Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27640 Views
44 replies
4 likes
Hi,wenn ich einen Spotify Premium Account vorab für 12 Monate bezahlt habe, was passiert, wenn ich nun auf Family Premium wechseln möchte? Wird das noch vorhandenen "Guthaben" auf den Premium Family Account angerechnet?Die Zahlung sollte ja nun für f...
Hi, wenn ich einen Spotify Premium Account vorab für 12 Monate bezahlt habe, was passiert, wenn ich nun auf Family Premium wechseln möchte? Wird das noch vorhandenen "Guthaben" auf den P...
Newbie
2039 Views
6 replies
0 likes
My son is away at college - can he be part of the Spotify family pla
My son is away at college - can he be part of the Spotify family pla
483 Views
0 replies
0 likes
Hi everyone... We have a premium for family subscription and a couple of us have created some great playlists. Is there a way to easily copy or share these lists across our premium for family accounts? Do you have to make them publicly available to d...
Hi everyone... We have a premium for family subscription and a couple of us have created some great playlists. Is there a way to easily copy or share these lists across our p...
Spotify Star
617 Views
1 replies
0 likes
Hi,I was invited to an Premium for Family Spotify account, but following process of acceptation seems not to work. To accept an invitation:Open the link you received and click ACCEPT INVITATION. You’re redirected to a new browser that contains a pre-...
Hi, I was invited to an Premium for Family Spotify account, but following process of acceptation seems not to work. To accept an invitation: Open the link you received and click A...
290 Views
0 replies
0 likes
I got the invite from my husband and when I click the link it's a dead-end page that is a white field. See attached. I've tried to use the "Redeem" window with the code that came with my husband's invitation but that didn't work either. Today is 11/1...
I got the invite from my husband and when I click the link it's a dead-end page that is a white field. See attached. I've tried to use the "Redeem" window with the code that came with my hus...
Newbie
954 Views
2 replies
1 likes
I upgraded my premium account to the premium family account and we are getting ads on the accounts I've invited. I'm paying for no ads! How do I make this stop?
I upgraded my premium account to the premium family account and we are getting ads on the accounts I've invited. I'm paying for no ads! How do I make this stop?
Spotify Star
549 Views
1 replies
1 likes
Hi everyone, that might be a stupid question, but is there any optionto let friends view which playlists i follow? Been asked this many times and as far as i know, the only way to let them know is by sending a link for every single playlist through t...
Hi everyone, that might be a stupid question, but is there any optionto let friends view which playlists i follow? Been asked this many times and as far as i know, the only way to let ...
268 Views
0 replies
0 likes
Hello, I am the family account holder, however I will be no longer using it in a few months. I have 5 more people there. Is there a possibility for them to continue using the family service?What would be the best solution so they don't lose their acc...
Hello, I am the family account holder, however I will be no longer using it in a few months. I have 5 more people there. Is there a possibility for them to continue using the family s...
Spotify Star
273 Views
1 replies
0 likes
hey, I live in Germany but I travel In NZ for half a year. My family got Premium Family in germany and invited me but I cant't upgrade my account. Do I have to be also in Germany? Is there a way to change my country to Germany eventhough I am not The...
hey, I live in Germany but I travel In NZ for half a year. My family got Premium Family in germany and invited me but I cant't upgrade my account. Do I have to be also in Germany? Is there a...
Spotify Star
359 Views
1 replies
0 likes
So, I've already signed up for a standard premium membership and went past the free trial period and have been billed the standard bill, but I'm unsure about whether or not I can sign up for the .99 cent deal for 3 months if I'm to cancel my membersh...
So, I've already signed up for a standard premium membership and went past the free trial period and have been billed the standard bill, but I'm unsure about whether or not I can sign up for the .99 ...
Spotify Star
477 Views
1 replies
0 likes
I have a problem. I recently upgraded to family sharing with account A. Family member, B, accepted the invite, and made an account - account B. However, that account somwhow didn't get an username and is just random numbers and letters. When she trie...
I have a problem. I recently upgraded to family sharing with account A. Family member, B, accepted the invite, and made an account - account B. However, that account somwhow didn't get an username a...
Community Legend
297 Views
1 replies
0 likes
I have moved out of home, can I still access Family Premium?
I have moved out of home, can I still access Family Premium?
Community Legend
611 Views
1 replies
0 likes
Minha irma criou uma conta e comecou um plano familiar, porem na conta dela em "editar perfil" e impossivel mudar o CEP, na verdade o campo nem existe. Portanto, quando ela me convida para o plano e eu coloco as informacoes (incluindo nosso CEP) para...
Minha irma criou uma conta e comecou um plano familiar, porem na conta dela em "editar perfil" e impossivel mudar o CEP, na verdade o campo nem existe. Portanto, quando ela me convida para o plano e ...
275 Views
0 replies
0 likes
I have a problem, because i get a email form SheerID "verification advancement successfully" but i have to end this process by click the button. And when i do this a see a message on the screen about this site dosen't works. What can i do ?
I have a problem, because i get a email form SheerID "verification advancement successfully" but i have to end this process by click the button. And when i do this a see a message on the screen about...
Casual Listener
502 Views
3 replies
1 likes
Hello I have a problem so that my son enters the family plan of spotify. However, my brother and my roomates have been able to enter without problems. I have tried to add my son from another computer (so that the cookies do not influence) but it has ...
Hello I have a problem so that my son enters the family plan of spotify. However, my brother and my roomates have been able to enter without problems. I have tried to add my son from a...
218 Views
0 replies
0 likes
We bought the family plan; however it is not working. We have tried to link our accounts multiple times but I am not able to join. We have now been charged for four months of the family plan, but are not able to use the service! The fact that it is s...
We bought the family plan; however it is not working. We have tried to link our accounts multiple times but I am not able to join. We have now been charged for four months of the family plan, but a...
221 Views
0 replies
0 likes
I am a subscriber to Spotify Premium family and I have had problems with the form of payment since I joined this plan. Almost every month Spotify asks me to change the card. This time I changed the card once again, which is not practical for a custom...
I am a subscriber to Spotify Premium family and I have had problems with the form of payment since I joined this plan. Almost every month Spotify asks me to change the card. This time I changed the c...
239 Views
0 replies
0 likes
Does they take some kind of information about our location by the GPS? PLEASE!! I really wanna know that, because I think there is not another way, what would happen if I need to stay somewhere else?
Does they take some kind of information about our location by the GPS? PLEASE!! I really wanna know that, because I think there is not another way, what would happen if I need to stay somewher...
Spotify Star
514 Views
1 replies
0 likes
I was wondering if it is possible to pay potify family with a card that I bought in a prepaid card that I got in a store?
I was wondering if it is possible to pay potify family with a card that I bought in a prepaid card that I got in a store?
Spotify Star
250 Views
1 replies
0 likes
Dear "Spoties",I am not able to accept an invitation on my son's Iphone as family group member. 1. I have upgraded to spotify family2. I have registered for a spotiy free account for my son (on his Iphone)3. I have invited him via his mail adress to ...
Dear "Spoties", I am not able to accept an invitation on my son's Iphone as family group member. 1. I have upgraded to spotify family 2. I have registered for a spotiy free account for my s...
Newbie
550 Views
3 replies
0 likes
