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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 161666 Views
  • 32 replies
  • 9 likes
  • 161666 Views
  • 32 replies
  • 9 likes

Problems joining a family plan

Hello, When I click on the accept invitation, it takes me a page where I can enter the credentials to join the plan. Even after entering right information I get "4 - Oops something went wrong, please try again" error. At first I thought there might b...

  • Casual Listener
  • Hello,   When I click on the accept invitation, it takes me a page where I can enter the credentials to join the plan. Even after entering right information I get "4 - Oops something went wron...
  • minjoonxx
  • Casual Listener
  • 517 Views
  • 5 replies
  • 0 likes
  • 517 Views
  • 5 replies
  • 0 likes

Family

With the family plan can we both keep the same play lists and listen at the same time?? I don't even want seperate accounts I only did the family plan in hopes of being able to listen at the same time and connect to more than 3 devices.

  • Newbie
  • With the family plan can we both keep the same play lists and listen at the same time??  I don't even want seperate accounts I only did the family plan in hopes of being able to listen at the s...
  • Maxim
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Family plan Account

Hi I am member of a family plan. My husband is the administrator and he forgot what mail and account he has. Can anybody suggest which way he can find out?thanks

  • Newbie
  • Hi   I am member of a family plan. My husband is the administrator and he forgot what mail and account he has. Can anybody suggest which way he can find out? thanks
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Premium for family: offline mode

Hi, I just paid for Premium for Family, we're a 5 people family and my question is: with Family all of us can stay offline, am I right? But my phone says only 3 can stay offline. I passed to Family to have all 5 people offline.

  • Newbie
  • Hi, I just paid for Premium for Family, we're a 5 people family and my question is: with Family all of us can stay offline, am I right? But my phone says only 3 can stay offline.  I passed to Family...
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

moving countries with family plan

My husband and I were both living in Brazi and on the same family pla - everything was working. Now we moved to the US and changed our adresses to the US (same adress for both of us) as well as the bank account information. Since then the family plan...

  • Newbie
  • My husband and I were both living in Brazi and on the same family pla - everything was working. Now we moved to the US and changed our adresses to the US (same adress for both of us) as well as the b...
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Payment details cannot be accepted

hello guys, my name is Dan. I just want to ask something regarding my subscription. I have my credit card enrolled in my account here at spotify, but when I was about to renew my subscription, my card information cannot be accepted. It shows, "Oops, ...

  • Newbie
  • hello guys, my name is Dan. I just want to ask something regarding my subscription.  I have my credit card enrolled in my account here at spotify, but when I was about to renew my subscription, ...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Family Plan Issues

My mother is trying to join my plan. She previously logged in with Facebook. My invitation is not registering with her Spotify account. How can I separate the two accounts and have her use my family account? Yes, we live together.

  • Newbie
  • My mother is trying to join my plan. She previously logged in with Facebook. My invitation is not registering with her Spotify account. How can I separate the two accounts and have her use my family...
  • jarredmorley
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Oops something went wrong (family premium)

I can't add family members. It always says "4- oops something went wrong" my friend told me that this was because i've reached the limit of the account I've been trying to invite to family premium. Is this really the case? Is there a fix?

  • Newbie
  • I can't add family members. It always says "4- oops something went wrong" my friend told me that this was because i've reached the limit of the account I've been trying to invite to family premium. I...
  • Alfredo
  • Roadie
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium

My parents make a Family Premium and when I put all my information and the same address there is a message that says “Try Again”

  • Newbie
  • My parents make a Family Premium and when I put all my information and the same address there is a message that says “Try Again”
  • Alfredo
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium for Family

I am trying to find out about Premium for Family because I want to sign up but there is only a blank page. I would like to know the cost and other details. Please fix this!

  • Newbie
  • I am trying to find out about Premium for Family because I want to sign up but there is only a blank page. I would like to know the cost and other details. Please fix this!
  • Alfredo
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

Con dos compañero de estudio que vivimos en el mismo lugar decidimos comprar una cuenta plan familiar preminum para que nos saliera mas economico. Los 3 nos vinculados y pusimos la misma direccion como debe ser. Todo funciono bien hasta que hace 2 di...

  • Newbie
  • Con dos compañero de estudio que vivimos en el mismo lugar decidimos comprar una cuenta plan familiar preminum para que nos saliera mas economico.   Los 3 nos vinculados y pusimos la mism...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

family premium issues

My account won't connect to the family plan even with going through the email sent to me. How can I fix this and connect my account??

  • Newbie
  • My account won't connect to the family plan even with going through the email sent to me.  How can I fix this and connect my account??
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

premium doesnt work

so i bought spotify premium today but it kept failing but when i looked at my internet bank thing it says that i spent my money on that and i have been trying to log out and log in and it still doesnt work and now my parents are pissed at me HELP WHA...

  • Newbie
  • so i bought spotify premium today but it kept failing but when i looked at my internet bank thing it says that i spent my money on that and i have been trying to log out and log in and it still doesn...
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

veryfiing my accout

hi there,they kicked me out of "spotify premium family" cause i forgot to confirm my address...no I have to verify my account to get premium again...but I don´t know how....please help me thanks

  • Visitor
  • hi there, they kicked me out of "spotify premium family" cause i forgot to confirm my address...no I have to verify my account to get premium again...but I don´t know how....please help me &n...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Change to family plan - does my own premium price increase

Hi,I have premium membership for $9.99 a month. I want to start a new family plan for another person in my house, but that shows as $14.99. If I add her, does my own subscription price also increase? Or is that the price only for the new member.

  • Casual Listener
  • Hi, I have premium membership for $9.99 a month.  I want to start a new family plan for another person in my house, but that shows as $14.99.  If I add her, does my own subscription p...
  • Maxim
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Unable to use Family Premium

When ever y try to activate this on my account which was already linked to my brother in law family premium account I keep getting an error that says "Ooops. something went wrong. Try again later" Any idea why is this?

  • Visitor
  • When ever y try to activate this on my account which was already linked to my brother in law family premium account I keep getting an error that says "Ooops. something went wrong. Try again later"&n...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

service-question about billing

i was charged twice i check my billing statement online and i was charged 5.33 twice i need that 5.33 refunded to my account

  • Newbie
  • i was charged twice i check my billing statement online and i was charged 5.33 twice i need that 5.33 refunded to my account
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Premium for family

I'm not able to insert any family members..When I push the Premium for Family it's just like as per the attached: So please assit, so we can get going with Premium Family

  • Newbie
  • I'm not able to insert any family members.. When I push the Premium for Family it's just like as per the attached:   So please assit, so we can get going with Premium Family   &n...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes