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Music cuts on Echo

Music cuts on Echo

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I'm having the same exact problem that was addressed in this thread, and marked as solved. It was happening to me with my previous Echo and it made me think it was broken so I got a new one and it's still happening.

I'm copy and pasting from the original:

 

"When I play Spotify via my Amazon Echo, the music plays fine, but drops out for a moment every so often. Like it is losing connection for a second or skipping. This is a recent problem and only ever happens while playing via my Echo. I have five of them and it happens on any of them, so it is not specific to one device. Playing anything else on the Echo, like Amazon Music, plays perfectly. It's only Spotify, however if I play Spotify on my Mac, no skipping. It works fine, so it seems to be to do with the way Spotify and Echo are working together. "

 

It's the same for me. It plays, and suddenly cuts briefly, then continues again. Happens with playlists, radio mode, artists, album -- any. I don't have any connection issues as I use other devices connected to the same network with zero issues

I'm hoping for help here as I'm paying for a service that I can't fully use.

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5 Replies

Hey there @krushnic,

 

Welcome to the Community! We'll investigate this together and it'd be very helpful if you could send us as many details as possible. 

 

Have you tried any troubleshooting steps so far and if so, what exactly? For example, is this happening only if you play Spotify directly from the Echo via voice commands or also when you start playback from another device and change to the Amazon speaker via Spotify Connect?

 

It's also worth checking for any new firmware updates for the speakers, as well as Spotify

 

Keep us posted 🙂

IvelinaModerator
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I am having the same issue with a brand new Echo Show 5. Spotify from iPhone 13 Pro Max Wirth latest iOS and from MacBook Air M1.

Hi @ChrisR66,

 

Thanks for your reply in this thread.

 

First up, send over the info requested by @Ivelina. This is so we can know if you already tried any steps and avoid repeating them. If you haven't tried anything, we recommend reinstalling the Spotify app. You can also try disconnecting the Spotify skill, and reconnecting it again from the Alexa app.

 

Lastly, send over your Alexa's firmware version and the Spotify version you are currently running.

 

We'll keep an eye out for your reply!

Susan_GPModerator
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Hello, sorry it took a while to answer. more info on this as it is still happening

 

• this has happened when playing Spotify from the Spotify app, Alexa app, and with voice command

 

• it does the music cuts randomly

 

• I usually play playlists, with random and recommendations mode on

 

• every now and then it'll completely stop playing music, and it shows as no music is playing on my Spotify app. but when I tell Alexa to play Spotify again (or use any of the above mentioned apps), it'll show in Spotify as music is playing, but no sound comes out. obviously volume is up. I'll tell Alexa to stop, to play, and same thing happens. This one I haven't found a fix to yet, only resetting Alexa seems to work

 

• this is my second Alexa device and I've had the same problem with both.

 

• firmware is up to date

 

• I have no connection issues with any of my other devices at home

 

• I can play with no issues Spotify on any of my iOS, Android, Windows devices

Hey @krushnic

 

Thanks for getting back to us. 

 

We understand that you don't have any connection issues with your other devices, but it'd be helpful if you could try using a different one with your Alexa to see if the issue persists. 

 

If so, would you mind asking a friend or a relative to log in to their account on your devices to see if they can replicate this issue?

 

We'll be on the lookout. 

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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