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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 171758 Views
  • 32 replies
  • 9 likes
  • 171758 Views
  • 32 replies
  • 9 likes

Upgrading from Premium to Family Plan

Hi, I'm considering switching from a Premium Subscription to a Family Plan so that my girlfriend can benefit from an ad-less Spotify too now that her yearly subscription to Apple Music is over. Is the process as straight forward as to make the switch...

  • Casual Listener
  • Hi,    I'm considering switching from a Premium Subscription to a Family Plan so that my girlfriend can benefit from an ad-less Spotify too now that her yearly subscription to Apple M...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Superuser Contribution Aile için Premium Yurtdışı Kullanımı

Merhaba, aile için premium üyeliğimiz var. Ailemizden biri eğitim için yurt dışına çıkacak ve uzun süre yurt dışında yaşayacak. Yurt dışında kaldığı süre boyunca, yaşadığı yerde aile hesabını kullanmaya devam edebilir mi?

  • Casual Listener
  • Merhaba, aile için premium üyeliğimiz var. Ailemizden biri eğitim için yurt dışına çıkacak ve uzun süre yurt dışında yaşayacak. Yurt dışında kaldığı süre boyunca, yaşadığı yerde aile hesabını kullanm...
  • Chatacomocaraca
  • Newbie
  • 6200 Views
  • 2 replies
  • 0 likes
  • 6200 Views
  • 2 replies
  • 0 likes

Solved!! Add family meber not possible - email adress not valid

When I want to add a family member. I get an error in the validation of the email adress.It shows 'Emailadress must be in notation:' No info about the notation is given. Also the emailadress is a valid email adress. ( in this form : Name.FamilyName@p...

  • Casual Listener
  • When I want to add a family member. I get an error in the validation of the email adress. It shows 'Emailadress must be in notation:'  No info about the notation is given. Also the e...
  • Flying4
  • Casual Listener
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! adding a new family member is not possible

I cant add a new family member because the site is just white, (see attachment)How can I solve this

  • Casual Listener
  • I cant add a new family member because the site is just white, (see attachment) How can I solve this
  • Tom
  • Community Legend
  • 552 Views
  • 3 replies
  • 0 likes
  • 552 Views
  • 3 replies
  • 0 likes

Superuser Contribution can't add a family member, page does not show up correctly

I just bought Premium family. Now I triesd to add a member but the page did not show up correctly. Just black and an empty frame. Any ideas?

  • Newbie
  • I just bought Premium family. Now I triesd to add a member but the page did not show up correctly. Just black and an empty frame. Any ideas?
  • dw18
  • Casual Listener
  • 256 Views
  • 1 replies
  • 1 likes
  • 256 Views
  • 1 replies
  • 1 likes

Plan familiar duda

Buenas tardes, Hace una semana me llego un correo en el que se me pedia verificar la direccion del plan familiar en el que estoy metido. Se me paso por completo hacerlo, y por tanto se me ha cancelado la suscripcion. Aunque me han vuelto a invitar a ...

  • Newbie
  • Buenas tardes,   Hace una semana me llego un correo en el que se me pedia verificar la direccion del plan familiar en el que estoy metido. Se me paso por completo hacerlo, y por tanto se me ha...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

Premium Family connection problem

I got kicked out by spotify from our Family Premium package and despite trying to connect again with the invitation code, I haven't been successful and I keep getting error 3 - oops, something went wrong.

  • Newbie
  • I got kicked out by spotify from our Family Premium package and despite trying to connect again with the invitation code, I haven't been successful and I keep getting error 3 - oops, something went w...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Ogrenci indirimi kabulu

Uzun zamandir ogrenci indiriminden yararlanarak Premium’a gecmeye calisiyorum. Bilgilerim kabul edildikten sonra gelen Satin Almayi Tamamla mail’ine eklenen link’e tikladigimda herhangi bir sayfa acilmiyor. Gecmisi temizleyip incognito modunda ayni a...

  • Casual Listener
  • Uzun zamandir ogrenci indiriminden yararlanarak Premium’a gecmeye calisiyorum. Bilgilerim kabul edildikten sonra gelen Satin Almayi Tamamla mail’ine eklenen link’e tikladigimda herhangi bir sayfa aci...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Öğrenci indirimi ödeme sorunu

Arkadaşlar öğrenci indirimi kabul edildiği söyleniyor. Para çekildi ama hala oturum free yazıyor. Bilginiz var mı? Bu nasıl iş ya? Güvenilirdir diye düşünürken üzdü bu durum

  • Newbie
  • Arkadaşlar öğrenci indirimi kabul edildiği söyleniyor. Para çekildi ama hala oturum free yazıyor. Bilginiz var mı?  Bu nasıl iş ya? Güvenilirdir diye düşünürken üzdü bu durum 😢
  • lynssmn
  • Casual Listener
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

Family player cannot join: 600 - Oups ! Une erreur s'est produite. Reessayez plus tard.

Hello, Yesterday, I changed my subscription from Premium to Family. I invited two family members - neither of them is able to log in. They get the error: 600 - Oups ! Une erreur s'est produite. Reessayez plus tard. This has been going on since yester...

  • Newbie
  • Hello,   Yesterday, I changed my subscription from Premium to Family. I invited two family members - neither of them is able to log in. They get the error:  600 - Oups ! Une e...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Premium family

I have been a premium member for 2 years and I recently upgraded to premium family and have sent invitation to a family member that I share my premium plan with on her device when I not using it so now we can both listen And invite email take her to ...

  • Casual Listener
  • I have been a  premium member for 2 years and I  recently upgraded to premium family and have sent invitation to a family member that I share my premium plan with on her device when I not u...
  • LeoRager
  • Community Legend
  • 334 Views
  • 4 replies
  • 0 likes
  • 334 Views
  • 4 replies
  • 0 likes

Can’t access all Spotify family accounts

Hello, my brother has a Spotify family shared account and I am one of the users on the account. I recently got a new phone and had to download the Spotify app again. I typed in his email and password (as it’s his credentials linked to the account) bu...

  • Newbie
  • Hello, my brother has a Spotify family shared account and I am one of the users on the account. I recently got a new phone and had to download the Spotify app again. I typed in his email and p...
  • LeoRager
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Family Account/ changing country

Hi! I wanted to setup Family Premium, but everytime I add my wife she gets Error: 600.I realised that my account is still in UK, whereas hers is in HK.Both are premium members.I thus wanted to change my account also to HK, so I change my subscription...

  • Newbie
  • Hi!   I wanted to setup Family Premium, but everytime I add my wife she gets Error: 600. I realised that my account is still in UK, whereas hers is in HK. Both are premium members. I thus w...
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Phone Number

Is there any phone number I can call for help?

  • Visitor
  • Is there any phone number I can call for help?
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Spotify for Family

I’ve currently got Spotify premium via Vodafone but I want to change to family so my children can have their own accounts. Can you advise me how to do this as it wound let me upgrade via Spotify.

  • Newbie
  • I’ve currently got Spotify premium via Vodafone but I want to change to family so my children can have their own accounts. Can you advise me how to do this as it wound let me upgrade via Spotify.  
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

One of my family member removed from family without any permission and can not come back

One of my family member removed from family without any permission. I sent her an invite but when she accapting the invite app transferring her to web site for filling an address form. After filled the form it says ''3 - Oops something went wrong, pl...

  • Newbie
  • One of my family member removed from family without any permission. I sent her an invite but when she accapting the invite app transferring her to web site for filling an address form. After filled t...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Family member invitation screen is blank

I have just upgraded from Premium to Premium Family. Next step is to invite family members. But when I click on the Premium for Family button on my account page I just get a blank screen with a white banner on top. What is wrong?

  • Casual Listener
  • I have just upgraded from Premium to Premium Family. Next step is to invite family members. But when I click on the Premium for Family button on my account page I just get a blank screen with a w...
  • alanpbrady
  • Casual Listener
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

No puede acceder mi familia

Ya me cobraron el mes de la familia, pero mi perfil sigue diciendo que soy "spotify free". Ahora el problema no es solo eso, ya que si me permite hacer uso de las funciones Premium. Pero mi familia no puede ingresar. Necesito ayuda

  • Newbie
  • Ya me cobraron el mes de la familia, pero mi perfil sigue diciendo que soy "spotify free".  Ahora el problema no es solo eso, ya que si me permite hacer uso de las funciones Premium. Pero mi fa...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Spotify family

Why can't I see the invitation sent to me on My email from another family member? What's wrong? I have Spotify free and want to update to Spotify premium family!

  • Newbie
  • Why can't I see the invitation sent to me on My email from another family member? What's wrong? I have Spotify free and want to update to Spotify premium family!
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes