 seems likely - other JRE episodes play v...

  • Newbie
  • https://open.spotify.com/episode/7zjMM0mw8oIr3VxRX0Tfay?si=b60da9912e7b4637   iPhone - #1958 audio/video plays correctly MacOS app - #1958 plays audio but shows a black screen for video &nbs...
  • Eni
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • Other
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution skipping

im on my computer and no matter what songs i play it skips and skips and skips. it will eventually pick a song but it wont have any sound. once that song is halfway through it will start skipping again. have had this problem for awhile and its gettin...

  • Visitor
  • im on my computer and no matter what songs i play it skips and skips and skips. it will eventually pick a song but it wont have any sound. once that song is halfway through it will start skipping aga...
  • swarfs
  • Regular
  • 4670 Views
  • 3 replies
  • 0 likes
  • 4670 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to sort podcast episodes

PlanPremiumCountryAustraliaDeviceOppo A53Operating SystemAndroid My Question or IssueWhen I try to sort podcast episodes from oldest to newest, nothing happens

  • Visitor
  •   Plan Premium Country Australia Device Oppo A53 Operating System Android   My Question or Issue When I try to sort podcast episodes from oldest to newest, nothing happens 
  • Lyubka
  • Moderator
  • 602 Views
  • 1 replies
  • 0 likes
  • Other
  • 602 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't resume music from the last played position while using voice commands on Amazon and Google

Hello everyone, We've received reports that users been having a problem with albums/playlists resuming from their last played position while using voice commands on Amazon and Google devices.

  • Spotify Legend
  • Hello everyone,   We've received reports that users been having a problem with albums/playlists resuming from their last played position while using voice commands on Amazon and Google ...
  • Lyubka
  • Moderator
  • 7173 Views
  • 48 replies
  • 8 likes
  • Android
  • 7173 Views
  • 48 replies
  • 8 likes

Superuser Contribution Problem when connecting to Audio Pro speaker

PlanPremiumCountrySwedenDeviceSamsung Galaxy S21, HP laptopOperating SystemAndroid 13, Windows 11 My Question or IssueThe connection jumps back to my android phone when I try to connect to one of my Audio Pro A10 speakers. This happens typically 5 to...

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy S21, HP laptop Operating System Android 13, Windows 11   My Question or Issue The connection jumps back to my android phone when I try...
  • Lyubka
  • Moderator
  • 608 Views
  • 1 replies
  • 0 likes
  • Connect
    Samsung
  • 608 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Last.fm double scrobble

Since the Last.fm update (when you connect via the website and not the settings), I have noticed that sometimes songs get scrobbled twice. I haven't been able to figure out the scenario when it happens, but it has occured both when playing from iPhon...

Screen Shot 2018-07-28 at 21.50.36.png
  • Casual Listener
  • Since the Last.fm update (when you connect via the website and not the settings), I have noticed that sometimes songs get scrobbled twice. I haven't been able to figure out the scenario when it ...
  • karlmacnaughton
  • Regular
  • 51940 Views
  • 12 replies
  • 2 likes
  • Other
  • 51940 Views
  • 12 replies
  • 2 likes

Superuser Contribution billets de concert acheté mais le numero de mon téléphone a changé

via spotify qui m a dirigé sur le site DICE, j ai acheté des billets de concert.Ceux ci vont m'être envoyer sur mon téléphone portable 2 h avant le concert. Par contre je n'ai plus ce téléphone et la ligne n'existe plus.comment faire?

  • Visitor
  • via spotify qui m a dirigé sur le site DICE, j ai acheté des billets de concert. Ceux ci vont m'être envoyer sur mon téléphone portable 2 h avant le concert. Par contre je n'ai plus ce téléphone et ...
  • Alex
  • Spotify Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo baixar músicas

Oi bom dia. Eu tenho o premium e não estou conseguindo baixa as músicas para ouvir no off-line. Aparece a seguinte frase “ Limite de dispositivo remova todo conteúdo baixado de um dos dispositivos para ouvir aqui no modo off-line.” Oque eu tenho q fa...

  • Visitor
  • Oi bom dia. Eu tenho o premium e não estou conseguindo baixa as músicas para ouvir no off-line. Aparece a seguinte frase “ Limite de dispositivo remova todo conteúdo baixado de um dos dispositivos pa...
  • Eni
  • Moderator
  • 2091 Views
  • 1 replies
  • 0 likes
  • 2091 Views
  • 1 replies
  • 0 likes

Superuser Contribution why does spotify on my phone only play mono audio when its not selected

i use spotify on my mac and on my phone but just recently I realized that songs dont sound the same on both. I checked to make sure that mono audio was off on my phone and it was but for some reason the it doesnt sound any differernt. For example, Sp...

  • Visitor
  • i use spotify on my mac and on my phone but just recently I realized that songs dont sound the same on both. I checked to make sure that mono audio was off on my phone and it was but for some reason...
  • Eni
  • Moderator
  • 3129 Views
  • 1 replies
  • 0 likes
  • 3129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect on Samsung HW-N950

For about a week now Spotify Connect has not been working with my Soundbar Ssmsung HW-N950, no matter what device I try it from. I have already tried everything that can be found in the FAQs.

  • Casual Listener
  • For about a week now Spotify Connect has not been working with my Soundbar Ssmsung HW-N950, no matter what device I try it from. I have already tried everything that can be found in the FAQs.
  • Mauro-cv
  • Casual Listener
  • 4092 Views
  • 2 replies
  • 0 likes
  • 4092 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Connect did not work on Technisat multiroom speaker

I have two different wireless speakers from Technisat. I can't play Spotify on either of them. I have tried it with two different Android devices. Always the same result. The Spotify app shows the speakers but does not connect to them. Who knows the ...

  • Casual Listener
  • I have two different wireless speakers from Technisat. I can't play Spotify on either of them. I have tried it with two different Android devices. Always the same result. The Spotify app shows the sp...
  • Lyubka
  • Moderator
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why Spotify can't play my local music files when it is connected to alexa

I try playing my local music files while connected to alexa but Spotify was not able to play that file at that particular time, and if i play the audio file first and then try to connect to alexa then it does not connects with alexa

  • Casual Listener
  • I try playing my local music files while connected to alexa but Spotify was not able to play that file at that particular time, and if i play the audio file first and then try to connect to alexa the...
  • Vasil
  • Moderator
  • 695 Views
  • 2 replies
  • 0 likes
  • 695 Views
  • 2 replies
  • 0 likes