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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 159153 Views
  • 32 replies
  • 9 likes
  • 159153 Views
  • 32 replies
  • 9 likes

Premium for family

I'm not able to insert any family members..When I push the Premium for Family it's just like as per the attached: So please assit, so we can get going with Premium Family

  • Newbie
  • I'm not able to insert any family members.. When I push the Premium for Family it's just like as per the attached:   So please assit, so we can get going with Premium Family   &n...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Adding a user to Premium for Family

Hi Community, I've started a Premium for Family plan and have had issues adding a user to the account. After accepting the invitation and entering account credentials on the confirmation page, I get this error message - "600 - Oops something went wro...

  • Newbie
  • Hi Community,   I've started a Premium for Family plan and have had issues adding a user to the account. After accepting the invitation and entering account credentials on the confirmation p...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Solved!! Member of a Spotify family has been removed

We are 5 guys living on same adress and started the Spotify Family account. One of the member's account has been removed, even when he share the same flat. What can I do with this? And why spotify removed him?

  • Casual Listener
  • We are 5 guys living on same adress and started the Spotify Family account. One of the member's account has been removed, even when he share the same flat. What can I do with this? And why spotify r...
  • jsannn
  • Community Legend
  • 7090 Views
  • 3 replies
  • 0 likes
  • 7090 Views
  • 3 replies
  • 0 likes

Re: Family plan

Hey I just subscribe to spotify family but can't invite my family members. When I go on spotify family on the left menu of my account, the page is blank ... see printscreen attached. How can I invite my family members?

  • Regular
  • Hey I just subscribe to spotify family but can't invite my family members. When I go on spotify family on the left menu of my account, the page is blank ... see printscreen attached. How can I i...
  • Luke
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Premium for Family invite does not work

hi everyone, my partner invited me to his Premium for family account (I have been using the Free subscription so far). I clicked to accept, filled in all the fields (yes, we do live at the same address and I filled in the exact same values into the f...

  • Newbie
  • hi everyone,   my partner invited me to his Premium for family account (I have been using the Free subscription so far). I clicked to accept, filled in all the fields (yes, we do live at the s...
  • Luke
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Not Able To Join My Premium Family Account

First of all when I click Accpet Invitation in my email it doesn't actually bring me anywhere helpful. And then when I go to "Redeem" I'm told my code is not a valid code. I have tried this multiple times for two days now and nothing has changed.

  • Newbie
  • First of all when I click Accpet Invitation in my email it doesn't actually bring me anywhere helpful. And then when I go to "Redeem" I'm told my code is not a valid code. I have tried this multiple ...
  • Luke
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account address issue

İ bought family account but spotify didn’t ask me address information. Now i can not invite my family to my premium account. How can i invite my family ?

  • Casual Listener
  • İ bought family account but spotify didn’t ask me address information. Now i can not invite my family to my premium account.  How can i invite my family ?
  • Buyyycu
  • Casual Listener
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

Can't remove members of family, it still asks for deleted member's address

I removed all members of my family in order to get rid of "wrong address issue".And I added a new member (my wife) by sending invitation to her. And when I tried to login in spotify family with her phone, the spotify page says "you are not in the sam...

  • Newbie
  • I removed all members of my family in order to get rid of "wrong address issue". And I added a new member (my wife) by sending invitation to her. And when I tried to login in spotify family with h...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

unable to add family members to premium account

When my Spouse tries to accept the family premium invitation, the following notification appears: Oeps! Er is iets fout gegaan. Probeer het opnieuw.(Oops! Something went wrong. Please try again.) I've tried several laptops and different internet conn...

  • Newbie
  • When my Spouse tries to accept the family premium invitation, the following notification appears: Oeps! Er is iets fout gegaan. Probeer het opnieuw. (Oops! Something went wrong. Please try a...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Premium For Family Code Not Working

After what seems like months of trying, my daughter FINALLY got her email, with the family premium code. We go to her account, and try it under "redeem a code" because that is the only one that we can find on your menu that takes a code. We keep tryi...

  • Newbie
  • After what seems like months of trying, my daughter FINALLY got her email, with the family premium code. We go to her account, and try it under "redeem a code" because that is the only one that we c...
  • moonfoo
  • Newbie
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Solved!! EInladung kommt nich an

Haben heute einen Familinaccount bezahlt doch ich kann die einladung kommt nicht an die e-mail adresse ist richtig. Aber ich bekomme keine e-mail mit den Daten (auch nicht im spam). Kann es daran liegen das ich mein spotify mit Facebook verknüpft hab...

  • Newbie
  • Haben heute einen Familinaccount bezahlt doch ich kann die einladung kommt nicht an die e-mail adresse ist richtig. Aber ich bekomme keine e-mail mit den Daten (auch nicht im spam). Kann es daran lie...
  • Pyromane
  • Newbie
  • 24670 Views
  • 10 replies
  • 2 likes
  • 24670 Views
  • 10 replies
  • 2 likes

How on earth do I accept a premium for family invitation?

I’m trying to add my wife to our premium for family account and every time we try to enter the confirmation information it says “Oops something went wrong”. I’m assuming it doesn’t like what’s being entered for street name and number, but I have no w...

  • Newbie
  • I’m trying to add my wife to our premium for family account and every time we try to enter the confirmation information it says “Oops something went wrong”.  I’m assuming it doesn’t like w...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Mi hija no puede unirse a mi plan familiar

El sistema no acepta a mi hija en el plan familiar a pesar de que vive conmigo y está anotando el domicilio correcto. Siempre sale su consabido "Ups, algo ha salido mal" que no sirve absolutamente para nada y la verdad ya me tiene harto!!!Heeeelp, pl...

  • Newbie
  • El sistema no acepta a mi hija en el plan familiar a pesar de que vive conmigo y está anotando el domicilio correcto. Siempre sale su consabido "Ups, algo ha salido mal" que no sirve absolutamente pa...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

My spotify premium famliy just stopeed working even though were still paying for it

Ive had spotify premium family for a hile now and it has been working fine but just now me and my other family members have been kicked out from it why, Even though we are still oaying for it we arent getting anything.

  • Newbie
  • Ive had spotify premium family for a hile now and it has been working fine but just now me and my other family members have been kicked out from it why, Even though we are still oaying for it we a...
  • makwal2
  • Music Fan
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

mi cuenta der spotify estaba vinculada con mi facebook y contrate una cuenta familiar de spotify pero elimine mi facebook y por consigiente se elimino mi cuenta de spotify y no puedo acceder de ninguna forma para eliminar el pago o agregar a alguien ...

  • Newbie
  • mi cuenta der spotify estaba vinculada con mi facebook y contrate una cuenta familiar de spotify pero elimine mi facebook y por consigiente se elimino mi cuenta de spotify y no puedo acceder de ningu...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

He visto muchos comentarios respecto a este problema.Hace unos días un familiar me avisó que luego de estar utilizando la misma cuenta premium que le había compartido, lo habían sacado unilateralmente y que ahora contaba con cuenta básica. Por qué pa...

  • Newbie
  • He visto muchos comentarios respecto a este problema. Hace unos días un familiar me avisó que luego de estar utilizando la misma cuenta premium que le había compartido, lo habían sacado unilateralme...
  • Mrale11
  • Newbie
  • 3801 Views
  • 13 replies
  • 0 likes
  • 3801 Views
  • 13 replies
  • 0 likes

Solved!! family account no email addresses

Dear all,i just have upgraded from premium to family account. How can i invite family members w/o own email address? They have smart phone but no email.Thanks for your big support!!!Dieter

  • Casual Listener
  • Dear all, i just have upgraded from premium to family account. How can i invite family members w/o own email address? They have smart phone but no email. Thanks for your big support!!! Dieter  
  • DieterW
  • Casual Listener
  • 1510 Views
  • 4 replies
  • 0 likes
  • 1510 Views
  • 4 replies
  • 0 likes

Family plan

I just upgraded to the family plan and added my family members and I don't think anything has changed in my app. Is it the same as what I had but more money or am I missing something?

  • Casual Listener
  • I just upgraded to the family plan and added my family members and I don't think anything has changed in my app. Is it the same as what I had but more money or am I missing something?  
  • Jmanos
  • Casual Listener
  • 370 Views
  • 4 replies
  • 0 likes
  • 370 Views
  • 4 replies
  • 0 likes

E-mail of family member is not right?

Hello all, I've just tried invited my family members for Spotify family premium, but I can't fill in e-mails cause they are not "correct" even though I know they are. How can I successfully invite my family members without getting this error over and...

  • Casual Listener
  • Hello all,   I've just tried invited my family members for Spotify family premium, but I can't fill in e-mails cause they are not "correct" even though I know they are. How can I s...
  • Raxekem
  • Casual Listener
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes