Account problems between app and web

[elisute23]

Hi, on browser version my account shows Premium Family and it's correct.
On my Android app it shows free account with 7 days Premium Trial.
How can I fix it and have my Family Premium on my smartphone?
Thanks a lot.

[Maxim]

Hey @elisute23,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[May2017]

Same problem here... I tried everyting you mentioned and even deleted the app. That didn't work either.

[Maxim]

Hey @May2017,

Check out  this support article: https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/

[May2017]

I tried this too, I only have one account.

[elisute23]

@Maxim

Hi, I've tried everything you wrote, but the situation is still the same.

I have only this account and I created it few days ago, just to be part of the Premium Family.

On web version everything is ok, on the app it ask me to try Premium for free.

[Maxim]

Please reach out to the Spotify Support team so they can take a look backstage 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[elisute23]

Ok, thank you!

[May2017]

Deleting the account from Premium for Family and sending a new invitation helped!