Can't add to a family account

[dkmrcw]

My Question or Issue

 Family members click "Confirm Account" from the emailed invite, and then its says "You're all set", but account still says FREE - I can't get the account to actually link to my family subscription.

[Billy-J]

Hey @dkmrcw, and welcome to the community. 

Hope you’re doing great!

Sorry to hear this. Could you try sending them the invite again using a different browser or incognito mode?

Let me know how this goes 🙂