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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Familiar plan

I'm on the plan and there is no way I make some devices to work!can somebody help?

Newbie

I'm on the plan and there is no way I make some devices to work! can somebody help?

268 Views

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Family invite can't accept

Hi, I can´t be part of my grandfather family plan and we live in the same house. it shows an error, something like "Ups! Something went wrong, please try again"

Newbie

Hi, I can´t be part of my grandfather family plan and we live in the same house. it shows an error, something like "Ups! Something went wrong, please try again" 

274 Views

0 replies

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Family Invite Can’t Accept: Error When Submitting

Good Day! So I upgraded my account to Spotify Premium Family Account & I invited my boyfriend. The invite link was working but when he was about to submit the form (the one’s that you need to fill up before you can join the family) it always says err...

Newbie

Good Day!    So I upgraded my account to Spotify Premium Family Account & I invited my boyfriend. The invite link was working but when he was about to submit the form (the one’s t...

328 Views

0 replies

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Premium Family - problems to get it back

I used to be a member of my group on the Premium family account but a week ago the verification expired and I forgot to verify on time so they kicked me out. I don't know how I can get back in because before I didn't tell them my adress which was the...

Visitor

I used to be a member of my group on the Premium family account but a week ago the verification expired and I forgot to verify on time so they kicked me out. I don't know how I can get back in b...

221 Views

0 replies

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Different Price in other country

Hello,I have a Spotify Prenium Account, which cost me 9,99e/month, but I moved since september to Hungary. I realized that my friends do not pay the same price as me, because it's a cheaper country. Now I'm living there, I don't understand why I shou...

Newbie

Hello, I have a Spotify Prenium Account, which cost me 9,99e/month, but I moved since september to Hungary. I realized that my friends do not pay the same price as me, because it's a cheaper country...

3183 Views

0 replies

2 likes

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Solved!! Premium family trouble

So, my brother decided to get spotify premium family, the problem is that when he sends the invite via email i dont get it, we have no idea why, the email is right and so on... Any ideas why nothing happens?

Regular

So, my brother decided to get spotify premium family, the problem is that when he sends the invite via email i dont get it, we have no idea why, the email is right and so on... Any ideas why n...

LysGK

Casual Listener

282 Views

12 replies

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Divorced and cteated a new family in one home consisting of previous various spotify family members

Hi,I divorced and now I live with ne family memebers in one home, thet previously were memebers of other spotify families. When I try to register them under our new common address, the registration is refused, because, they were memebers of other spo...

Visitor

Hi, I divorced and now I live with ne family memebers in one home, thet previously were memebers of other spotify families. When I try to register them under our new common address, the r...

177 Views

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Superuser Contribution Family Plan and Payment

Hi,Invited my husband for the family plan, had to invite 3 of his emails, nothing was working, finally got him on the family plan and it is now saying that his premium has expired!!Tried to move back to me having my premium and put him on a premium a...

Newbie

Hi, Invited my husband for the family plan, had to invite 3 of his emails, nothing was working, finally got him on the family plan and it is now saying that his premium has expired!! Tried to m...

jiojioami

Music Fan

266 Views

2 replies

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mailinvite

i´m not getting the mail from the admin in my familyaccount.and yes I havethe correct emailadress. christian

Casual Listener

i´m not getting the mail from the admin in my familyaccount. and yes I havethe correct emailadress.   christian

Skruffe

Regular

268 Views

1 replies

0 likes

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Trouble when I'll login in the premium for family

When I try login in my father's premium for family plan, shows me this message : 4 - Ops, something was wrong.Try again (or something like this)We live in the same address Can someone help me ?

Newbie

When I try login in my father's premium for family plan, shows me this message :  4 - Ops, something was wrong.Try again (or something like this) We live in the same address  Can s...

vivihamdan

Newbie

243 Views

2 replies

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Pago no reconocido

Pague por la promocion de $9 por tres meses y me cargaron a la cuenta $99.

Newbie

Pague por la promocion de $9 por tres meses y me cargaron a la cuenta $99. 

156 Views

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Family Annual Subscription GONE

I was ready to sign up for the annual family subscription for $149 but Spotified has changed it to a monthly subscription $14.99 so they can increase the price by $30. I HATE monthly plans! I want annual plan where I can pay annually and get my disco...

Casual Listener

I was ready to sign up for the annual family subscription for $149 but Spotified has changed it to a monthly subscription $14.99 so they can increase the price by $30. I HATE monthly plans!  I w...

Jimsc

Newbie

4186 Views

5 replies

2 likes

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2 Spotify Family Accounts Controlling One Amazon Echo

I have Spotify for Family and my wife and I each have our own Spotify accounts under this family account. We have the Spotify app installed on our two iPhones and are trying to use Spotify Connect to control a single Amazon Echo Dot in our house (not...

Newbie

I have Spotify for Family and my wife and I each have our own Spotify accounts under this family account. We have the Spotify app installed on our two iPhones and are trying to use Spotify Connect t...

BoredFish

Regular

2964 Views

1 replies

7 likes

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Family Plan issue: member lost premium

Hey there everyone! Hope someone can help...So, my dad recently created a family plan and successfully added me and some other members. Alright, that's what you'd expect from your dad. Things is, after some time (say a week and a half maybe), I sudde...

Newbie

Hey there everyone! Hope someone can help... So, my dad recently created a family plan and successfully added me and some other members. Alright, that's what you'd expect from your dad. Things is, a...

389 Views

0 replies

3 likes

Family Plan
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Unable to send invitations

I’m unable to send invitations to my wife’s account. I’ve tried a good few times and it says it’s sent but nothing in her inbox (or in the junk mail) The account is valid as well as the email address. Any ideas...? /Mathias

Newbie

I’m unable to send invitations to my wife’s account. I’ve tried a good few times and it says it’s sent but nothing in her inbox (or in the junk mail) The account is valid as well as the email address...

171 Views

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Invited family users get error message

I have openned a family account and invited members of my family. When they accept the invitation they get an error message after entering the address. Maybe I made a typing mistake when entering the address on the master account. Where can I see wha...

Casual Listener

I have openned a family account and invited members of my family. When they accept the invitation they get an error message after entering the address.  Maybe I made a typing mistake when e...

mrsnax

Newbie

223 Views

1 replies

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Link to verify address wont work

There was an email asked me to verified the address but i wasnt able to do in 7 days (travels) so when i get back after that there was another email said that i'm on spotify free version, but in the mail they said i still can verify my account (To jo...

Newbie

...n the mail they said i still can verify my account  (To join Premium for Family again, you’ll need to verify your account.)   but when i click the link it doesnt work (redirect t...

223 Views

0 replies

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How does the family plan work?

Hi have the family plan. I have invited the members I wanted to share it with. My question is how does this work on their end? I thought that they could listen without interrupting my music. Every time one of them logs in Spotify just changes the dev...

Newbie

Hi have the family plan. I have invited the members I wanted to share it with. My question is how does this work on their end? I thought that they could listen without interrupting my music. Every t...

265 Views

0 replies

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Cant ADD user to family

I try to ADD a family member but iT doesnt work 

Newbie

I try to ADD a family member but iT doesnt work  

tvdwagt

Newbie

251 Views

1 replies

0 likes

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