Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Gio Navarro

Buenas noches, mi pregunta es porque se me esta haciendo un cobro doble al mes!?

Newbie

Buenas noches, mi pregunta es porque se me esta haciendo un cobro doble al mes!?

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Premium for family adding members

Hi all A colleague of mine just upgraded to premium for family.The owner of the account invited the kids to add to the family account.But when I was looking with them its didn't work.They got the mail and the button to accept the invite but when I do...

Casual Listener

Hi all   A colleague of mine just upgraded to premium for family. The owner of the account invited the kids to add to the family account. But when I was looking with them its didn't work. T...

461 Views

0 replies

0 likes

Premium
PREMIUM INTRODUCTION OFFER
  • 461 Views
  • 0 replies
  • 0 likes

Spotify premium for 9 pesos for 3 months charged with 129 pesos

It says that I can get a premium for 3 months for only 9 pesos and when I start getting it I received a text from globe which I used to bought it and says 129 pesos was charged plus VAT, is this a scam? 9 pesos to 129 pesos? I did get the 3 month pre...

Casual Listener

It says that I can get a premium for 3 months for only 9 pesos and when I start getting it I received a text from globe which I used to bought it and says 129 pesos was charged plus VAT, is this a sc...

Edupacs

Casual Listener

58588 Views

5 replies

4 likes

  • 58588 Views
  • 5 replies
  • 4 likes

Family abonnement Lo

Wij willen graag het family abonnement maar kan deze niet afsluiten omdat het bij jullie nog op premium van KPN staat. Bij kpn is het al opgezegd en staat Spotify bij niet meer in het kpn abonnement. Hoe nu verder?

Newbie

Wij willen graag het family abonnement maar kan deze niet afsluiten omdat het bij jullie nog op premium van KPN staat.  Bij kpn is het al opgezegd en staat Spotify bij niet meer in het kpn a...

356 Views

0 replies

0 likes

  • 356 Views
  • 0 replies
  • 0 likes

Family premuim isn't working

Hello, I have the family premuim plan, but the owner of the premuim had paid for it. I however haven't gotten mines activated, but the other account did, I need help on how to know if its working, or what to do, to get it working.

Newbie

Hello, I have the family premuim plan, but the owner of the premuim had paid for it. I however haven't gotten mines activated, but the other account did, I need help on how to know if its working, o...

Bittencourt

Spotify Star

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Solved!! Plano familiar

Estou com problema na minha conta pois me tiraram do premium familiar por falta de verificacao de endereco. Como proceder? Somos colegas de quarto, talvez por ter me mudado recentemente de Goias pro RS tenha acontecido algum problema.

Newbie

Estou com problema na minha conta pois me tiraram do premium familiar por falta de verificacao de endereco. Como proceder?  Somos colegas de quarto, talvez por ter me mudado recentemente d...

Bittencourt

Spotify Star

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Plano Premium Familiar

I wanted to make this plan but I have a question, I live in one neighborhood and my mother in another but it's in the same city, can I add her?

Newbie

I wanted to make this plan but I have a question, I live in one neighborhood and my mother in another but it's in the same city, can I add her?

Bittencourt

Spotify Star

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Falha no pagamento

Ola nao consigo efetuar o pagamento ja entrei em contanto com o banco assino desde fevereiro com o mesmo cartao e simplismente da falha no pagamento tentei usar outro cartao e mesmo assim nao funciona

Newbie

Ola nao consigo efetuar o pagamento ja entrei em contanto com o banco assino desde fevereiro com o mesmo cartao e simplismente da falha no pagamento tentei usar outro cartao e mesmo assim nao funciona

Bittencourt

Spotify Star

835 Views

1 replies

0 likes

  • 835 Views
  • 1 replies
  • 0 likes

Family invitation ERROR!!!

My wife and my sister, both living same adress, suddently were kicked out from Spotify Premium Family for what I was paying.In the Family accounts i found a strange User (IT IT) which I cancelled.Now i always get errors when I send invitations.People...

Newbie

My wife and my sister, both living same adress, suddently were kicked out from Spotify Premium Family for what I was paying. In the Family accounts i found a strange User (IT IT) which I cancelled....

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
  • 0 likes

Can’t login to premium account

My daughter want to upgrade from a premium account to a family pack but now I can’t login to my premium account and have A free account instead of A free account. How can I get my premium account back and my family.

Newbie

My daughter want to upgrade from a premium account to a family pack but now I can’t login to my premium account and have A free account instead of A free account.  How can I get my p...

jsannn

Community Legend

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Premium for family stopped working for one member

Hi, my family has a spotify premium for family and for a year and it has worked great. But all of the sudden I was thrown out of the plan and when my mom tried adding me again the email link just sent me to the subscription and payment page where i w...

Newbie

Hi,  my family has a spotify premium for family and for a year and it has worked great. But all of the sudden I was thrown out of the plan and when my mom tried adding me again the email link j...

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Cant avail the family premium invite

Hi there. Anyone that could help me avail the family premium invite.after i accept the invite this is always where i am redirecting to and not the redeem form.

Newbie

Hi there. Anyone that could help me avail the family premium invite.after i accept the invite this is always where i am redirecting to and not the redeem form.

Luke

Spotify Star

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

it still says I have premium and not "family"

Hey! I have connected to our family account (My partner is the owner of the account) but it still says I have premium .. should it not say family under subscription now?

Newbie

Hey! I have connected to our family account (My partner is the owner of the account) but it still says I have premium .. should it not say family under subscription now?

Maxim

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Manage family premium accounts not working

I upgraded my account to family premium but i cannot manage my accounts, it always says in red that there must have gone something wrong. And that i should try again, later.I already tried yesterday and also today but it is still the same.Please help...

Casual Listener

I upgraded my account to family premium but i cannot manage my accounts, it always says in red that there must have gone something wrong. And that i should try again, later. I already tried y...

user-removed

Not applicable

408 Views

3 replies

0 likes

  • 408 Views
  • 3 replies
  • 0 likes

Não consigo acessar o plano familiar

O Spotify não conseguiu verificar minha conta (não dizendo o porquê), e eu fui retirado do plano familiar que estava inserido. Tentei mandar o convite de novo pela conta pricipal (da minha irmã, que mora na MESMA casa que eu), mas apareceu uma mensag...

Newbie

O Spotify não conseguiu verificar minha conta (não dizendo o porquê), e eu fui retirado do plano familiar que estava inserido. Tentei mandar o convite de novo pela conta pricipal (da minha irmã, que ...

Bittencourt

Spotify Star

4970 Views

9 replies

2 likes

  • 4970 Views
  • 9 replies
  • 2 likes

Solved!! Problemas con Plan Familiar Premium

He intentado de todas las formas posibles de vincular las cuentas de mi familia pero vuelve a llegar el mensaje de verificación y la cuenta queda gratis, ya estoy fastidiado con este tema, si alguien sabe que debo hacer por favor, por otraparte tampo...

Newbie

He intentado de todas las formas posibles de vincular las cuentas de mi familia pero vuelve a llegar el mensaje de verificación y la cuenta queda gratis, ya estoy fastidiado con este tema, si alguien...

johancubides

Newbie

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

Solved!! Can't invite anyone to Family account

If I click on Premium for Family on the left hand side, I get taken to a page with a blank white box at the top and I am unable to click or do anything with this page. If I go via my email and click on the send invite button to invite members to join...

Casual Listener

If I click on Premium for Family on the left hand side, I get taken to a page with a blank white box at the top and I am unable to click or do anything with this page.   If I go via my email a...

anunimpressed

Casual Listener

2372 Views

9 replies

0 likes

  • 2372 Views
  • 9 replies
  • 0 likes

Superuser Contribution Can't activate account in mobile

I have a premium family account and send an invitation to my daughter.She got the mail an follow the instructions but get's only a free account. If I check my "family account" it is noticed that she is an active member in our "family account".When sh...

Casual Listener

I have a premium family account and send an invitation to my daughter. She got the mail an follow the instructions but get's only a free account. If I check my "family account" it is noticed that s...

darrennadine

Newbie

464 Views

3 replies

0 likes

  • 464 Views
  • 3 replies
  • 0 likes

Payment

Hey, i have changed my membership from student to family in 24th november. But yesterday i started getting mails from spotify that i didn’t pay the fee. It isn’t even a month why i get this mails?

Newbie

Hey,   i have changed my membership from student to family in 24th november. But yesterday i started getting mails from spotify that i didn’t pay the fee. It isn’t even a month why i get t...

221 Views

0 replies

0 likes

  • 221 Views
  • 0 replies
  • 0 likes

Spotify Premium 12 Monate Vorabzahlung - nun Wechsel auf Family Premium

Hi,wenn ich einen Spotify Premium Account vorab für 12 Monate bezahlt habe, was passiert, wenn ich nun auf Family Premium wechseln möchte? Wird das noch vorhandenen "Guthaben" auf den Premium Family Account angerechnet?Die Zahlung sollte ja nun für f...

Casual Listener

Hi, wenn ich einen Spotify Premium Account vorab für 12 Monate bezahlt habe, was passiert, wenn ich nun  auf Family Premium wechseln möchte? Wird das noch vorhandenen "Guthaben" auf den P...

_marieme_

Newbie

2038 Views

6 replies

0 likes

  • 2038 Views
  • 6 replies
  • 0 likes