Family premuim isn't working

[Shelbymarrietta]

Hello, I have the family premuim plan, but the owner of the premuim had paid for it. I however haven't gotten mines activated, but the other account did, I need help on how to know if its working, or what to do, to get it working. 

[Bittencourt]

Hi @Shelbymarrietta, thanks for writing.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!