Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

why is it skipping song to song

why is it skipping song to song

it plays for 5 seconds and goes to the next song and so on and does the same
Reply
1 Reply

Hey there,

 

Thank you for reaching out to the Community and welcome.

 

This type of issue is commonly related to some damaged cache stored on your device. In this case, we'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

 

If the issue persists, could you try using a different Wi-Fi network or mobile data to see if it makes any difference?

 

Lastly, since this could be related to an outdated version of the app as well, include in your next response the make, model, and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

 

We'll be on the lookout.

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts