Can´t add a memeber on the family acount

[AlexisAcvs]

I tried to add my father to the family account, I sent him the link but when he tries to corfirm, a message appears and says that they couldn´t comfirm the adress. The adress we put it´s the same, I don´t know what´s wrong

[osornios · Accepted solution]

Hey @AlexisAcvs

If you're the Family Admin, send by yourself the link generated through INVITE WITH LINK, instead of letting the system send the mail.

Let him accept the invite logged in with his own username in the app and in the website. He should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly. Not doing so may be the cause of him being left out.

Hope it helps. 🙂

[Eva0323]

How I can get the link because does not provide me the option for me to send the link to them it only said send invitation and does not give me the option of send the link like the first time 

[osornios]

Hey @Eva0323

Unfortuntely, it's no longer possible to send invites by link.

Each family member has to have a separate username and password, so the first step is to create new accounts for each new member (if they haven't already).

I suggest creating it with an email address (not the one used for Facebook, if possible), since they'll be able to get a Spotify username / password. Using Facebook will not let you do that.

Each member will now have a Free account, so the next step is for them to join your Family plan through your account (You're the one who pays, so you'll be the Family Admin).

Send the invites to the emails they used to create their accounts. If they don't get it, try inviting them again from a different browser/incognito window.

If that doesn't help, the member you’re trying to invite should change the email on their Spotify account, and then try inviting them again, sending the request to this new email.

Hope it helps. 🙂

[jladams]

im not getting the send invite link

[osornios]

Hey @jladams

Are you the Family plan admin? You should try with a different browser, or open a private window (incognito mode), and see if that does it.

Also, try in a different device (computer, tablet, etc.)

More info here.

Hope it helps. 🙂

[griepenkerl]

Hi, 

I also have this issue that my wife cannot log in any more. If I send her a new invitation out of the spotify admin panel, she keeps getting "there war a problem. please try later". 

We tried ipad and PC, and on the PC Chrome and Edge. Nothing works. 

Has anybody solved this?

Regards, 

Kordt

[osornios]

Hey @griepenkerl

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.