Can't access my account but I'm still paying

[Deedee5]

• INone of the below information 

Plan

Family premium plan

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I created a new email address and deleted my current email that I signed up with.

In doing this, I can't log into spotify now. The email that I signed up with has been deleted permanently. 

Payments are still coming out monthly but I can't get access to my account.

Help please.

[Alex]

Hi @Deedee5,

Thanks for reaching out in the Community.

It's best to contact our support team directly through one of the channels here. After you provide proof of payment, they should be able to locate your unused Premium account and cancel your subscription or update your email address 🙂

Hope this helps. Don't hesitate to reach out again if you have questions.